Aafes Exchange Reviews

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Food and Customer Support at AAFEES Concessions is terribe. Cater to non ID Card holders and cannot perform their duties. Managers appear to be the biggest problem. Cannot supervise their employees.

I went to the Yongsan South Post Charleys at 0730 on 17 Mar 18 to have breakfast. I have not eaten there in over 6 months because of poor service and nothing happens when you complain to the manager on duty (Ms. Pak). She smiles and says sorry, but nothing happens. This morning I ordered and thought everything was ok until an elderly Korean Man entered the facility. I was talking with Ms. Pak and she said she was moving to Camp Humphreys in April. At this time the Korean man rudely interrupted our conversation. Ms. Pak was so excited she just run over to personally take his order and prepare his meal. She used the same spatula that she used on his raw steak to move my eggs which is the norm for them, but I don't like it. Nothing mattered except him. The cook finished my eggs before the pancakes were half done. I said the eggs will be cold and she said I am sorry. Ms. Pak busy taken care of the Korean man paid no attention. I walked out and did not ask for a refund. You can keep my money ... not worth the bad service for a few dollars. I have served my county over 43 years in the military and as a civilian working for the military. I have never been treated as rudely as I have here at Charleys over the years. The customers are mostly older Korean men because others do not get good service as they cater to a select few individuals. I believe all customers should be treated equally but here it is not the case and never has been. It is tolerated because nothing happens. When AAFES visits they put on a big show and everyone smiles and greets customers. A serious review of the customer service needs to be reviewed. Sending incompetent employees to other locations is not the fix. Well I have had my say and really do not expect anything to happen. At least I feel better by stating the facts and ask that someone look into this to make sure our Soldiers get good service at Charleys in the future. Thank you In addition, I have received shoddy service at the Yongsan food court for several years. I have complained to the managers (Mr. Son) and immediately saw him talking with his employees and laughing. So of course, nothing changed. My complaint was the cream beef tastes like someone added water. Cannot eat it! He told the manager of the shoppette that he had to water down the cream beef because he sold too much of it. The shoppette manager asked me to wait and talk with Mr Son’s replacement Mr Nam and I did. Mr Nam informed me that they were going to stop serving cream beef in a couple of months and no need to change the way it is. I also talked with the PX manager and was totally ignored. She said I will try to talk with Mr. Son (after I told her I had complained to him several times), but I am moving to Camp Humphreys in a few days, have important visitors today and tomorrow and don’t have much time. I guess moving incompetent people to a larger populated area takes care of their issues. I just ask that someone from AAFEES visit and check out this place unannounced to see firsthand what the Soldiers, Civilians and Contractors have to choose from for their food. No one deserves to be served the way we are. If you contact the PX management you will receive a full-fledged dog and pony show. Visit Daegu too and taste what cream beef should taste like. You will be totally surprised at the difference in taste, professionalism, quality and quantity. No need to visit Humphreys since you moved Yongsan’s best (see above) down there. Is this the best we can do? I know I will not get any resolution by submitting my frustrations about the PX services, but I do feel better getting this off my chest. At least I can get a decent fast food meal off post. Just don’t get the 10% savings on my star card.
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1 comment
#1470323

As usual AAFES offered me food coupons for food I cannot eat. Not worth the time to complain.

I only want good food on post so we don't have to go off base to eat. Just wasting my time trying to get this fixed.I have talked to a lot of people in bowling leagues and other large groups and they all state complaining to Aafes is a waste of time.

Very true. It is sad that we cannot get Aafes to fix a food issue.AAFES should contract out their facilities if they cannot perform their duties.If I open a business and want to go broke I will obtain a business plan from AAFES.

ID
#1212555 Review #1212555 is a subjective opinion of poster.
Product
Aafes Exchange Cafe Facility
Reason of review
Poor customer service
Preferred solution
Train the supervisors and employees to do their job instead of transferring them to Camp Humphreys. They will not get any better after the transfer.
New Reviewer
Aafes Exchange - Terrible return practice
Aafes Exchange - Terrible return practice
Aafes Exchange - Terrible return practice
. I received a damaged grill. I talked with customer service at the store, called them online, and emailed the pics. I took pics of the damaged box even before opening it because the damage on the box was obviously due to forklifting in the wrong spot. Once i opened...
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3 comments
#1443044

I'm sorry for this frustrating situation. Please send an email to CustomerRelations@aafes.com with your order number and contact information. I will escalate this to our senior leaders for immediate assistance.

