filters
state:
Show
city:
Show
product:
Show
Aafes Exchange - Received Damaged TV, AAFES Customer Service Sucks
Aafes Exchange - Received Damaged TV, AAFES Customer Service Sucks
Aafes Exchange - Received Damaged TV, AAFES Customer Service Sucks
Aafes Exchange - Received Damaged TV, AAFES Customer Service Sucks
Aafes Exchange - Received Damaged TV, AAFES Customer Service Sucks
Signed up for the AAFES Exchange online service being extended to veterans. Placed my 1st order for a 55" TV for our family's Christmas Gift. Received the TV on 12/16/17 via FedEx. The box appeared to be in good condition. After opening the box found the styrofoam...
Read more
Anonymous
Dennis Tate

This has been resolved. I was contacted by a customer service manager who arranged for return and issed credit for my purchase.

Anonymous
Dennis Tate

This problem has been resolved. I was contacted by Exchange manager Melissa Laskowski who was very helpful. Melissa arranged for pickup of the damaged TV and has had credit is...

3.1
I liked
  • Quick shipping
  • No taxes
I didn't like
  • Damaged product
  • Poor customer service concerning returning damaged merchandise
#1155525
Reply to reviews
Aafes Exchange - Shaddy claim process
Ordered a Samsung TV for black Friday, when i opened it the item was damaged, called in right away to file a claim and gave them all the information they needed. In return, I asked for a confirmation to this claim or an email to make sure i have proof of a claim. The...
Read more
Exchange2017
Exchange2017

You can also contact us at http://www.aafes.com/customerservice/feedback.aspx if you prefer not to use Facebook.

Exchange2017
Exchange2017

Sir / Ma'am ... We are sorry you have not received the service you deserve. Can you please private message us with your details, order number, and contact information? I will ...

1.0
I didn't like
  • Poor customer service concerning returning damaged merchandise
#1166415
Reply to reviews
I ordered a Samsung Smart TV during their Black Friday sale. The trouble began immediately with FedEx. I was notified I needed to be home to receive the item as it was signature required. Upon receiving the shipping info, I registered for constant shipping updates via...
Read more
Exchange2017
Exchange2017

Sir / Ma'am ... We apologize for this frustration ... Can you please private message us on Facebook (faceboo.com/ShopMyExchange) with the above issue? Please include your orde...

Anonymous
susanb1003

I had the exact problem with the 65" LG tv I purchased on Black Friday. I just got off the phone with aafes and they told me they don't know when they will process my claim. M...

I liked
  • No tax
  • Prices
  • Affordibility
I didn't like
  • Fedex complications
  • Getting the run around
  • Damaged product
#1148208
Reply to reviews

Aafes Exchange - Pedigree Dog Food Review from Carriage Club, Colorado

Aafes Exchange
#844815
3.3
Details
Wwnt to by dog food because i ran out. Walmart was to far, realized after that i paid $20 for 35lbs of dog food when everywhere else ots 50lbs to 55lbs for $18 to $20. Supposed to be cheaper but in no way os it. Even bottled water is $3 more then off post.
Comment
Show
Additional Fees
Advertised vs Delivered
Billing Practices
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Privacy and Data Security
Product or Service Quality
Turnaround Time
Warranty
Website

Other Product Review

Aafes Exchange
#800365
2.3
Details
New operating hours at the hickam exchange are totally unsat ! 10 - 6pm 7 days a week not everyone has an 0800 - 4pm work schedule. Then you come to the food court at 6pm and while you are eating they are sweeping and mopping the floor - with half the area blocked off - and you wonder why folks just close the doors - and you wonder why folks shop at the Pearl Harbor navy exchange
Comment
Show
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Website

Aafes Exchange Staff Review

Aafes Exchange
#807260
2.5
Details
Manager lady Aylin think she is super slick.... Made a complain..... Worst costumer service ever....
Comment
Show
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Website

