New Reviewer
0 comments
1.4

I ordered a fridge online and was told that it was shipped on 5 November 21 after charging my credit card. I waited patiently for my fridge and checking online with tracking number provided but always told that it's in transit.

I called a few time the shipping company (Fragile Pak) to inquire about my delivery, but every time I was put on hold for hours until someone comes on telling me that they have no status for me. Finally, I called aafes online customer service, and they were very helpful but stated that it usually takes 21-28 days for delivery. It was nowhere on my order stating that? If I had known this, I won't have ordered my fridge.

Now, I'm told if I cancel, I would be charged $250. That's missing information and representation. I'm stuck with a small fridge bought from lows for my daily needs and won't have a nice thanksgiving dinner with leftovers that I can't keep in a fridge.

I'm very disappointed and angry. Not sure what else to do BUT wait for my paid for fridge and God knows when Ill get it.

User's recommendation: Before ordering online, make sure you have a definite delivery date!

Product or Service Mentioned: Aafes Exchange Shipping Service.

Preferred solution: I would like my fridge to be delivered soonest and should get some price reduction as compensation for my anxiety refunded to me!.

Aafes Exchange Pros: Affordibility, Customer service reps have always been understanding.

Aafes Exchange Cons: Shady return policy, Inability to inform customers of oder and return status.

Do You Have Something To Say ?
Write a review

Comments

You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment

Aafes Exchange Reviews

  1. 49 reviews
  2. 21 reviews
  3. 17 reviews
  4. 6 reviews
  5. 6 reviews
Aafes Exchange reviews