Aafes Exchange
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Aafes Exchange Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Aafes Exchange has 2.1 star rating based on 110 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Affordibility, No tax, Star card.
Cons: Customer service, Poor customer service, Poor deliver service.Recent recommendations regarding this business are as follows: "Get people with IQ more than 90, service after 65 years has deteriorated n totally unexceptable", "Call for results", "Do not take responsibility for action.", "Go to store", "Don't know. except file a complaint".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Aafes Exchange has 2.1 star rating based on 110 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Affordibility, No tax, Star card.
Cons: Customer service, Poor customer service, Poor deliver service.Recent recommendations regarding this business are as follows: "Get people with IQ more than 90, service after 65 years has deteriorated n totally unexceptable", "Call for results", "Do not take responsibility for action.", "Go to store", "Don't know. except file a complaint".
Most users ask Aafes Exchange for the refund as a solution to their issues.
Review authors value the most Privacy and Data Security and Discounts and Special Offers. Consumers are not pleased with Exchange, Refund and Cancellation Policy and Customer service. The price level of this organization is medium according to consumer reviews.
Media from reviews
Top Aafes Exchange Reviews
"That’s what I used today"
Billing questions answered in a timely manner going thru pissed customer is ridiculous n should be removed immediately. User's recommendation: Call for results
"Return labels"
I returned a $750 purse, have all receipts from USPS but cannot and will not credit my account! THIS GOING INTO THE THIRD YEAR! Been told I was given credit...
Bonita Springs, Florida
Return labels
User's recommendation: Get people with IQ more than 90, service after 65 years has deteriorated n totally unexceptable
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
West Jordan, Utah
Shipping and vendor issues
I just called up regarding two items that have not been sent, but there was a label created as of 12/10/2023. Today I check my order status on the same order, saying it is shipped, but its not.
Label created, and the other one is showing out of stock, backordered? I call customer service and nothing happens. We shop with the online exchange, and expect to get the item's we purchased. I can buy all of these items on Amazon for a cheaper price, but I want to support Afee's.
The customer service I called tried to get a Manager on the line, but was unsucessful. Now that is a big surprise!.
These items are gifts for my wife on Christmas, but I don't think so, so I will probably go onlne and order these from Amazon and receive them very quickly. I am so tired of your lame logistics and the vendors you have, as I just retired from the government after 28 years and if my job fulfillment was this poor I would of been fired a long time ago.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Glendale, Arizona
Fuel pump not printing receipt / cashier can't retrieve copy, minutes later of pumping fuel .
- Price of fuel
Preferred solution: in future, print out of receipt. If and When diesel fuel quality is questionable.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
That’s what I used today
User's recommendation: Call for results
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Porto Judeu, Azores
Resolved: Need a receipt to get a refund
Company fixed the issue and I have been provided with full refund.
I pick up the 2nd Computer on January 7th, 2022 Because the 1st Computer was not brand new that I picked up The New one sent from Ramstein Germany Exchange Somebody at the Lajes Field Gas Station change it for a second hand one it had the Shopmyexchange tape on top of box. The GM of Ramstein Exchange ship a Brand new one with the Factory Sealed Tape on top of the Box.
I need a receipt to get a refund on the 2nd Computer. I do not need it I already have one.
The Computer is at the
Lajes Field Express Gas Station
Store Details
Bldg T-320
PSC 76 Box 9967
Terceira (Azores), AE 09720
0.0 Miles (00351) 2** **5 120 My Default Store Mon-Fri 1100-****
Sat Closed
Sun Closed
The lady Lidia Leal wants a receipt to refund me.
Could you put the Refund on my Visa Debit Card account?
No Phone
- That lady that works in
- Have the most important things that you need
- Have the nessialties
Preferred solution: Full refund
User's recommendation: If you have Problems locally in getting a refund contact HQ AAFES, they will always solve your problems. My Problem has been solver.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Tampa, Florida
Empty package
Preferred solution: Full refund
User's recommendation: Do not take responsibility for action.
Reidsville, North Carolina
I have receive 3 I pads of which I didn’t order !
Preferred solution: Full refund
User's recommendation: Go to store
Process refund
Preferred solution: Full refund
User's recommendation: Don't know... except file a complaint
Raeford, North Carolina
15 April 2022 (Rude Associate)
On 15 April 22, I called Human Resources trying to get assistance about transferring my years of services to another DOD Agency and did explained that I was a former associate of Aafes. While talking to the Associate (Debbie) who was assisting me, I explained to her what I needed help with and told her I had called several of times but wasn't getting any answers.
