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Resolved: Poor service

4.0
Update by user Dec 26, 2020

Company fixed the issue and I have been provided with product or service ordered. It took longer than expected but the PX exchanged delivered my mattress 12.19.20 and I am EXTREMELY satisfied.

In the future perhaps they could communicated more but in these uncertain times I truly believe they did the best they could. THANK YOU for assisting VETERANS and our SERVICE members..

Update by user Dec 26, 2020

It took longer than expected but I am happy with the product & cost. AAFFES, just communicate more with your customers.

Update by user Dec 26, 2020

Aafes Exchange resolved my problem and i am PROUD to have purchased from them. I will purchase again and keep in mind i n these uncertain times we all need extra patience. THANK YOU!!

Original review posted by user Dec 05, 2020
I ordered a mattress 29 Oct. 2020. It said approx 14 days. Its now 5 Dec. 2020. I have been told of another MAYBE shipping date of 15 Dec. I have emailed customer service NO RESPONSE. i have been basically wasted my time because i was foolish enough to believe AAFES actually cared about veterans. So as I approach XMAS I am sleeping on an air mattress which isn't made for someone with health issues. If it ever arrives I will post, but I will NOT order anything from AAFES again.

User's recommendation: beware.

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#2322321 Review #2322321 is a subjective opinion of poster.
Preferred solution
either delivered by last ship date 15 Dec guaranteed or let me order something that will arrive the soonest
New Reviewer

I need to send back this broken tv

4.0