Aafes Exchange
Reviews and Complaints
Rude employee
User's recommendation: buy your booze at winco
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Verified ReviewerAbusive conduct by employee
Preferred solution: Reprimand the obese woman with the abusive mouth
User's recommendation: Stay away
Horrible service and No one can tell me where my order is located
Preferred solution: Full refund
User's recommendation: DON'T ORDER
AAFES is terrible!
Preferred solution: Customer care needs cast improvement
User's recommendation: Shop elsewhere!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerIncompetent over priced
Preferred solution: Apology
User's recommendation: SHOPPERS AT AAFES
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDo not order online!
- Tax free
- Unable to deliver products
Preferred solution: Deliver product or service ordered
Don't use Aafes
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerOrdering problem again
- Constant ordering problems
Preferred solution: Let the company propose a solution
Cannot Track order purchased on line
Preferred solution: Full refund
AAFES online a Vets nightmare
Ghetto company
*** horrible, never again
ZERO customer service
Worst customer service experience ever
Another Ripoff!
Recently purchased an item from “Shopmyexchange” on line shopping for Vets and active duty. After ordering, my fault, I researched this item online and found AAFES had priced it $30 dollars more than suggested retain and nearly $50 dollars more than Walmart and several other retailers.
Absolutely mind boggling for these people to literally screw the very people who make their jobs possible and earned the right to a little break on pricing. This was a huge mistake that took 2 hours to resolve with their Custoner service. However, in almost every category except when something goes on sale one can find it cheaper somewhere else.
Additionally, when something does go on sell thevreally great deals are out of stock within minutes of their posting. AAFES a “Ripoff for Army, AirForce personnel.
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We apologize that you did not get the service that you deserve. We are constantly working to maintain the highest levels of customer service, and we are concerned when customers say the Exchange associates are unenthusiastic about serving them.
We are letting senior leadership know of our comments regarding order issues and pricing. We would like to help resolve any lingering problems with your order.
If the issue with your order has not been resolved, please email CustomerRelations@aafes.com and let us know what happened. Please also include your order number.