Other Product Review

Aafes Exchange
#767691
4.0
Details
Gas prices Langley AFB. GAS PRICES ARE SET AT $1.76 off base most are in the low 1.60 or less. Station manager adviseded prices are based on local survey. Was this sutvey in Alaska. Seems like rhere is some dead fish at AAFES. Please advise TJPWhite@hotmail.com
Comment
Show
Additional Fees
Price Affordability
Product or Service Quality
I ordered a tv on October 27. It said "shipped" the next day. Well they never sent the item to Fed Ex despite giving me a Fed Ex tracking number. Fed Ex has no record of receiving it. I have called 5 times now and though they have tried to help, no one has an answer to...
Read more
Exchange2017
Exchange2017

Sir ... we apologize for this frustration. Could you please private message us at facebook.com/ShopMyExchange with this review plus your name, contact information, and your or...

3.0
#1141744
Reply to reviews
Ordered in-stock laptop as Christmas gift on Dec 15, 2017. Received email around 4:00 am Dec 17 that it had shipped on Dec 16. AAFES website showed "shipped" on the 16th (from Ft. Belvoir Exchange), with FedEx Ground tracking #. Charge hit my debit card on the 18th....
Read more
Exchange2017
Exchange2017

We apologize for this frustration ... Can you please private message us on Facebook (faceboo.com/ShopMyExchange) with the above issue? Please include your order number and con...

#1153601
Reply to reviews
Hello. On Sept. 20, 2017 I purchased a Samsung Galaxy Tab A tablet and purchased an Exchange Protection Plan at the same time. As it turned out, the tablet was faulty and I had to file a claim, send the tablet to the appropriate location for evaluation/settlement. On...
Read more
Exchange2017
Exchange2017

facebook.com/ShopMyExchange

Exchange2017
Exchange2017

Please private message us at our Exchange Facebook page with your name and contact information and we will assist you.

3.5
I didn't like
  • Asurion exchange protection plan
  • Getting the run around
#1165631
Reply to reviews
Aafes Exchange - They claim their computers are down every single time I call, email, or try to chat!
I received 2 boxes of damaged dishes on an order and contacted affes customer service over 2 months ago. The customer service rep I was dealing with is Totherow, Joshua W. and he hasn't responded to my emails or resolved my issue. I provided him with a picture to show...
Read more
Exchange2017
Exchange2017

I am so sorry for this frustrating situation. Unfortunately, Joshua is no longer with our company. Please send me a PM at the Exchange Facebook page with your order number a...

3.2
Product
#1140462
Reply to reviews
My package was shipped through pilot. The item was sent to them on December 16th, they receive my item on the 18th. I had an estimated delivery date of December 22nd by 1700. My item did not arrive which is unacceptable, on top of that I called customer service, and...
Read more
Exchange2017
Exchange2017

We are sorry you have not received the service you deserve. Can you please private message us with your details, order number(s) and contact information? I can have senior man...

1.0
#1154206
Reply to reviews
Dec 20. I ordered a Hatchimal because the site said in stock. 2 days later, it was still processing. I called and was told it was on back order. Cancelled, found another color Hatch that was in stock. I called to make sure it was in stock and was told it was. Same...
Read more
Exchange2017
Exchange2017

We are sorry for the frustration during your online shopping. Can you please private message us with your details, order number(s) and contact information. I can have senior m...

3.6
#1154593
Reply to reviews

Contact Aafes Exchange

Mailing Address:
HQ AAFES
3911 S. Walton Walker Blvd.
Dallas, TX 75236-1598
Phone:
(800) 527-6790
More

Aafes Exchange Products and Services

I ordered a 55 Samsung in TV on Nov 23rd and still it still has not been given to FedEx for delivery!!! This was supposed to a Christmas present for my son who just made the honor roll! IT HAS BEEN 35 DAYS!!! It’s a shame how AAFES rips off and scams the U.S. Military...
Read more
Exchange2017
Exchange2017

Sir / Ma'am ... We are sorry you have not received the service you deserve. Can you please private message us with your comment and order details, order number, and name and c...

1.1
#1157131
Reply to reviews