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I received 2 boxes of damaged dishes on an order and contacted affes customer service over 2 months ago. The customer service rep I was dealing with is Totherow, Joshua W.

and he hasn't responded to my emails or resolved my issue. I provided him with a picture to show the extent of the damage but I have yet to receive a response. For the past month, every time I try to use their Chat feature to get someone to help, its showing that its down for enhancements. All month long?

Also, trying to contact them through their email option shows a "fatal error" when I submit my message.

Seems to me like they're hiding from their unhappy customers. My issue remains unresolved :(

Product or Service Mentioned: Plate.

Reason of review: Damaged or defective.

Monetary Loss: $30.

Preferred solution: Full refund.

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I am so sorry for this frustrating situation. Unfortunately, Joshua is no longer with our company.

Please send me a PM at the Exchange Facebook page with your order number and contact information. We will work with a senior manager to get this situation resolved.

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