Not resolved

We have paid the bill on time every month until a few months ago. We would log-in and pay the monthly amount, however when checking our bank statements, they would take out 3 times that amount.

When called to question them on their actions, they had no real answer. They would charge you the full amount of what you charge that month on top of the what ever your monthly bill is. Pretty sure that's illegal.

The only way to get around this illegal practice is the call and make the payment of the phone, which costs more money. My advise to young Sailors from here on out is, never use Military Star, ever!

Review about: Aafes Exchange Customer Care.

Reason of review: Pure billing practice.

Monetary Loss: $673.

Preferred solution: Be upfront.

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