Aafes Exchange Reviews

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Taking advantage of Military who risk their lives for us!!!

I also purchased 3 watches from the site. My husband served 16yrs in the USAF and is now serving 6yrs Army Reserves. He was the one that introduced me to the site. I thought I was making a good investment. NOT!!!! What a ripe off. I can't believe taking advantage of our Military. My G.dad was also a WWII vet. This site needs to be shut down. Stop taking advantage of the men & women who are willing to risk their lives for our country; also their families. Your best bet is to just go to the exchange online store and purchase your items from their.
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1 comment
#556267

Its people like you who give customer service reps a hard time. All you do is grunt and complain about AAFES taking advantage of service men and women, but its really you who is doing the harm by running around trying to gain pitty.

You should be worried about your family members who are fighting instead of trying to use them as an excuse to complain.

Grow up! :(

ID
#260357 Review #260357 is a subjective opinion of poster.
Location
Columbia, South Carolina
New Reviewer

Over charge on Gas.

On 1 Sep I went to the Gas on Ft Huachuca and spent 34.07 cents on gas. I used my Armed Forces Bank Visa and was charge 87.07 for gas. I do not have a reciept for this transaction because their have never been any problems in the past. Can you help me get my 53.00 back? At the time of this transaction the clerk in side new they were having difficulty with the gas pumps but did not do anything about it. I went in side to purchase cigarettes when she was giving another customer their over payment back. I did not realize at the time that this was happening to all pumps.
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ID
#259559 Review #259559 is a subjective opinion of poster.
Location
Tucson, Arizona
Loss
$53
In June 2011, I purchased a pair of Double H women's cowboy boots from The Exchange Catalog. The boots did not fit comfortably so I needed to return them. The boots arrived in a box WITHOUT any purchasing information, shipping documents, or return/exchange...
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ID
#258820 Review #258820 is a subjective opinion of poster.
Location
Ashtabula, Ohio
Service
Aafes Exchange Customer Care
Loss
$152
New Reviewer
I would like to bring to everyone's attention that the autographs that are "certified authentic" on the AAFES auction website are fake/forged. The primary two that AAFES uses is TTA Authentic and Chris Morales. Both of which have a horrible reputation with...
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6 comments
#757227

I bought a Mantle one form these ***. Actually, I'm the *** one for actually thinking AAFES would have authentic items.

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ID
#246969 Review #246969 is a subjective opinion of poster.
Location
Mesa, Arizona
Loss
$182
New Reviewer
Hi, Last year my wife and I opened two Exchange credit accounts (which have been paid off in full) for the purpose of buying a Scott Kay diamond ring. We were promised 10% off our entire first purchase, which we did not entirely get, and satisfaction guaranteed. I...
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4 comments
#343323

I'm so glad that you got this resolved. No one should spend $15,000 and end up with a defective product.

You did make a mistake, though, in not understanding the return policy/warranty :( Always know the return/warranty policies before making a purchase, people!

To the idiots who are bashing this guy, grow up, and find a better hobby than internet trolling.

Capt. Fun, your grammar is so bad that I can't even make out half of what you're saying.

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ID
#222418 Review #222418 is a subjective opinion of poster.
Location
Culpeper, Virginia
Loss
$15
New Reviewer
They mark up products and sell them to service men and women. Taking advantage of the people that sacrifice everything for their country. We don't pay taxes but neither do they. And it really doesn't matter after the items are marked up so bad. About 90% of...
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4 comments
#316657

I bought a Blackberry cellphone on the exchange auction.It seems, when I tried to get it connected with my carrier, it had been LOST or STOLEN, and therefore, could not be utilized by me!.

I would like some advice as to going about getting my money back! :(

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ID
#221813 Review #221813 is a subjective opinion of poster.
Location
Chantilly, Virginia
New Reviewer

Aafes- Pam Taylor and mini manager

I just had to get this off my chest, hopefully someone has had the same ex. as i have and can agree with me. AAFES is one huge JOKE! they hire unprofessional staff not to mention Managment! HA! a fat sloppy lazy assistant manager PAM ugh! one of the most petty, Coniving, Vindictive individuals! she shows favortism to anyone who is not indian hispanic of of african decent! and the Head manager is non existant and non verbal! they look down upon people and refuse to help anyone, worst managers EVER!!! ps pam leaves menstral stains in seats, nasty! she is racist and homophobic. telling vendors to fire *** employees or risk losing there business! AAFES also wants more and more money! charging the vendors over priced amounts to rent! 30+ percent of earnings!they overprice items soldiers need like deoderant and tooth paste leaving them no other option but to buy. THEY DO NOT GIVE MONEY BACK TO MORAL WELFARE! the cashiers inside are almost always rude! and the machines are always down! check and western union....just an all over bad company! bad managment old building, old systems, bad employees, bad pricing! will not purchase online or in store from these monsters!
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9 comments
#839211

Liz is now their problem child. She's harassing the concessionaires and their employees, refuses to fulfill any contractual obligations, and verbally abuses one of them that is well known to be AUTISTIC!!

