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I have a lifetime alignment contract with Firestone that was entered into on Hill AFB on 14 February 2015 when Firestone was the Exchange vendor; this was because most racks/lifts can't handle my truck. Because Firestone had lost the vendor contract and didn't have the local equipment to perform the maintenance, they directed me to "Kwik Kar Complete Auto Care", who was required to honor the contract and they were still the only rack/lift in the area that could handle my vehicle.

I explained my situation and need when I called to make the appointment; it's a habit with this vehicle.

When I brought my truck to the scheduled appointment, the representative began making excuses. There's much more to the incident, but the result is that they refused to honor the contract.

Reason of review: Poor customer service.

Kwik Kar Lube And Automotive Service Centers Cons: Kwik kar complete auto care.

Location: 5845 E Ave, Hill AFB, UT 84056, USA

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The hoist at our Kwik Kar facility on Hill AFB is not rated to lift a pickup truck with a camper loaded on the truck. We did offer to honor the alignment after camper had been removed. customer declined.

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