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Aafes Exchange - Shipping and tracking
I ordered my Sony XBR 75” 940e TV on 1/21/2018. I was told it would arrive before the Super Bowl (2/4/2018). On 1/28/2018 I called asking for a status update and they told me it hadn’t even left the origin yet. I asked about expedited delivery even if I paid more and...
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2.4
#1184658
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Aafes Exchange - 2 months and no furniture

Ordered on black friday and still no furniture. Aafes has punted to their logistics company and they don't answer their phone. Waited for 4 hours for a scheduled appt. No show no communication!! Awful experience. The promo gift card won't ship until six weeks after delivery. Worst shopping experience EVER!! GO ELSEWHERE.
2.6
Details
Additional Fees
Advertised vs Delivered
Billing Practices
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Privacy and Data Security
Product or Service Quality
Turnaround Time
Warranty
Website
#1179601
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Aafes Exchange - Incompetent and useless

My daughter ordered a smart tv on jan2 2018 . Was set up for delivery Jan 11. As I write, she has been on hold over an hour with no answers. This is approximately the 4th call we have made between us. It is not worth the hassle. They are very unprofessional and could care less about your order. Now we have been told you can’t cancel order really? Horrible company!
1.0
Details
Diversity of Products or Services
#1174207
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On December 11, 2017 Purchased a $3599.00 75 inch television with damage. Contacted customer support on the date of delivery December 28, 2017 and was advised that the escalations department would contact me within 7-10 business days. Those days are lone gone without...
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Anonymous
Atlantaemail

Issued resolved. Thank you! Will still patronize, mistakes happen sometimes

Anonymous
Anonymous

Ordered mine last month and still hasn’t arrived. I hope to God it’s not damaged.

1.5
I didn't like
  • Inability to inform customers of oder and return status
#1171787
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Aafes Exchange - Horrible first impression
Aafes Exchange - Horrible first impression
On Dec 24, 2017, I ordered a Samsung 65" TV. This particular item is not available in the store. I was provided an estimated delivery date of Jan 4. I checked the tracking number as the delivery date drew closer and noticed the status changed to indicate the item was...
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Anonymous
Anonymous

Oh wow, so I’m not the only one. I ordered mine on 1/21 and it hadn’t even been shipped till 1/29. Still haven’t received it yet. It’s redicous that shipping from VA to CT tak...

user35529618
user35529618

And still..... waiting. At least it has shipped... supposedly.

3.3
#1170737
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After placing an order on Christmas Day, I have yet to receive my order. I called and chatted numerous times to see when the item would ship. It is now the 16th of January. I have ordered from aafes many times before and this is my first time needing customer service....
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Exchange2017
Exchange2017

Can you please email us at theExchange@aafes.com with your contact information and your order number. We will assist you. Thank you.

#1170568
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Aafes Exchange - Shaddy claim process
Ordered a Samsung TV for black Friday, when i opened it the item was damaged, called in right away to file a claim and gave them all the information they needed. In return, I asked for a confirmation to this claim or an email to make sure i have proof of a claim. The...
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Exchange2017
Exchange2017

You can also contact us at http://www.aafes.com/customerservice/feedback.aspx if you prefer not to use Facebook.

Exchange2017
Exchange2017

Sir / Ma'am ... We are sorry you have not received the service you deserve. Can you please private message us with your details, order number, and contact information? I will ...

1.0
I didn't like
  • Poor customer service concerning returning damaged merchandise
#1166415
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Hello. On Sept. 20, 2017 I purchased a Samsung Galaxy Tab A tablet and purchased an Exchange Protection Plan at the same time. As it turned out, the tablet was faulty and I had to file a claim, send the tablet to the appropriate location for evaluation/settlement. On...
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Exchange2017
Exchange2017

facebook.com/ShopMyExchange

Exchange2017
Exchange2017

Please private message us at our Exchange Facebook page with your name and contact information and we will assist you.

3.5
I didn't like
  • Getting the run around
  • Asurion exchange protection plan
#1165631
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I ordered a 55 Samsung in TV on Nov 23rd and still it still has not been given to FedEx for delivery!!! This was supposed to a Christmas present for my son who just made the honor roll! IT HAS BEEN 35 DAYS!!! It’s a shame how AAFES rips off and scams the U.S. Military...
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Exchange2017
Exchange2017

Sir / Ma'am ... We are sorry you have not received the service you deserve. Can you please private message us with your comment and order details, order number, and name and c...

1.1
#1157131
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Contact Aafes Exchange

Mailing Address:
HQ AAFES
3911 S. Walton Walker Blvd
Dallas, Texas 75236-1598
United States
Phone:
(800) 527-2345
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Aafes Exchange Products and Services

Aafes Exchange - Received Damaged TV, AAFES Customer Service Sucks
Aafes Exchange - Received Damaged TV, AAFES Customer Service Sucks
Aafes Exchange - Received Damaged TV, AAFES Customer Service Sucks
Aafes Exchange - Received Damaged TV, AAFES Customer Service Sucks
Aafes Exchange - Received Damaged TV, AAFES Customer Service Sucks
Signed up for the AAFES Exchange online service being extended to veterans. Placed my 1st order for a 55" TV for our family's Christmas Gift. Received the TV on 12/16/17 via FedEx. The box appeared to be in good condition. After opening the box found the styrofoam...
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Anonymous
Dennis Tate

This has been resolved. I was contacted by a customer service manager who arranged for return and issed credit for my purchase.

Anonymous
Dennis Tate

This problem has been resolved. I was contacted by Exchange manager Melissa Laskowski who was very helpful. Melissa arranged for pickup of the damaged TV and has had credit is...

3.1
I liked
  • No taxes
  • Quick shipping
I didn't like
  • Damaged product
  • Poor customer service concerning returning damaged merchandise
#1155525
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