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Aafes Exchange - Will Not Allow Return of a Damaged TV They Sold Me
Aafes Exchange - Will Not Allow Return of a Damaged TV They Sold Me
Aafes Exchange - Will Not Allow Return of a Damaged TV They Sold Me
Where to begin with this one. It's basically my nightmare scenario for a TV purchase. Spending thousands of dollars on a nice TV only to find that it is broken, and the company you purchased it from refuses to take it back. I ordered the 2018 LG C8 TV from...
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Anonymous
EVELYN T WOODSON

This is the tip of the iceberg. I have had over years of abuses by Employees of Affes at all levels .The seem to promote a Toxic environment. It much worse ,For US Customers o...

2.5
I didn't like
  • Poor customer service
  • Shady business practicies
  • Poor
#1262186
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I understood that the exchanges for veterans would be restricted for purchasing uniform items. I see they don't allow me to purchase a DLATS duffel bag. This is crazy. What's the point of being able to shop on the exchanges? I see the same for certain boots. Depends on...
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Product
#1223736
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I went to the Yongsan South Post Charleys at 0730 on 17 Mar 18 to have breakfast. I have not eaten there in over 6 months because of poor service and nothing happens when you complain to the manager on duty (Ms. Pak). She smiles and says sorry, but nothing happens....
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Anonymous
Ron Wallace

As usual AAFES offered me food coupons for food I cannot eat. Not worth the time to complain. I only want good food on post so we don't have to go off base to eat. Just wastin...

#1212555
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Aafes Exchange - Terrible return practice
Aafes Exchange - Terrible return practice
Aafes Exchange - Terrible return practice
. I received a damaged grill. I talked with customer service at the store, called them online, and emailed the pics. I took pics of the damaged box even before opening it because the damage on the box was obviously due to forklifting in the wrong spot. Once i opened...
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Exchange2017
Exchange2017

I'm sorry for this frustrating situation. Please send an email to CustomerRelations@aafes.com with your order number and contact information. I will escalate this to our senio...

2.6
Product
I didn't like
  • Long return time without even a confermation number
  • Wait time for them to come take damage property
  • Phone waiting time
#1205565
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To whom it may concern. : I went on Wednesday 28th Feb to the ramstein exchange mall. the one slide door at the entrance on the left side was working so I entered and there was no sign on the second slide door left that was not working or not to use so I ran into it...
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Ramstein-Miesenbach, Rheinland-Pfalz
#1201009
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Aafes Exchange - Shipping and tracking
I ordered my Sony XBR 75” 940e TV on 1/21/2018. I was told it would arrive before the Super Bowl (2/4/2018). On 1/28/2018 I called asking for a status update and they told me it hadn’t even left the origin yet. I asked about expedited delivery even if I paid more and...
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2.4
#1184658
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Aafes Exchange - 2 months and no furniture

Ordered on black friday and still no furniture. Aafes has punted to their logistics company and they don't answer their phone. Waited for 4 hours for a scheduled appt. No show no communication!! Awful experience. The promo gift card won't ship until six weeks after delivery. Worst shopping experience EVER!! GO ELSEWHERE.
2.6
Details
Additional Fees
Advertised vs Delivered
Billing Practices
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Privacy and Data Security
Product or Service Quality
Turnaround Time
Warranty
Website
#1179601
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Aafes Exchange - Incompetent and useless

My daughter ordered a smart tv on jan2 2018 . Was set up for delivery Jan 11. As I write, she has been on hold over an hour with no answers. This is approximately the 4th call we have made between us. It is not worth the hassle. They are very unprofessional and could care less about your order. Now we have been told you can’t cancel order really? Horrible company!
1.0
Details
Diversity of Products or Services
#1174207
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On December 11, 2017 Purchased a $3599.00 75 inch television with damage. Contacted customer support on the date of delivery December 28, 2017 and was advised that the escalations department would contact me within 7-10 business days. Those days are lone gone without...
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Anonymous
Atlantaemail

Issued resolved. Thank you! Will still patronize, mistakes happen sometimes

Anonymous
Anonymous

Ordered mine last month and still hasn’t arrived. I hope to God it’s not damaged.

1.5
I didn't like
  • Inability to inform customers of oder and return status
#1171787
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Contact Aafes Exchange

Mailing Address:
Hq aafes
3911 S. Walton Walker Blvd
Dallas, Texas 75236-1598
United States
Phone:
(800) 527-2345
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Aafes Exchange Products and Services

Aafes Exchange - Horrible first impression
Aafes Exchange - Horrible first impression
On Dec 24, 2017, I ordered a Samsung 65" TV. This particular item is not available in the store. I was provided an estimated delivery date of Jan 4. I checked the tracking number as the delivery date drew closer and noticed the status changed to indicate the item was...
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Anonymous
Anonymous

Oh wow, so I’m not the only one. I ordered mine on 1/21 and it hadn’t even been shipped till 1/29. Still haven’t received it yet. It’s redicous that shipping from VA to CT tak...

user35529618
user35529618

And still..... waiting. At least it has shipped... supposedly.

3.3
#1170737
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