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Today, 19Oct18. I have received my laptop back from the claim. It was stated that no repair was conducted because there was no discernable issue. Issue 1) 100% disk issue is a major problem as attempting to do anything in normal background is exceedingly slow. This is...
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Company wrote 0 private or public responses to the review from Oct 19.
3.1
#1385582
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They sent me the wrong item. I returned it via their online system, which generated a pre-paid Fedex Ground return label. However, 14 days after they received the item back, they cannot figure out when or if the refund is being processed, only stating "the warehouse...
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Company wrote 0 private or public responses to the review from Aug 27.
2.7
#1339959
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Aafes Exchange - Warranty on Samsung dryers?

Does aafes offer a 10 yr warranty on Samsung dryers?
Company wrote 0 public responses to the review from Aug 08.
Fort Rucker, Alabama
#1324846
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Aafes Exchange - Worst customer service experience ever

Rude manager who didht know what she was doing. Lied to ne
Company wrote 0 private or public responses to the review from Jul 31.
1.0
Details
Customer service
Exchange, Refund and Cancellation Policy
Price Affordability
#1317206
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Horrendous! It is 2018, July 29th 2018 and I just got off the phone with customer service at AAFES. CS confirmed the reason I couldn't find a gift option to send something without the price shown on paperwork was because AAFES has no option to ship anything without...
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Company wrote 0 public responses to the review from Jul 29.
Anonymous
Mike

You are the reason why people do not take customer reviews seriously. While it is true that AAFES is horrendous, them not having a gift receipt option is totally okay, as a co...

3.4
#1316137
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I ordered a Alienware laptop from them on June 13, 2018. The website showed as them having the laptop in stock. On June 16, I checked the status and it stated backordered. Called customer service to get an eta on when it would ship and the agent said that it would ship...
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Company wrote 0 private or public responses to the review from Jun 18.
I liked
  • Affordibility
  • No tax
  • Star card
I didn't like
  • Customer service
  • False coupon
#1282860
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Recently purchased an item from “Shopmyexchange” on line shopping for Vets and active duty. After ordering, my fault, I researched this item online and found AAFES had priced it $30 dollars more than suggested retain and nearly $50 dollars more than Walmart and several...
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Company wrote 0 public responses to the review from May 30.
1.4
#1267714
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You need to place the nickname in order. There is NO place to put a nickname to complete an ORDER. Wish we could do the K.I.S.S. method. It is much better. Now the details are TOOOOOOOOOOOOOOOOOOOOO short and it is even more complicated. Must be a "minimum of 100...
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Company wrote 0 public responses to the review from May 29.
#1267099
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Aafes Exchange - Will Not Allow Return of a Damaged TV They Sold Me
Aafes Exchange - Will Not Allow Return of a Damaged TV They Sold Me
Aafes Exchange - Will Not Allow Return of a Damaged TV They Sold Me
Where to begin with this one. It's basically my nightmare scenario for a TV purchase. Spending thousands of dollars on a nice TV only to find that it is broken, and the company you purchased it from refuses to take it back. I ordered the 2018 LG C8 TV from...
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Company wrote 0 private or public responses to the review from May 22.
Anonymous
EVELYN T WOODSON

This is the tip of the iceberg. I have had over years of abuses by Employees of Affes at all levels .The seem to promote a Toxic environment. It much worse ,For US Customers o...

2.5
I didn't like
  • Poor deliver service
  • Shady return policy
  • Poor
#1262186
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I understood that the exchanges for veterans would be restricted for purchasing uniform items. I see they don't allow me to purchase a DLATS duffel bag. This is crazy. What's the point of being able to shop on the exchanges? I see the same for certain boots. Depends on...
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Company wrote 0 private or public responses to the review from Apr 01.
Product
#1223736
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