Aafes Exchange Reviews

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Servicing as a veteran in Kuwait

There are lots of restriction on entering the BX, here in Kuwait, they have allotted time for veterans. I've been servicing here overseas for quite sometime is this policy nationwide or just here in the CENTCOM, area.
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ID
#2348945 Review #2348945 is a subjective opinion of poster.
Preferred solution
allow veteran to enter the BX, at any hours thestore in open

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Card number

Pick up the Que you should only have to wait 4 minutes

User's recommendation: Mgr.

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ID
#2333597 Review #2333597 is a subjective opinion of poster.
Pros
  • Tax free
  • No tax
  • Star card
Preferred solution
New card
New Reviewer

Identify when I purchased Samsung 75" 4K UHD TV

Tv require new a $1200.00 dollar tv panel
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ID
#2332060 Review #2332060 is a subjective opinion of poster.
Location
North Augusta, South Carolina

Fort lee business staffs are not doing their job properly. They are not treating the business owners equal. We pay % from our sales, and yet I feel like they just treat me different from others.

They terminated my contract for no reason. This is not right. I am a military spouse who was serving veterans when there was a hurricane. I served those MEDICS without any complaints before. But I got this for what?
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ID
#2268926 Review #2268926 is a subjective opinion of poster.
Location
Bland, Virginia

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I received the items, but NOT working

656287****/ I ordered Anker PowerCore Speed 10000mAh with Quick Charge 3.0 -- Black. Its broke and not working! I finally hold of a representative and explained to her how poor packages you guys sent it to me, ( both them werent in the box!) it was in the plastic bag. She said I have to provided a box and bubble wrap! Yall didnt even provided me those! I spent so much money on shopping PX ONLINE, this is first time! Please convince me is that why do I have to provided everything what yall didnt? I dont think fedex accept broke items to ship. Well thats what rep told me. Now, what can I do? I also requested her headquarters, she said no to me. I wasted my money and time for 2 junk items. Its NOT working!!!

User's recommendation: Nope!

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ID
#2251108 Review #2251108 is a subjective opinion of poster.
Service
Aafes Exchange Customer Care
Cons
  • Poor deliver service
  • Phone waiting time
  • Return policy
Loss
$80
Preferred solution
Full refund
New Reviewer

Log in trouble

Log in trouble, called toll free number, waited as all lines busy. Then disconnected.

User's recommendation: Expect to be disconnected.

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ID
#2225417 Review #2225417 is a subjective opinion of poster.
Location
American Fork, Utah
Preferred solution
Help with log in
New Reviewer

I need to send back this broken tv

Aafes Exchange - I need to send back this broken tv
WHEN I OPENED MY NEW VIZIO TV BOX ON SUNDAY SEPT. 13TH 202 PLUGGED THE TV IN ONLY HALF THE SCREEN WORKED I WOULD LIKE TO SEND IT BACK PLEASE.
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ID
#2178975 Review #2178975 is a subjective opinion of poster.
Loss
$279
Preferred solution
Deliver product or service ordered

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Unable to reset password

The website indicates that the code is being texted. but I nevered received it. Then attempted to email the code, again I never received it. I'm using this media because every form of communication that I could find on the websitw, required log in to use.
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ID
#2133598 Review #2133598 is a subjective opinion of poster.
Service
Aafes Exchange Customer Care
Pros
  • No sales taxes
  • Reasonable prices on quality products
  • Star card
Cons
  • Cusomter service
  • Poor ui on website
Preferred solution
Rest my password

Late payments

No, I haven't heard from Aafes Exchange as of late. I'm hoping to hear from them soon. Thank you so much for you following up on this matter. Gail Ponder
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ID
#2118274 Review #2118274 is a subjective opinion of poster.
Location
Saint Louis, Missouri

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I placed an order July 27 2020, and waited until July 29th before calling to verify my order was indeed received and to also verify the shipping information. According to your website, orders ship with in 24 hours. I called on the 29th and AAFES could not verify that...
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ID
#2089994 Review #2089994 is a subjective opinion of poster.
Loss
$65
Preferred solution
Full refund

Delivery complaint

My wife ordered twin recliners in late May, and in early June we only received one chair, the shipper said they were informed of one chair. We immediately informed AAFES and any employee informed us that we would hear something within hours and no one ever called. Two months after the initial delivery we never heard from AAFES. We finally reached reached someone on Sunday 26 July, and after a long discussion and investigation it was divulged that second was never back ordered, and the order was only placed after we called. This has a grueling and totally unprofessional process. They offered to give us 15% off the order, however after this experience we demand a lot more.

