New Reviewer

Fake diamonds??

I purchased a wedding band that wraps around the solitare that my husband bought me about two years ago. A couple of weeks ago while I was drying my solar nails under the UV light at a Salon, I noticed that 2 of the diamonds were shining bright bright blue!!! I was...
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2 comments
#755780

your diamond has Phosphorescence. It is a real diamond and at times it is a good attribute to have as it makes the diamond look whiter. Since it is a wrap I am assuming that the diamonds are not large but a lot of smaller diamonds. I would not worry about this as actually take it as a positive as it helps the color of the diamond. If the diamond was a single, larger diamond and was appraised the appraisal would have listed phosphorescence as a characteristic of the diamond.

Hope this helps and alleviates your concerns:

"Fluorescence is a characteristic that makes some diamonds appear to change color when they are exposed to the ultraviolet light that surrounds us every day in sunlight, and in the light produced by fluorescent bulbs."

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ID
#338063 Review #338063 is a subjective opinion of poster.
Location
West Fork, Arkansas
New Reviewer

Refund for pricing error

On 10 May, 2012 I purchased a Dell computer through AAFES online. A week later I was notified by Dell that my order was cancelled due to a pricing error by AAFES. I fully understand this happens from time to time. I have been working with customer service for 2 days and called them 4 times. To date, I am unable to get an answer on what is being done to correct it or get a refund. I dont think its fair to lock up my credit on my credit card (Visa) while they continue to look into a issue that cant be resolved. Dell terminated the order and will not re-open it. I was able to contact Dell and find out what happened but dont understand why AFFES customer service cant do the same. I am scheduled to go TDY and purchased the computer well in advance to meet my departure. Even if they could sort it out, nobody could tell me when it would possibly ship, making this purchase obsolete, I would appreciate if you could guide me in the right direction to cure this issue. Customer service has already proven they cant handle this problem. All I want is a refund or the computer I purchased. FYI-the computer I purchased ended up not being on the list of mis-priced computers. I dont think this is an unreasonable request. UPDATE: 5 calls later and still no refund or AAFES order cancellation even though Dell has cancelled it. Received Wells Fargo visa statement and now have to pay the cost of a computer I will never receive. I offered to pay the differrence between the pricing error and the new cost of the computer. No can do! Wow... Amazing. Do I dispute the cahrge or hope for a refund. 5 different reps have not been able to issue refund.. This situation should not cause this much pain. Please dont let this fall on deaf ears!
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ID
#319120 Review #319120 is a subjective opinion of poster.
Location
Parker, Colorado
Loss
$636

Tire Warranty

I think AFFES is doing a real good job for our military benefits.I have just experienced a problem with the base service station under Firestone management. I have been buying Michilin tires for over 30 years at Randolph AFB Tx base service station. I purchased a set...
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ID
#316832 Review #316832 is a subjective opinion of poster.
Location
San Antonio, Texas

Indifference to consumer needs...

I twice inquired about obtaining a specific pistol (one time each at McChord and Ft. Lewis). I wanted a Glock 29SF; and neither location could give me a decent guess as to when this could be done; IF, it could be done. NONE of the sales personnel could care less about doing any research. I emailed the alleged distributor and they could tell me no more. After contacting the GLOCK Corporation; they referred me to 2 suppliers in the area. I am now a customer of the Lynwood,WA representative...! Why mess around with the local AAFES???? I contacted AAFES in Lousiana about general information prior to AAFES selling weapons in this area; and they were great enough to give a personal call back AND email within 24 hrs. AAFES (McChord) has a pudgy little spokesman who seems arrogant /socially discriminate and could give a dam if he gets back to one at all! I can get better deals online and don't have to put up with half the inconvienence...! Later...! signed: Paul E. Combs, USAF,RETIRED
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ID
#299405 Review #299405 is a subjective opinion of poster.
Location
Tacoma, Washington
New Reviewer

JBLM General Manager Patrick Mcghee big ***!!

Has anyone else had problems with the JBLM Lewis Mcchord aafes General Manager Patrick Mcghee? This guy is a big *** and I do mean ***!! My family and I tried to confront him about his mass email that was sent out a few weeks ago. while shopping a Ft Lewis and this...
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39 comments
#1029082

Mr. Mcghee continues to conduct discriminatory, unethical and illegal business practices.

