filters
state:
Show
city:
Show
product:
Show
They sent me the wrong item. I returned it via their online system, which generated a pre-paid Fedex Ground return label. However, 14 days after they received the item back, they cannot figure out when or if the refund is being processed, only stating "the warehouse...
Read more
2.7
#1339959
Reply to reviews
Show

Aafes Exchange - Warranty on Samsung dryers?

Does aafes offer a 10 yr warranty on Samsung dryers?
Fort Rucker, Alabama
#1324846
Reply to reviews
Show

Aafes Exchange - Worst customer service experience ever

Rude manager who didht know what she was doing. Lied to ne
1.0
Details
Customer service
Exchange, Refund and Cancellation Policy
Price Affordability
#1317206
Reply to reviews
Horrendous! It is 2018, July 29th 2018 and I just got off the phone with customer service at AAFES. CS confirmed the reason I couldn't find a gift option to send something without the price shown on paperwork was because AAFES has no option to ship anything without...
Read more
Anonymous
Mike

You are the reason why people do not take customer reviews seriously. While it is true that AAFES is horrendous, them not having a gift receipt option is totally okay, as a co...

3.4
#1316137
Reply to reviews
I ordered a Alienware laptop from them on June 13, 2018. The website showed as them having the laptop in stock. On June 16, I checked the status and it stated backordered. Called customer service to get an eta on when it would ship and the agent said that it would ship...
Read more
I liked
  • Star card
  • No tax
  • Affordibility
I didn't like
  • Customer service
  • False coupon
#1282860
Reply to reviews
Recently purchased an item from “Shopmyexchange” on line shopping for Vets and active duty. After ordering, my fault, I researched this item online and found AAFES had priced it $30 dollars more than suggested retain and nearly $50 dollars more than Walmart and several...
Read more
1.4
#1267714
Reply to reviews
You need to place the nickname in order. There is NO place to put a nickname to complete an ORDER. Wish we could do the K.I.S.S. method. It is much better. Now the details are TOOOOOOOOOOOOOOOOOOOOO short and it is even more complicated. Must be a "minimum of 100...
Read more
#1267099
Reply to reviews
Aafes Exchange - Will Not Allow Return of a Damaged TV They Sold Me
Aafes Exchange - Will Not Allow Return of a Damaged TV They Sold Me
Aafes Exchange - Will Not Allow Return of a Damaged TV They Sold Me
Where to begin with this one. It's basically my nightmare scenario for a TV purchase. Spending thousands of dollars on a nice TV only to find that it is broken, and the company you purchased it from refuses to take it back. I ordered the 2018 LG C8 TV from...
Read more
Anonymous
EVELYN T WOODSON

This is the tip of the iceberg. I have had over years of abuses by Employees of Affes at all levels .The seem to promote a Toxic environment. It much worse ,For US Customers o...

2.5
I didn't like
  • Poor customer service
  • Shady return policy
  • Poor deliver service
#1262186
Reply to reviews
I understood that the exchanges for veterans would be restricted for purchasing uniform items. I see they don't allow me to purchase a DLATS duffel bag. This is crazy. What's the point of being able to shop on the exchanges? I see the same for certain boots. Depends on...
Read more
Product
#1223736
Reply to reviews

Contact Aafes Exchange

Mailing Address:
Hq aafes
3911 S. Walton Walker Blvd
Dallas, Texas 75236-1598
United States
Phone:
(800) 527-2345
More

Aafes Exchange Products and Services

I went to the Yongsan South Post Charleys at 0730 on 17 Mar 18 to have breakfast. I have not eaten there in over 6 months because of poor service and nothing happens when you complain to the manager on duty (Ms. Pak). She smiles and says sorry, but nothing happens....
Read more
Anonymous
Ron Wallace

As usual AAFES offered me food coupons for food I cannot eat. Not worth the time to complain. I only want good food on post so we don't have to go off base to eat. Just wastin...

#1212555
Reply to reviews