User's recommendation: Don't put to much faith in the AAFES shipping process.

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ID
#2085999 Review #2085999 is a subjective opinion of poster.
Location
Harker Heights, Texas

Veteran abuse!

The online AAFES exchange service is restricted to active duty and retired Army Air Force personnel. The largest group of online users are Retired Vets. With the Pandemic this number has increased. These folks who claim to be affiliated with the military are rude, impersonal and incompetent. The right to shop AAFES had to be earned yet the pricing is horrible, logistics is disgraceful and inventory control routinely places items on sale with no or minimal stock and do not offer rain checks, additionally its it uncommon for a Vet to order an item indicated in stock and then involuntarily cancelled by AFFES with no recourse as happened recently when ordering essential PPE equipment in stock at time of ordering and rationed to wait two weeks and have them to cancel the item without by permission or offer a back order status. Items , even toothpaste in stock everywhere we have waited a week before ever getting a shipment status. They claim to focus on Vets but this is a bust but more than that being confronted with Neolithic incompetence as a reward for 28 years and two wars. Absolutely needs serious oversight.

User's recommendation: Expect the worst and you won’t be disappointed.

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ID
#2065197 Review #2065197 is a subjective opinion of poster.
Location
Lewes, Delaware

Rude employee

I went to the shopette on MCchord airforce base in Tacoma, WA were I work and was told that I could not buy alcohol. He said it was due to a new rule that I did not know about that there were to be no sales before 0800am. I can understand that part. the second part he then proceeded to tell me that I did not have the proper ID card to buy it anyways and that there was a new veterans ID and that I had the old one still. If AAFES is going to keep changing the policies every few months then I can shop somewere else like winco that values me as a customer. I am so sick of being treated like I don't matter when I am a 90 percent disabled veteran that put in 11 years in service.

User's recommendation: buy your booze at winco.

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ID
#2023168 Review #2023168 is a subjective opinion of poster.
Location
Fort Huachuca, Arizona
New Reviewer

The disgraceful food court at Ft. Belvoir Main Exchange

the food court at Ft. Belvoir is a disgrace. Of the vendors usually only 2 -3 are open until 1600 although the Exchange is open until much later. Charly's does a fine job and is clean. Boston Market is over-priced and generally closed. Pizza Hut is another sofftyexcuse for a vendor. It is also generally closed and no surprise there as no one wants their pizza.. Subway is fine. And you can forget Arby's that serves cold, disgusting grey meat sandwiches.

User's recommendation: pack a snack.

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ID
#1989407 Review #1989407 is a subjective opinion of poster.
Loss
$4

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New Reviewer

Poor customer service

On 12th June 20 My wife & I decided to shop on base using her 20yrs of service gift certificate. (1) It does not simplify to spend the entire amount of $400 or loose the remaining amount. It has 25% off on each item..2:48hrs- lefft the exchange at 5:10pm. Going the thru the register was hectic (2) the cashier has take off 25% each item each time,time consuming. Imagine 50 items to deal with. Since we could not get the rest we decided to come back.She asked to put the remaining balance on AAFES gift card.Cashier does not the gift card on hand.She went to the customer service for help.Was told she can't put the balance on gift card. We just have to loose it.We disagreed.They called for a manger.F/E supervisor Robyn came with Ms Lans with an attitude saying you can't listen to the employees and the customers, this is out f/e area with others customers around. I was there listening to Robyn and Lans arguing on our purchase. Paula name was mentioned that she does not the employees with gift certificate any balance put on AAFES gift card. (3) The entire ordeal was uncalled for..(4) Wait time for us 1 hour,(5) untrained cashiers with employees entitled gift certificate.(6) Management poor support to both customers and employees.(7) Other employees whom received this gift certificate recently on their purchases their balance was put on Aafes gift card.(8) Double standards.(9) Reflection from this store does indicate they do have issues towards employees and customers alike.Yet to hear or see great things about AAFES will never happen.Have to treat customers and employees alike better. Work for Retail for over 30 years. Treated my employees and customers a lot better as a manager..

User's recommendation: Go shopping off-base..

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ID
#1989241 Review #1989241 is a subjective opinion of poster.
Preferred solution
Apology