I ordered a 65 inch television back in January, which was delivered damaged. I had to go through the inconvenience of sending the TV back and reordering all over again.
When the second one arrived, I put the box in the corner of my living room, as I was preparing to move.
I didn’t know you only had 30 days to return the television if it was damaged, and I didn’t move until a few months later. The box was never opened and on moving day, I opened the box before I even allowed the movers to touch it, just to see if the television was damaged and to my horror, it was also damaged!!
I called customer service just to be told I was way out of the time limit for returning the television. I understand that part, but to tell me there is absolutely nothing they could do to help me with this situation is horrible. Now I am out of 550.00 and have to pay for something that I can’t even use.
That is a total rip-off and the television should have never been delivered damaged TWICE in the first place.
I am beyond disappointed at AAFES for not even offering to try and help in some type of way. They should be ashamed of themselves for taking advantage of their Veteran customers.
Product or Service Mentioned: Samsung Electronics Tv.
Reason of review: Return, Exchange or Cancellation Policy.
Monetary Loss: $550.
Preferred solution: Let the company propose a solution.
Aafes Exchange Pros: Star card, No tax, Affordibility.
Aafes Exchange Cons: Response from management, Poor deliver service, Return policy.
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