Reviews and Complaints
Aafes Exchange Reviews
- No tax
- Star card
- Return policy
- Poor deliver service
- Response from management
Online has terrible stock control and will cancel orders with no explanation
Beware the exchange protection plan!
Returned item--wrong item sent
On 9/10/2018, I received a credit to my debit card for the returned item.
No option to ship as gift and hiding price!
- Wait time for them to come take damage property
- Frequency of damage 2 damaged products within a month
- Phone waiting time
Companies Similar to Aafes Exchange
Problem was resolved, I was contacted by exchange manager Melissa Laskowski who was very helpful. Melissa arranged for pickup of the damaged TV and issued credit for my purchase. Hopefull AAFES will train all of their customer service representatives who answer the...
- Quick shipping
- No taxes
- Poor customer service concerning returning damaged merchandise
- Damaged product
I responded like the comment showed, within days it was resolved. They refunded me and even gave me a gift card for my troubles.
They were insistent that I take the extras, all I wanted was a refund. I was very impressed with the upper management with whom I spoke.
- Customer service
Aafes Exchange - Pedigree Dog Food Review from Carriage Club, Colorado
Even the 36 pack of aquafina water is cheaper in the deca commissary next door to the BX. I don't understand why some this are way more on post then off post or even in the commissary.
Everything should be at cost or cheaper then off post establishments like the commissary or close enough to make it worth it. They don't even advertise price match
- No tax
- Over priced items
Aafes Exchange Staff Review from Portland, Maine
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