Numerous serious complaints elevated to senior MGT and no action taken to date. He told me once he was untouchable. It only appears so. I quit rather than work for him as I wanted no part of his legacy to the military community , and please realize I worked for DOD for over 25 years.

Saw poor managers and great ones.

He was and remains the worst because no one has been able to get AAFES MGT (corporate ) to do anything. I am not sure how long it will take but Karma eventually will get a firm grip on him, but until it does I will always....Patrick always be waiting for justice.

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ID
#289264 Review #289264 is a subjective opinion of poster.
Location
Puyallup, Washington
New Reviewer

AAFES Auction Be Careful on what you bid on!!

I recently bought several items from the Exchange Store Action Site. When I listed the sports memorabilia on E-bay, I received a nasty e-mail from someone in the UK, telling me this was a fraud, not worth $20.00!! It was suppoed to be valued at $1800.00!! I also...
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7 comments
#440195

Yep after 10 years in the army I have seen AAFES rob many soldiers blind without them even knowing what happened. They dont charge tax on merchandise but, they raise the price to over what it would be off post after tax.

Some of the bigger items yes there may be a small discount, but on the stuff we buy the most we pay more at AAFES.

Take a pack of cigarettes for an example: AAFES tax free wants $5.25 for a pack of the brand I smoke. If I drive 1/2 a mile off of Ft. Carson to the 7-eleven the cost for the same pack of smokes with all the taxes is $5.02.

This is the bull that our government contracters get away with every day. I will never shop anywhere on post unless it is absolutely nessicary.

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ID
#272542 Review #272542 is a subjective opinion of poster.
Location
Madisonville, Kentucky
New Reviewer

Business Practises

I was a soldier for twenty long years, 17 of which I spent in Germany. I was there when AAFEES unveiled a new trial program called DPP, and have been with them ever since. When I retired, I had a credit limit of $6,000. I was a good customer. 5 years after I got out, I closed my account as there were no PX facilities within 150 miles of where I lived, and I had not used my ID card in all that time. Recently we moved to Tampa. When I went to restart my account, I was denied, as my credit was not good. What kind of *** is that? I give you my business for 20 years, and the way you say thank you for my loyalty is to deny me? That is pretty *** business practises if you ask me. I wouldn't even consider using AAFEES ever again, as they have turned out to be just as full of lies as the government is.
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4 comments
#543626

I had a military star card and was 90% disabled due to service connected events. When i got out of the military, i had no way of making payments until my disability kicked in.

Military star has been the most malicious company to me. Regular civilian companies at least understood and worked with me, not the case with military star card. ALL my debt is completely paid off and theyre still coming at me saying i have their account in collections. Not the case.

Ive recently hired a law firm to go after their *** and hope i can do as much damage to them as possible. They care nothing about the military, just to take advantage of people in rough times.

#440365

I don't care how AAFEES is broken down into civilian and military financial sides. What I care about is being a capative audience for 17 years to the only available American shopping in Europe called DPP in 1996.

How they decided to invest and spend my money is their problem.

I just don't appreciate building up a credit resource for all those years, just to have it jerked back like my account never existed. You would think AAFEES would be appreciative of guys like me who made the whole program come to life, 20 odd years ago.

#418179

The Military Star receivable is owned by AAFES, not a private company-- unless you're talking about the co-branded card that is also useable at off-base locations; in that case, there are 2 accounts (one receivable owned by Chase bank, and the regular MilStar receivable owned by AAFES).

But yes it IS credit-based.

#387753

As a 20 year vet and having been stationed overseas let me see if I can help explain what happened. The DPP (Deferred Payment Program) was offered only overseas and not associated with the current Military Star Card account of which I am assuming you applied for. The MilStar card is owned by a private company and is credit based.

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ID
#268727 Review #268727 is a subjective opinion of poster.
Location
Tampa, Florida

Taking advantage of Military who risk their lives for us!!!

