In response to the AAFES Exchange Auctions complaint I would like to reassure you and other potential customers that Exchange Auctions is not a scam. Exchange Auctions is run by AtAuction a leading provider of auction managed services. AtAuction has partnered with AAFES to bring the military community great deals on a wide variety of merchandise with $1 start bid, no reserve auctions. All products listed on the auction are legitimate products sourced from many manufactures, wholesales, distributors or retailers. Our auction buyers closely watch for opportunistic buys to bring great deals to auction.
Regarding the watches, we auction off a variety of different brands, styles, and types of watches to provide a wide variety of offerings to the customer. Each watch auction is very carefully and accurately described with information about the watch. The watch auction page describes the specific type of watch, its features and components, including movements. Swiss made watches are clearly identified as Swiss Made watches. Not all the watches are Swiss and those watches are NOT listed as Swiss watches, they main contain very high quality Chinese mechanicals. As an auction bidder you should read the product information listed on the auction page so you understand what you are bidding on.
We strive to offer a winning experience to all of our customers. We have very low return rates (less than 2%) and very high repeat customer purchase rates. If for some reason you are not happy with your auction win we are more than happy to offer a return refund. We stand by the product at auction, and want you to have a winning experience everytime.
If you have any questions or concerns please feel free to contact us at:
Customer Service Email: CustomerService@***.comCustomer Service Phone: 1-80*-322-**** Option 1
Manager, Customer Service
Location: Dallas, Texas
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