I asked Debbie who was the manager of HRSC and she said Ms. Kelly I asked her for a direct line or email so I could speak to her, she yelled at me and said she wasn't giving me anything and transferred me to another department. While waiting on the line Ms. Tina answered the call and explained to me it was the wrong Department, and she transferred me to the department that I needed to talk to.
I am a former Manager and I understand chain of command when trying to get assistance but being rude is totally inappropriate especially when you are being professional to the Associate. I have gotten nothing but the run around or incorrect answer to what I need assistance with. My name is Anita, and I still haven't received an answer. I have received an email from HRSC portability Department and the information they email back was incorrect when they reviewed my service time with Aafes.
Ms.
Nodado did email me after I had spoken to her via phone but, I didn't understand why she couldn't provide me with information I need. Contact number 910-818-****.
V/R
Anita
- Reasonable prices on quality products
- Affordibility
- Tax free
Preferred solution: Answer and apology.
Cary, North Carolina
6 missed pick up
Care of FragilePAK AFFEES 3RD Party delivery and pickup service. I plee with you to have other options for your loyal customers.
This is the *** generic message I received after 6 already missed pickup attempts.
"At this time we are unable to schedule your delivery due to heavy volume in your area. As soon as we are able to schedule your delivery you will receive an email with a scheduling link".
You guys "FragilePAK" has failed 6 pick up attempts after contacting me by phone to schedule the pickup. Moreover, I waited over an hour for some one to answer the damn phone. This Sh**t is ridiculous. I have waited over a month for this pickup to receive my pending refund. Please gauranteed your service or close your doors. I looked forward to hearing from a supervisor or Manager..... someone who can get results!
A very pissed of customer,
Hudie E. Clinkscales
Note: This email was composed while on hold for customer service. SMDH
Checking on online order that’s not delivered
I ordered a fridge online and was told that it was shipped on 5 November 21 after charging my credit card. I waited patiently for my fridge and checking online with tracking number provided but always told that it's in transit.
I called a few time the shipping company (Fragile Pak) to inquire about my delivery, but every time I was put on hold for hours until someone comes on telling me that they have no status for me. Finally, I called aafes online customer service, and they were very helpful but stated that it usually takes 21-28 days for delivery. It was nowhere on my order stating that? If I had known this, I won't have ordered my fridge.
Now, I'm told if I cancel, I would be charged $250. That's missing information and representation. I'm stuck with a small fridge bought from lows for my daily needs and won't have a nice thanksgiving dinner with leftovers that I can't keep in a fridge.
I'm very disappointed and angry. Not sure what else to do BUT wait for my paid for fridge and God knows when Ill get it.
- Customer service reps have always been understanding
- Affordibility
- Inability to inform customers of oder and return status
- Shady return policy
Preferred solution: I would like my fridge to be delivered soonest and should get some price reduction as compensation for my anxiety refunded to me!
User's recommendation: Before ordering online, make sure you have a definite delivery date!
Palm Springs, California
They did not delivered all my items
User's recommendation: Not what I expected!!
I really get what you're saying. I've had so many issues with the online exchange that I gave up on shopping there.
My complaints range from not receiving items ordered to being notified online items were ready for pickup and some item I didn't order was handed to me.
I eventually had to call customer service, and that in itself is a complaint and nightmare. They were never the best, but now they're in a class so bad, I don't think there's a name for it.
Palm Bay, Florida
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Converse, Texas
Poor customer service via phone
San Antonio, Texas
Has a great experience
User's recommendation: Definitely shop here
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer
Defective tv received
Preferred solution: Full refund
About
AAFES Exchange is a retail organization established for maintenance of The United States Army and Air Force. The company intendeds to provide goods and services to its authorized clients at affordable prices (as promised). All money from sale is used for providing dividends to support morale, welfare and different recreational programs. Annual revenue of the company is $10.3B. Currently AAFES Exchange employs 40,622 civilian and military personnel. The company offers discount coupons for restaurants, gas stations, theatres, vending and other businesses not only in all 50 states but also in more than 30 foreign countries. Some special services are also offered on the website. The company is headquartered in Dallas, Texas. It is considered to be a department store as well as government agency. AAFES Exchange has been in operation since 1895.
Aafes Exchange is ranked 538 out of 3739 in E-commerce category
USA
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Lajes Field Express Gas Station Store Details Bldg T-320 PSC 76 Box 9967 Terceira (Azores), AE 09720 Location: Porto Judeu, Azores-This is wrong. the above is correct