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I have a lifetime alignment contract with Firestone that was entered into on Hill AFB on 14 February 2015 when Firestone was the Exchange vendor; this was because most racks/lifts can't handle my truck. Because Firestone had lost the vendor contract and didn't have the...
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Hill Air Force Base, Utah
I didn't like
  • Kwik kar complete auto care
#1305859
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I ordered a Alienware laptop from them on June 13, 2018. The website showed as them having the laptop in stock. On June 16, I checked the status and it stated backordered. Called customer service to get an eta on when it would ship and the agent said that it would ship...
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I liked
  • No tax
  • Star card
  • Affordibility
I didn't like
  • Customer service
  • False coupon
#1282860
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Recently purchased an item from “Shopmyexchange” on line shopping for Vets and active duty. After ordering, my fault, I researched this item online and found AAFES had priced it $30 dollars more than suggested retain and nearly $50 dollars more than Walmart and several...
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1.4
#1267714
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You need to place the nickname in order. There is NO place to put a nickname to complete an ORDER. Wish we could do the K.I.S.S. method. It is much better. Now the details are TOOOOOOOOOOOOOOOOOOOOO short and it is even more complicated. Must be a "minimum of 100...
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#1267099
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Aafes Exchange - Will Not Allow Return of a Damaged TV They Sold Me
Aafes Exchange - Will Not Allow Return of a Damaged TV They Sold Me
Aafes Exchange - Will Not Allow Return of a Damaged TV They Sold Me
Where to begin with this one. It's basically my nightmare scenario for a TV purchase. Spending thousands of dollars on a nice TV only to find that it is broken, and the company you purchased it from refuses to take it back. I ordered the 2018 LG C8 TV from...
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Anonymous
EVELYN T WOODSON

This is the tip of the iceberg. I have had over years of abuses by Employees of Affes at all levels .The seem to promote a Toxic environment. It much worse ,For US Customers o...

2.5
I didn't like
  • Poor
  • Poor customer service
  • Shady return policy
#1262186
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I understood that the exchanges for veterans would be restricted for purchasing uniform items. I see they don't allow me to purchase a DLATS duffel bag. This is crazy. What's the point of being able to shop on the exchanges? I see the same for certain boots. Depends on...
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Product
#1223736
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I went to the Yongsan South Post Charleys at 0730 on 17 Mar 18 to have breakfast. I have not eaten there in over 6 months because of poor service and nothing happens when you complain to the manager on duty (Ms. Pak). She smiles and says sorry, but nothing happens....
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Anonymous
Ron Wallace

As usual AAFES offered me food coupons for food I cannot eat. Not worth the time to complain. I only want good food on post so we don't have to go off base to eat. Just wastin...

#1212555
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Aafes Exchange - Terrible return practice
Aafes Exchange - Terrible return practice
Aafes Exchange - Terrible return practice
. I received a damaged grill. I talked with customer service at the store, called them online, and emailed the pics. I took pics of the damaged box even before opening it because the damage on the box was obviously due to forklifting in the wrong spot. Once i opened...
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Exchange2017
Exchange2017

I'm sorry for this frustrating situation. Please send an email to CustomerRelations@aafes.com with your order number and contact information. I will escalate this to our senio...

2.6
Product
I didn't like
  • Long return time without even a confermation number
  • Customer service
  • Frequency of damage 2 damaged products within a month
#1205565
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To whom it may concern. : I went on Wednesday 28th Feb to the ramstein exchange mall. the one slide door at the entrance on the left side was working so I entered and there was no sign on the second slide door left that was not working or not to use so I ran into it...
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Ramstein-Miesenbach, Rheinland-Pfalz
#1201009
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Contact Aafes Exchange

Mailing Address:
Hq aafes
3911 S. Walton Walker Blvd
Dallas, Texas 75236-1598
United States
Phone:
(800) 527-2345
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Aafes Exchange Products and Services

Aafes Exchange - Shipping and tracking
I ordered my Sony XBR 75” 940e TV on 1/21/2018. I was told it would arrive before the Super Bowl (2/4/2018). On 1/28/2018 I called asking for a status update and they told me it hadn’t even left the origin yet. I asked about expedited delivery even if I paid more and...
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2.4
#1184658
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