I also purchased 3 watches from the site. My husband served 16yrs in the USAF and is now serving 6yrs Army Reserves. He was the one that introduced me to the site. I thought I was making a good investment. NOT!!!! What a ripe off. I can't believe taking advantage of our Military. My G.dad was also a WWII vet. This site needs to be shut down. Stop taking advantage of the men & women who are willing to risk their lives for our country; also their families. Your best bet is to just go to the exchange online store and purchase your items from their.
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1 comment
#556267

Its people like you who give customer service reps a hard time. All you do is grunt and complain about AAFES taking advantage of service men and women, but its really you who is doing the harm by running around trying to gain pitty.

You should be worried about your family members who are fighting instead of trying to use them as an excuse to complain.

Grow up! :(

ID
#260357 Review #260357 is a subjective opinion of poster.
Location
Columbia, South Carolina
New Reviewer

Over charge on Gas.

On 1 Sep I went to the Gas on Ft Huachuca and spent 34.07 cents on gas. I used my Armed Forces Bank Visa and was charge 87.07 for gas. I do not have a reciept for this transaction because their have never been any problems in the past. Can you help me get my 53.00 back? At the time of this transaction the clerk in side new they were having difficulty with the gas pumps but did not do anything about it. I went in side to purchase cigarettes when she was giving another customer their over payment back. I did not realize at the time that this was happening to all pumps.
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ID
#259559 Review #259559 is a subjective opinion of poster.
Location
Tucson, Arizona
Loss
$53

AAFES Won't refund return!

In June 2011, I purchased a pair of Double H women's cowboy boots from The Exchange Catalog. The boots did not fit comfortably so I needed to return them. The boots arrived in a box WITHOUT any purchasing information, shipping documents, or return/exchange...
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ID
#258820 Review #258820 is a subjective opinion of poster.
Location
Ashtabula, Ohio
Loss
$152
New Reviewer

Memorabilia/Autographs

I would like to bring to everyone's attention that the autographs that are "certified authentic" on the AAFES auction website are fake/forged. The primary two that AAFES uses is TTA Authentic and Chris Morales. Both of which have a horrible reputation with...
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6 comments
#757227

I bought a Mantle one form these ***. Actually, I'm the *** one for actually thinking AAFES would have authentic items.

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ID
#246969 Review #246969 is a subjective opinion of poster.
Location
Mesa, Arizona
Loss
$182
New Reviewer

AFFES $15K Scott Kay ring, worthless!!!

Hi, Last year my wife and I opened two Exchange credit accounts (which have been paid off in full) for the purpose of buying a Scott Kay diamond ring. We were promised 10% off our entire first purchase, which we did not entirely get, and satisfaction guaranteed. I...
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4 comments
#343323

I'm so glad that you got this resolved. No one should spend $15,000 and end up with a defective product.

You did make a mistake, though, in not understanding the return policy/warranty :( Always know the return/warranty policies before making a purchase, people!

To the idiots who are bashing this guy, grow up, and find a better hobby than internet trolling.

Capt. Fun, your grammar is so bad that I can't even make out half of what you're saying.

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ID
#222418 Review #222418 is a subjective opinion of poster.
Location
Culpeper, Virginia
Loss
$15
New Reviewer

AAFES Monopoly

They mark up products and sell them to service men and women. Taking advantage of the people that sacrifice everything for their country. We don't pay taxes but neither do they. And it really doesn't matter after the items are marked up so bad. About 90% of...
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4 comments
#316657

I bought a Blackberry cellphone on the exchange auction.It seems, when I tried to get it connected with my carrier, it had been LOST or STOLEN, and therefore, could not be utilized by me!.

I would like some advice as to going about getting my money back! :(

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ID
#221813 Review #221813 is a subjective opinion of poster.
Location
Chantilly, Virginia
New Reviewer

Aafes- Pam Taylor and mini manager

I just had to get this off my chest, hopefully someone has had the same ex. as i have and can agree with me. AAFES is one huge JOKE! they hire unprofessional staff not to mention Managment! HA! a fat sloppy lazy assistant manager PAM ugh! one of the most petty, Coniving, Vindictive individuals! she shows favortism to anyone who is not indian hispanic of of african decent! and the Head manager is non existant and non verbal! they look down upon people and refuse to help anyone, worst managers EVER!!! ps pam leaves menstral stains in seats, nasty! she is racist and homophobic. telling vendors to fire *** employees or risk losing there business! AAFES also wants more and more money! charging the vendors over priced amounts to rent! 30+ percent of earnings!they overprice items soldiers need like deoderant and tooth paste leaving them no other option but to buy. THEY DO NOT GIVE MONEY BACK TO MORAL WELFARE! the cashiers inside are almost always rude! and the machines are always down! check and western union....just an all over bad company! bad managment old building, old systems, bad employees, bad pricing! will not purchase online or in store from these monsters!
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9 comments
#839211

Liz is now their problem child. She's harassing the concessionaires and their employees, refuses to fulfill any contractual obligations, and verbally abuses one of them that is well known to be AUTISTIC!!

