Product: Aafes Exchange Shipping Service Clear all filters (0 of 11 reviews match)
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Aafes Exchange - Shipping and tracking
I ordered my Sony XBR 75” 940e TV on 1/21/2018. I was told it would arrive before the Super Bowl (2/4/2018). On 1/28/2018 I called asking for a status update and they told me it hadn’t even left the origin yet. I asked about expedited delivery even if I paid more and...
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2.4
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Aafes Exchange Shipping Service
#1184658
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Aafes Exchange - 2 months and no furniture

Ordered on black friday and still no furniture. Aafes has punted to their logistics company and they don't answer their phone. Waited for 4 hours for a scheduled appt. No show no communication!! Awful experience. The promo gift card won't ship until six weeks after delivery. Worst shopping experience EVER!! GO ELSEWHERE.
2.6
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Aafes Exchange Shipping Service
#1179601
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Aafes Exchange - Incompetent and useless

My daughter ordered a smart tv on jan2 2018 . Was set up for delivery Jan 11. As I write, she has been on hold over an hour with no answers. This is approximately the 4th call we have made between us. It is not worth the hassle. They are very unprofessional and could care less about your order. Now we have been told you can’t cancel order really? Horrible company!
1.0
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Diversity of Products or Services
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Aafes Exchange Shipping Service
#1174207
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Aafes Exchange - Horrible first impression
Aafes Exchange - Horrible first impression
On Dec 24, 2017, I ordered a Samsung 65" TV. This particular item is not available in the store. I was provided an estimated delivery date of Jan 4. I checked the tracking number as the delivery date drew closer and noticed the status changed to indicate the item was...
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Anonymous
Anonymous

Oh wow, so I’m not the only one. I ordered mine on 1/21 and it hadn’t even been shipped till 1/29. Still haven’t received it yet. It’s redicous that shipping from VA to CT tak...

user35529618
user35529618

And still..... waiting. At least it has shipped... supposedly.

3.3
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Aafes Exchange Shipping Service
#1170737
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After placing an order on Christmas Day, I have yet to receive my order.I called and chatted numerous times to see when the item would ship. It is now the 16th of January. I have ordered from aafes many times before and this is my first time needing customer service. I...
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Exchange2017
Exchange2017

Can you please email us at theExchange@aafes.com with your contact information and your order number. We will assist you. Thank you.

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Aafes Exchange Shipping Service
#1170568
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I ordered a 55 Samsung in TV on Nov 23rd and still it still has not been given to FedEx for delivery!!! This was supposed to a Christmas present for my son who just made the honor roll! IT HAS BEEN 35 DAYS!!! It’s a shame how AAFES rips off and scams the U.S. Military...
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Exchange2017
Exchange2017

Sir / Ma'am ... We are sorry you have not received the service you deserve. Can you please private message us with your comment and order details, order number, and name and c...

1.1
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Aafes Exchange Shipping Service
#1157131
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Ordered an item on November 24th and still my item has not shipped.My item has been fluctuating from in stock, out of stock, and backorder. I’ve called multiple times in regards to my order and reps were no help because neither one of them had any information on the...
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Anonymous
Exchange2017

facebook.com/ShopMyExchange

Anonymous
Exchange2017

Please private message us on Facebook with your name, order number, and contact information. We will elevate to upper management for action and response.

1.0
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Aafes Exchange Shipping Service
#1142777
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I ordered a tv on October 27. It said "shipped" the next day. Well they never sent the item to Fed Ex despite giving me a Fed Ex tracking number. Fed Ex has no record of receiving it. I have called 5 times now and though they have tried to help, no one has an answer to...
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Exchange2017
Exchange2017

Sir ... we apologize for this frustration. Could you please private message us at facebook.com/ShopMyExchange with this review plus your name, contact information, and your or...

3.0
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Aafes Exchange Shipping Service
#1141744
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Ordered a TV from online store and f didn’t have a shipping arrival date so o called customer service. They said it would take 7-14 days for them to even ship it (item was in stock) and another 7-14 days for me to receive it. The item was shipping only 30 miles from my...
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Exchange2017
Exchange2017

I'm so sorry you received this type of service. Please PM the Exchange Facebook site with the order # and contact information. I would like to review this with a manager to ...

1.2
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Aafes Exchange Shipping Service
#1135677
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Purchased Ipad minis on November 25, 2016.After many calls and emails, I received call from Escalation Department regarding unavailability of items. I was offered replacements. The first item ran out of stock by the time my order was placed. So, I accepted the second...
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Aafes Exchange Shipping Service
#982844
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