Aafes Exchange Reviews

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Update by user Dec 26, 2020

Company fixed the issue and I have been provided with product or service ordered. It took longer than expected but the PX exchanged delivered my mattress 12.19.20 and I am EXTREMELY satisfied.

In the future perhaps they could communicated more but in these uncertain times I truly believe they did the best they could. THANK YOU for assisting VETERANS and our SERVICE members..

Update by user Dec 26, 2020

It took longer than expected but I am happy with the product & cost. AAFFES, just communicate more with your customers.

Update by user Dec 26, 2020

Aafes Exchange resolved my problem and i am PROUD to have purchased from them. I will purchase again and keep in mind i n these uncertain times we all...

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Resolved
ID
#2322321 Review #2322321 is a subjective opinion of poster.
Preferred solution
either delivered by last ship date 15 Dec guaranteed or let me order something that will arrive the soonest
New Reviewer
I ordered a fridge online and was told that it was shipped on 5 November 21 after charging my credit card. I waited patiently for my fridge and checking online with tracking number provided but always told that it's in transit. I called a few time the shipping company...
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ID
#3078657 Review #3078657 is a subjective opinion of poster.
Service
Aafes Exchange Shipping Service
Pros
  • Affordibility
  • Customer service reps have always been understanding
Cons
  • Shady return policy
  • Inability to inform customers of oder and return status
Preferred solution
I would like my fridge to be delivered soonest and should get some price reduction as compensation for my anxiety refunded to me!

Poor customer service via phone

I ordered jewelry online and I requested for store pick.up. After 6 days I called customer service to check the status and told me the jewelry still in warehouse and have not ship yet and wait for the confirmation email when it ready fo pick.up. I asked the lady how come they dont ship yet its been 6 days already and answered me it will take 10-20 business days to be ship . The only store I know took forever to ship the merchandise when its available in the warehouse. Item Necklace jewelry.
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ID
#3076721 Review #3076721 is a subjective opinion of poster.
Location
Converse, Texas

Has a great experience

The representative was very helpful. The phone call was answered almost immediately. I highly recommend this organization if you are able to buy from them

User's recommendation: Definitely shop here.

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ID
#3074504 Review #3074504 is a subjective opinion of poster.
Location
San Antonio, Texas
New Reviewer

BED BUGS

AAFES dishonestly hides negative reviews. I ordered sofa and 2 recliners. They were infested with bed bugs. I returned it and was only credited for 1 recliner. Had to contact them multiple times. Not only do I not have the furniture I wanted, I had to deal with a lot of extra anxiety and expense w/no help or compensation from AAFES customer service.
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ID
#3061106 Review #3061106 is a subjective opinion of poster.
Location
Palm Bay, Florida

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New Reviewer

Chinese products with AAFES brand

I bought some tissues today and theyre made in China. Why on earth are we using the AAFES name on made in China products? As an active duty Soldier of 25 years, to see AAFES on a Chinese product is an insult because youre supposed to stand behind America. China is actively trying to bring down America and every product we buy supports them and the very military we may have to fight. Please support American companies and source products for AAFES from them. Most Americans want American products anyways. Review what country youre putting your name on because us veterans notice.
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ID
#2863655 Review #2863655 is a subjective opinion of poster.
Location
Atlanta, Georgia
New Reviewer

The arrogance and disrespectful behavior of one of your employees

To formally inform of the negative behavior and disrespect of your employees at Eglin AFB exchange gun counter

User's recommendation: Better training in customer services.

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ID
#2705154 Review #2705154 is a subjective opinion of poster.
Preferred solution
Less arrogance and more support
New Reviewer

Crazy over priced item

I dont know how you set your price for beer but it is always ridiculous. I went today, it was 21 something for a 24 pack of BUD Light at Fort Carson. right off base 16.65 for the same thing. No i will not take a pic and go back that is just stupid I hope you can fix this thanks.

User's recommendation: Buy products off post and save 25%.