They refuse to even reprimand the woman for it!!!! If you have even an ounce of decency you will NEVER spend your money at ANY AAFES run location on JBLM, or for that matter any other post on EARTH.

#553719

this is for vivian what you said is

intresting, i too was defrauded on a the

wbl test, a taking scheam where management

took 54 test for me with out my knowledge or consent.

would you please call me at 210-445-**** asap! we might be able to do something about this.

p.s my e-mail is vivafig@***.net

#461978

Just in case, I worked in Fort Huachuca, You can google the managers. Hardlines is always firing employees and there is no training for them(" We have no time for training" is their excuse).

They yell at you in front of customers, and make up excuses to accuse you for whatever reason not even legal.

As an Army spouse, I felt disrespected and AAFES will never see me again as an employee or as a customer. Walmart does a lot better with human resources.

#461973

I worked for AAFES, I was harassed and disrespected since the first day I started working there. There is retaliation and the managers have no clue about what management means. What a bad experience

#297538

Hey guess what, if you're paying 30% of NET SALES (not earnings), then you're still doing better than most people who would pay for a kiosk or booth at any off-base mall. Some malls charge $1000/week or more, regardless of how much you sell, and then you would still have to pay for your own verifone, phone lines, linens, utilities, etc. You apparently aren't experienced in business at all, or you'd know what a deal it is.

And if Pam has anything to do with vendors, then she isn't an assistant manager of anything; she would be either the Services Business Manager (SBM) or the assistant to the SBM.

How about learning something about the business you contract with before you whine about what your CONTRACT states?

#262321

AAFES is the biggest joke ever. The managers that go out of their way to help customers get targeted and abused.

I needed help with a crib I purchased that was defective. Noone would help.

Finally I found a manager willing to swap it out and as she wa helping me her senior manager pulled her to the side and told her that wasn't her area to mind her own business. so much for serving those who serve.

#251873

Get over yourself lady. Your are attacking an individual you dislike and using the name AAFES to associate her.

Companies can only hire people willing to work. Maybe you should apply since you think all the employees are substandard.

MWR receives 2/3 of the money made annually by AAFES so idiots like you can attend free concerts and picnics. Shop some hwere else.

#249240

If you dont know what AAFES stands for than google it, or if you dont know than you probably don't care anyways. Super Target or WalMart...hahahahahaha. Now that is a bad description. I would say an old KMART falling apart or think of those old drug stores that were really depressing. The new ones are rare and they still have the customer service issues and they still rip off the miltary.

Sorry to complain to civilians...I wonder who makes the "real" changes in the military. Who made the repeal in December 2010? A person that never served. And apperently there is no military people visiting the site.

Again, every post cannot describe what AAFES is. Google it and go to their website if you dont know and really care and you can get the idea.

#248999

How about letting civilians know what AAFES stands for before making a complaint about them. Army and Air Force Exchange Services provide services to Army and Air Force personnel such as the PX (Post Exchange), Kind of like a Super Target or WalMart. Why do military personnel always make complaints about the military assuming civilians know all about it.

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ID
#221625 Review #221625 is a subjective opinion of poster.
Location
Overland Park, Kansas
New Reviewer

Please read this before making a bid at AAFES Auctions for watches.

I was bidding on a watch and the bid was $56.00 I had 3 hours left, so I set my max bid to what I thought was $76.00 I received an e-amil that my max bid was $7600.00 I frantically tried to call the customer service to retract the bid...if you look closely at the...
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1 comment
#251881

It sounds like you screwed up not AAFES. leanr how to use a PC or get some glasses.

ID
#217845 Review #217845 is a subjective opinion of poster.
Location
Seoul, Kyonggi-Do
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