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Aafes Exchange - Received Damaged TV, AAFES Customer Service Sucks
Aafes Exchange - Received Damaged TV, AAFES Customer Service Sucks
Aafes Exchange - Received Damaged TV, AAFES Customer Service Sucks
Aafes Exchange - Received Damaged TV, AAFES Customer Service Sucks
Aafes Exchange - Received Damaged TV, AAFES Customer Service Sucks
Signed up for the AAFES Exchange online service being extended to veterans. Placed my 1st order for a 55" TV for our family's Christmas Gift. Received the TV on 12/16/17 via FedEx. The box appeared to be in good condition. After opening the box found the styrofoam...
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Anonymous
Dennis Tate

This has been resolved. I was contacted by a customer service manager who arranged for return and issed credit for my purchase.

Anonymous
Dennis Tate

This problem has been resolved. I was contacted by Exchange manager Melissa Laskowski who was very helpful. Melissa arranged for pickup of the damaged TV and has had credit is...

3.1
I liked
  • No taxes
  • Quick shipping
I didn't like
  • Poor customer service concerning returning damaged merchandise
  • Damaged product
#1155525
Reply to reviews
I ordered a Samsung Smart TV during their Black Friday sale. The trouble began immediately with FedEx. I was notified I needed to be home to receive the item as it was signature required. Upon receiving the shipping info, I registered for constant shipping updates via...
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Exchange2017
Exchange2017

Sir / Ma'am ... We apologize for this frustration ... Can you please private message us on Facebook (faceboo.com/ShopMyExchange) with the above issue? Please include your orde...

Anonymous
susanb1003

I had the exact problem with the 65" LG tv I purchased on Black Friday. I just got off the phone with aafes and they told me they don't know when they will process my claim. M...

I liked
  • No tax
  • Prices
  • Customer service reps have always been understanding
I didn't like
  • Fedex complications
  • Getting the run around
  • Damaged product
#1148208
Reply to reviews
I ordered a tv on October 27. It said "shipped" the next day. Well they never sent the item to Fed Ex despite giving me a Fed Ex tracking number. Fed Ex has no record of receiving it. I have called 5 times now and though they have tried to help, no one has an answer to...
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Exchange2017
Exchange2017

Sir ... we apologize for this frustration. Could you please private message us at facebook.com/ShopMyExchange with this review plus your name, contact information, and your or...

3.0
#1141744
Reply to reviews
Aafes Exchange - Just wanted some Sugar Daddies
Aafes Exchange - Just wanted some Sugar Daddies
I went to the Charleston AFB today and the main exchange today to get some Sugar Daddies. After buying the candy I took it to the car and my girl friend it was melted and all fused together. It was only a $1.29 and I went back in to please her and get some better...
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1.9
#909343
Reply to reviews
Have tried several times since Dec 20, 2014 to contact Exchange Auction Customer Service. Customer Service telephone answers by recording and says to leave message but message box is always full. Email always returns as their server is full and cannot receive any...
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#575099
Reply to reviews