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ID
#2689219 Review #2689219 is a subjective opinion of poster.
Pros
  • Tax exempt
Cons
  • Prices
Loss
$2
Preferred solution
Let the company propose a solution

False Advertisement & Advertising Non-Available Products/Taking Vet's!

Father's Day Disabled Combat Vet Let Down over a Blue Casio G Shock/Tough Man Sports Watch. Prior to Father's Day your add mentioned watch at a bargain price. My family saw it online. It listed only "one left" so they ordered it. Later, it was discovered that your add said this multiple times. A few days later it showed the watch was on back order. Now today the order was canceled as Item Not Available. False Advertisement Failure to Deliver. THX 4 a Father's Day let down! Let DowDown AAFES!!!

User's recommendation: Don't trust the wbsite sales! Too Good To Be True!!!

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ID
#2642218 Review #2642218 is a subjective opinion of poster.
Location
Boerne, Texas
New Reviewer

To ask to pick up an order see

Complaint is delivery is 2 weeks &; we are in heat wave & I am 91 years of age. I am sick & need it conditioner now. Order #263U217154. Midea easycook. We are in Hayden, Idaho & can drive into Spokane & pick it up. My son is going to the airport tomorrow. Fragilpak say they need your permission to pick it up My phone 916-761-****
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ID
#2641984 Review #2641984 is a subjective opinion of poster.
Location
Coeur D Alene, Idaho
New Reviewer

Defective tv received

Aafes Exchange - Defective tv received
Tv has a partially black and partially lit screen . It is the same when shut off and turned back on. Must have gotten dropped or something in transit.
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ID
#2580471 Review #2580471 is a subjective opinion of poster.
Preferred solution
Full refund
New Reviewer

Survivor benefits

I am needing the number for someone who can help with getting my Survivor benefits direct deposited into my account... I also need to put a change of address it....
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ID
#2486615 Review #2486615 is a subjective opinion of poster.

W-2 for your taxes

No more problems Staff was able to email me the W2. Why wasn't the W2 mailed to being with. When I called mid-February, it was still in her office. They are due out before February 1. I guess she doesn't know the law. Good luck to anyone who has to deal with the H R Department at Malmstrom AFB.

User's recommendation: Pick up your W 2 in person.

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ID
#2460303 Review #2460303 is a subjective opinion of poster.
Location
Utah, United States

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer
I purchased a dresser on sale around Christmas time of 2020. We understand that because of the pandemic there were shipping delays. After three weeks of no information on our order Aafes decided to cancel our order without warning. We thought it was a glitch and...
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ID
#2412248 Review #2412248 is a subjective opinion of poster.
Cons
  • Not getting my order
  • No communication
  • Rude customer service
Preferred solution
Deliver product or service ordered

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Safety of Employee and Location Nellis Shopette (Propane )

I went to the shopette on Nellis AFB by the family RV camp to fill a propane bottle and was told they could only fill during daylight hours. First there was a light overhead that provided an adequate amount of light to do the fill. Exactly what are you going to see with an invisible gas ? but I'll leave that to the educated. This location is violating OSHA Regulations and if you cannot install appropriate lighting to make this station operational day/ night it needs to be shut down. See OSHA Regulations General Requirements. 1915.82 (a) (1) The employer shall ensure that each work area and walkway is adequately lighted whenever an employee is present. 1915.82 (a) (2)

User's recommendation: Install Lighting appropriate to use day/night.

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ID
#2369469 Review #2369469 is a subjective opinion of poster.
Preferred solution
Install Appropriate Lighting at this location

Question in reference accessing the BX, in oversea Kuwiat

I heard awhile back that they where allowing veteran to enter and purchase items. Here in Kuwait, they have a system where the only allow entry at certain times is this because were in Kuwait. I'm a veteran serving here and just wanted to know.
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ID
#2348956 Review #2348956 is a subjective opinion of poster.
Location
Kuwait City, Al Asimah Governorate

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