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ID
#1205565 Review #1205565 is a subjective opinion of poster.
Cons
  • Customer service
  • Long return time without even a confermation number
  • Wait time for them to come take damage property
Reason of review
Return, Exchange or Cancellation Policy
Loss
$300
Preferred solution
Full refund
To whom it may concern. : I went on Wednesday 28th Feb to the ramstein exchange mall. the one slide door at the entrance on the left side was working so I entered and there was no sign on the second slide door left that was not working or not to use so I ran into it...
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ID
#1201009 Review #1201009 is a subjective opinion of poster.
Location
Ramstein-Miesenbach, Rheinland-Pfalz
Service
Aafes Exchange Customer Care
Reason of review
Poor customer service
Aafes Exchange - Shipping and tracking
I ordered my Sony XBR 75” 940e TV on 1/21/2018. I was told it would arrive before the Super Bowl (2/4/2018). On 1/28/2018 I called asking for a status update and they told me it hadn’t even left the origin yet. I asked about expedited delivery even if I paid more and...
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ID
#1184658 Review #1184658 is a subjective opinion of poster.
Service
Aafes Exchange Shipping Service
Reason of review
Order processing issue

2 months and no furniture

Ordered on black friday and still no furniture. Aafes has punted to their logistics company and they don't answer their phone. Waited for 4 hours for a scheduled appt. No show no communication!! Awful experience. The promo gift card won't ship until six weeks after delivery. Worst shopping experience EVER!! GO ELSEWHERE.
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ID
#1179601 Review #1179601 is a subjective opinion of poster.
Service
Aafes Exchange Shipping Service
Reason of review
Order processing issue
New Reviewer

Incompetent and useless

My daughter ordered a smart tv on jan2 2018 . Was set up for delivery Jan 11. As I write, she has been on hold over an hour with no answers. This is approximately the 4th call we have made between us. It is not worth the hassle. They are very unprofessional and could care less about your order. Now we have been told you can’t cancel order really? Horrible company!
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ID
#1174207 Review #1174207 is a subjective opinion of poster.
Service
Aafes Exchange Shipping Service
Reason of review
Order processing issue
New Reviewer

"Wow" Factor, Excuses and Poor Business Practices

On December 11, 2017 Purchased a $3599.00 75 inch television with damage. Contacted customer support on the date of delivery December 28, 2017 and was advised that the escalations department would contact me within 7-10 business days. Those days are lone gone without any contact from Aafes escalation department. I contacted them around JAN 10 was informed that the order could be seem in escalation but no information could be provided other than to call back on January 15 or 16. Upon calling back, I was then "wowed" with the response that it would take another 10 to fifteen days before the issue would be addressed. TODAY IS JANUARY 18, 2017 AND THIS ISSUE HAS YET TO BE ADDRESSED I have an issue because Military Star has forwarded the bill for this $3599.00 product and is asking for payment on the 10FEB2018. I NEED THIS PRODUCT PICKED UP SO THAT A REFUND CAN BE ISSUED.
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4 comments
#1434151

Issued resolved. Thank you! Will still patronize, mistakes happen sometimes

#1429488

Ordered mine last month and still hasn’t arrived. I hope to God it’s not damaged.

#1420703

Wow is right!!! We’ve been trying since December to get a refund for a TV that was never delivered.

My husband has been on the phone for over an hour 1:20. He is getting the same exact speech he was give nearly 3 weeks ago that it is being sent to escalation and should see a refund in 7-10 business days.

#1420262

Sir / Ma'am ...We are sorry you have not received the service you deserve. Can you please private message us with the details you provided here, your order number, and your contact information?

I will elevate to senior management for review and response. Thank you.

facebook.com/ShopMyExchange

You can also contact us at http://www.aafes.com/customerservice/feedback.aspx if you prefer not to use Facebook.

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ID
#1171787 Review #1171787 is a subjective opinion of poster.
Product
Sony Xbr75X940E Tv
Cons
  • Inability to inform customers of oder and return status
Reason of review
Return, Exchange or Cancellation Policy
Loss
$3599
Preferred solution
Full refund
New Reviewer
Aafes Exchange - Horrible first impression
Aafes Exchange - Horrible first impression
On Dec 24, 2017, I ordered a Samsung 65" TV. This particular item is not available in the store. I was provided an estimated delivery date of Jan 4. I checked the tracking number as the delivery date drew closer and noticed the status changed to indicate the item was...
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3 comments
#1429493

Oh wow, so I’m not the only one. I ordered mine on 1/21 and it hadn’t even been shipped till 1/29.

Still haven’t received it yet. It’s redicous that shipping from VA to CT takes longer than 3weeks

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ID
#1170737 Review #1170737 is a subjective opinion of poster.
Service
Aafes Exchange Shipping Service
Reason of review
Order processing issue
After placing an order on Christmas Day, I have yet to receive my order. I called and chatted numerous times to see when the item would ship. It is now the 16th of January. I have ordered from aafes many times before and this is my first time needing customer service....
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1 comment
#1419716

Can you please email us at theExchange@aafes.com with your contact information and your order number. We will assist you. Thank you.

ID
#1170568 Review #1170568 is a subjective opinion of poster.
Service
Aafes Exchange Shipping Service
Reason of review
Order processing issue
Aafes Exchange - Shaddy claim process
Ordered a Samsung TV for black Friday, when i opened it the item was damaged, called in right away to file a claim and gave them all the information they needed. In return, I asked for a confirmation to this claim or an email to make sure i have proof of a claim. The...
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3 comments
#1442867

I also had the same thing happen. I received a damaged grill.

