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On Dec 24, 2017, I ordered a Samsung 65" TV. This particular item is not available in the store. I was provided an estimated delivery date of Jan 4. I checked the tracking number as the delivery date drew closer and noticed the status changed to indicate the item was...
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Exchange2017
Exchange2017

Can you please provide your contact information and order number by emailing us at TheExchange@aafes.com. We will assist you.

3.3
#1170737
Reply to reviews
After placing an order on Christmas Day, I have yet to receive my order. I called and chatted numerous times to see when the item would ship. It is now the 16th of January. I have ordered from aafes many times before and this is my first time needing customer service....
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Exchange2017
Exchange2017

Can you please email us at theExchange@aafes.com with your contact information and your order number. We will assist you. Thank you.

#1170568
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Aafes Exchange - Shaddy claim process
Ordered a Samsung TV for black Friday, when i opened it the item was damaged, called in right away to file a claim and gave them all the information they needed. In return, I asked for a confirmation to this claim or an email to make sure i have proof of a claim. The...
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Exchange2017
Exchange2017

You can also contact us at http://www.aafes.com/customerservice/feedback.aspx if you prefer not to use Facebook.

Exchange2017
Exchange2017

Sir / Ma'am ... We are sorry you have not received the service you deserve. Can you please private message us with your details, order number, and contact information? I will ...

1.0
I didn't like
  • Poor customer service concerning returning damaged merchandise
#1166415
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Aafes Exchange - Pedigree Dog Food Review from Carriage Club, Colorado

Aafes Exchange
#844815
3.3
Details
Wwnt to by dog food because i ran out. Walmart was to far, realized after that i paid $20 for 35lbs of dog food when everywhere else ots 50lbs to 55lbs for $18 to $20. Supposed to be cheaper but in no way os it. Even bottled water is $3 more then off post.
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Advertised vs Delivered
Billing Practices
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Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Privacy and Data Security
Product or Service Quality
Turnaround Time
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Aafes Exchange Staff Review

Aafes Exchange
#807260
2.5
Details
Manager lady Aylin think she is super slick.... Made a complain..... Worst costumer service ever....
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Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
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Other Product Review

Aafes Exchange
#800365
2.3
Details
New operating hours at the hickam exchange are totally unsat ! 10 - 6pm 7 days a week not everyone has an 0800 - 4pm work schedule. Then you come to the food court at 6pm and while you are eating they are sweeping and mopping the floor - with half the area blocked off - and you wonder why folks just close the doors - and you wonder why folks shop at the Pearl Harbor navy exchange
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Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Website

Other Product Review

Aafes Exchange
#767691
4.0
Details
Gas prices Langley AFB. GAS PRICES ARE SET AT $1.76 off base most are in the low 1.60 or less. Station manager adviseded prices are based on local survey. Was this sutvey in Alaska. Seems like rhere is some dead fish at AAFES. Please advise TJPWhite@hotmail.com
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Hello. On Sept. 20, 2017 I purchased a Samsung Galaxy Tab A tablet and purchased an Exchange Protection Plan at the same time. As it turned out, the tablet was faulty and I had to file a claim, send the tablet to the appropriate location for evaluation/settlement. On...
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Exchange2017
Exchange2017

facebook.com/ShopMyExchange

Exchange2017
Exchange2017

Please private message us at our Exchange Facebook page with your name and contact information and we will assist you.

3.5
I didn't like
  • Asurion exchange protection plan
  • Getting the run around
#1165631
Reply to reviews
I ordered a 55 Samsung in TV on Nov 23rd and still it still has not been given to FedEx for delivery!!! This was supposed to a Christmas present for my son who just made the honor roll! IT HAS BEEN 35 DAYS!!! It’s a shame how AAFES rips off and scams the U.S. Military...
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Exchange2017
Exchange2017

Sir / Ma'am ... We are sorry you have not received the service you deserve. Can you please private message us with your comment and order details, order number, and name and c...

1.1
#1157131
Reply to reviews
Aafes Exchange - Received Damaged TV, AAFES Customer Service Sucks
Aafes Exchange - Received Damaged TV, AAFES Customer Service Sucks
Aafes Exchange - Received Damaged TV, AAFES Customer Service Sucks
Aafes Exchange - Received Damaged TV, AAFES Customer Service Sucks
Aafes Exchange - Received Damaged TV, AAFES Customer Service Sucks
Signed up for the AAFES Exchange online service being extended to veterans. Placed my 1st order for a 55" TV for our family's Christmas Gift. Received the TV on 12/16/17 via FedEx. The box appeared to be in good condition. After opening the box found the styrofoam...
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Anonymous
Dennis Tate

This has been resolved. I was contacted by a customer service manager who arranged for return and issed credit for my purchase.

Anonymous
Dennis Tate

This problem has been resolved. I was contacted by Exchange manager Melissa Laskowski who was very helpful. Melissa arranged for pickup of the damaged TV and has had credit is...

3.1
I liked
  • Quick shipping
  • No taxes
I didn't like
  • Damaged product
  • Poor customer service concerning returning damaged merchandise
#1155525
Reply to reviews
Dec 20. I ordered a Hatchimal because the site said in stock. 2 days later, it was still processing. I called and was told it was on back order. Cancelled, found another color Hatch that was in stock. I called to make sure it was in stock and was told it was. Same...
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Exchange2017
Exchange2017

We are sorry for the frustration during your online shopping. Can you please private message us with your details, order number(s) and contact information. I can have senior m...

3.6
#1154593
Reply to reviews
My package was shipped through pilot. The item was sent to them on December 16th, they receive my item on the 18th. I had an estimated delivery date of December 22nd by 1700. My item did not arrive which is unacceptable, on top of that I called customer service, and...
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Exchange2017
Exchange2017

We are sorry you have not received the service you deserve. Can you please private message us with your details, order number(s) and contact information? I can have senior man...

1.0
#1154206
Reply to reviews
Ordered in-stock laptop as Christmas gift on Dec 15, 2017. Received email around 4:00 am Dec 17 that it had shipped on Dec 16. AAFES website showed "shipped" on the 16th (from Ft. Belvoir Exchange), with FedEx Ground tracking #. Charge hit my debit card on the 18th....
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Exchange2017
Exchange2017

We apologize for this frustration ... Can you please private message us on Facebook (faceboo.com/ShopMyExchange) with the above issue? Please include your order number and con...

#1153601
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Contact Aafes Exchange

Mailing Address:
HQ AAFES
3911 S. Walton Walker Blvd.
Dallas, TX 75236-1598
Phone:
(800) 527-6790
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Aafes Exchange Products and Services

My experience with AAFES is complete bs! I work at a PX that believes everyone is lying about an illness that comes WITH an authentic doctors note! The last 2 weeks I have been out due to pneumonia (which I get every year, this year a little worse). I had a friend of...
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#1149739
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