I talked with customer service at the store, called them online, and emailed the pics. I took pics of the damaged box even before opening it because the damage on the box was obviously due to forklifting in the wrong spot. Once i opened the box (hoping the packaging protected the grill) the damage was obvious. It was the largest dent I’ve ever seen in a grill.

Once i contacted them they told me that i had to wait 4 to 6 weeks for a response and told me i couldn’t take it too the store. I waited over a month then started calling every day for 3 days waiting on hold for 40 minutes every time. The first time the return section had left for the day (10 min after they picked up the phone so they left while i was on hold), the second time they told me to call back because the person i needed went home, the third time was the day i was getting the last piece of furniture i will order from here. On that day i told them that i should be getting a tv stand delivered from them and that they could save, time, money and a trip if they just picked up the grill at the same time.

They arranged it for me and told me to call back in 3 days. When i got home my wife told me that the delivery team would not take the grill and when i opened to box for my tv stand it was damaged as well.

My wife and i have spent a lot of money over in furniture from this website since we just bought our house. We just want our money back for the grill and we are finished with this website.

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Featured
ID
#1166415 Review #1166415 is a subjective opinion of poster.
Product
Samsung Electronics Tv
Cons
  • Poor customer service concerning returning damaged merchandise
Reason of review
Bad claim process! Beware!
Loss
$399
Preferred solution
Full refund
Hello. On Sept. 20, 2017 I purchased a Samsung Galaxy Tab A tablet and purchased an Exchange Protection Plan at the same time. As it turned out, the tablet was faulty and I had to file a claim, send the tablet to the appropriate location for evaluation/settlement. On...
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2 comments
#1417002

facebook.com/ShopMyExchange

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ID
#1165631 Review #1165631 is a subjective opinion of poster.
Location
Albuquerque, New Mexico
Product
Aafes Exchange Exchange Protection Plan
Cons
  • Getting the run around
  • Asurion exchange protection plan
Reason of review
Warranty issue
Loss
$199
Preferred solution
Full refund
I ordered a 55 Samsung in TV on Nov 23rd and still it still has not been given to FedEx for delivery!!! This was supposed to a Christmas present for my son who just made the honor roll! IT HAS BEEN 35 DAYS!!! It’s a shame how AAFES rips off and scams the U.S. Military...
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1 comment
#1417006

Sir / Ma'am ... We are sorry you have not received the service you deserve.

Can you please private message us with your comment and order details, order number, and name and contact information?

I will elevate to senior management right away for review and response. Thank you for your patience.

facebook.com/ShopMyExchange

ID
#1157131 Review #1157131 is a subjective opinion of poster.
Service
Aafes Exchange Shipping Service
Reason of review
Order processing issue
New Reviewer
Aafes Exchange - Received Damaged TV, AAFES Customer Service Sucks
Aafes Exchange - Received Damaged TV, AAFES Customer Service Sucks
Aafes Exchange - Received Damaged TV, AAFES Customer Service Sucks
Aafes Exchange - Received Damaged TV, AAFES Customer Service Sucks
Aafes Exchange - Received Damaged TV, AAFES Customer Service Sucks
Update by user Jan 24, 2018

Problem was resolved, I was contacted by exchange manager Melissa Laskowski who was very helpful. Melissa arranged for pickup of the damaged TV and issued credit for my purchase. Hopefull AAFES will train all of their customer service representatives who answer the...

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10 comments
#1417306

This has been resolved. I was contacted by a customer service manager who arranged for return and issed credit for my purchase.

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Resolved Featured
ID
#1155525 Review #1155525 is a subjective opinion of poster.
Location
Newport News, Virginia
Pros
  • Quick shipping
  • No taxes
Cons
  • Poor customer service concerning returning damaged merchandise
  • Damaged product
Reason of review
Poor customer service
Loss
$399
Preferred solution
Full refund
Dec 20. I ordered a Hatchimal because the site said in stock. 2 days later, it was still processing. I called and was told it was on back order. Cancelled, found another color Hatch that was in stock. I called to make sure it was in stock and was told it was. Same...
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1 comment
#1416992

We are sorry for the frustration during your online shopping. Can you please private message us with your details, order number(s) and contact information.

I can have senior management review and respond. Thank you.

facebook.com/ShopMyExchange

ID
#1154593 Review #1154593 is a subjective opinion of poster.
Reason of review
Order processing issue
My package was shipped through pilot. The item was sent to them on December 16th, they receive my item on the 18th. I had an estimated delivery date of December 22nd by 1700. My item did not arrive which is unacceptable, on top of that I called customer service, and...
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1 comment
#1416994

We are sorry you have not received the service you deserve. Can you please private message us with your details, order number(s) and contact information?

I can have senior management review your situation and respond. Thank you.

facebook.com/ShopMyExchange

ID
#1154206 Review #1154206 is a subjective opinion of poster.