They refuse to even reprimand the woman for it!!!! If you have even an ounce of decency you will NEVER spend your money at ANY AAFES run location on JBLM, or for that matter any other post on EARTH.

#553719

this is for vivian what you said is

intresting, i too was defrauded on a the

wbl test, a taking scheam where management

took 54 test for me with out my knowledge or consent.

would you please call me at 210-445-**** asap! we might be able to do something about this.

p.s my e-mail is vivafig@***.net

#461978

Just in case, I worked in Fort Huachuca, You can google the managers. Hardlines is always firing employees and there is no training for them(" We have no time for training" is their excuse).

They yell at you in front of customers, and make up excuses to accuse you for whatever reason not even legal.

As an Army spouse, I felt disrespected and AAFES will never see me again as an employee or as a customer. Walmart does a lot better with human resources.

#461973

I worked for AAFES, I was harassed and disrespected since the first day I started working there. There is retaliation and the managers have no clue about what management means. What a bad experience

#297538

Hey guess what, if you're paying 30% of NET SALES (not earnings), then you're still doing better than most people who would pay for a kiosk or booth at any off-base mall. Some malls charge $1000/week or more, regardless of how much you sell, and then you would still have to pay for your own verifone, phone lines, linens, utilities, etc. You apparently aren't experienced in business at all, or you'd know what a deal it is.

And if Pam has anything to do with vendors, then she isn't an assistant manager of anything; she would be either the Services Business Manager (SBM) or the assistant to the SBM.

How about learning something about the business you contract with before you whine about what your CONTRACT states?

#262321

AAFES is the biggest joke ever. The managers that go out of their way to help customers get targeted and abused.

I needed help with a crib I purchased that was defective. Noone would help.

Finally I found a manager willing to swap it out and as she wa helping me her senior manager pulled her to the side and told her that wasn't her area to mind her own business. so much for serving those who serve.

#251873

Get over yourself lady. Your are attacking an individual you dislike and using the name AAFES to associate her.

Companies can only hire people willing to work. Maybe you should apply since you think all the employees are substandard.

MWR receives 2/3 of the money made annually by AAFES so idiots like you can attend free concerts and picnics. Shop some hwere else.

#249240

If you dont know what AAFES stands for than google it, or if you dont know than you probably don't care anyways. Super Target or WalMart...hahahahahaha. Now that is a bad description. I would say an old KMART falling apart or think of those old drug stores that were really depressing. The new ones are rare and they still have the customer service issues and they still rip off the miltary.

Sorry to complain to civilians...I wonder who makes the "real" changes in the military. Who made the repeal in December 2010? A person that never served. And apperently there is no military people visiting the site.

Again, every post cannot describe what AAFES is. Google it and go to their website if you dont know and really care and you can get the idea.

#248999

How about letting civilians know what AAFES stands for before making a complaint about them. Army and Air Force Exchange Services provide services to Army and Air Force personnel such as the PX (Post Exchange), Kind of like a Super Target or WalMart. Why do military personnel always make complaints about the military assuming civilians know all about it.

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ID
#221625 Review #221625 is a subjective opinion of poster.
Location
Overland Park, Kansas
New Reviewer
I was bidding on a watch and the bid was $56.00 I had 3 hours left, so I set my max bid to what I thought was $76.00 I received an e-amil that my max bid was $7600.00 I frantically tried to call the customer service to retract the bid...if you look closely at the...
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1 comment
#251881

It sounds like you screwed up not AAFES. leanr how to use a PC or get some glasses.

ID
#217845 Review #217845 is a subjective opinion of poster.
Location
Seoul, Kyonggi-Do
New Reviewer

AAFES auction overstated comparable price in auction

Its what one doesn't know that will hurt you. AAFES should be ashamed to be associated with this auction. I purchased a couple of items which at the time,I thought was a good deal. The jewelry I bought cost me $50 plus shipping and tax, whereas I seen the same thing on Ebay for $15 plus free shipping and no tax. I also bid on a tool. Again, I paid twice as much as the pay now price on Ebay...it was the same item,incl packaging number. Being very disappointed, I almost wrote a letter to the AAFES I.G. asking them to look into this, plus why do they charge us sales tax. They brag, that AAFES does not charge sales tax. I did not write the letter, because I will not spend another cent on them to inform them of this sham..they have attorneys working for them in the I.G. office that should self inspect their operations. Their listing of a "comparable price" is the sham.
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4 comments
#331588

Oh yeah, don't waste your money buying any of their "high end" watches. I bought 5 different watches for gifts, all during different auctions with "compare prices" of between $900-$1500 values.

ALL OF THESE WATCHES ARE $10 MADE IN CHINA FLEA MARKET WATCHES. They put them in the exact same semi fancy box, regardless of brand name, so you know they are coming from one warehouse full of *** watches. Most of the ones I got still had a Made In China sticker on them. Again, they are all $10 flea market watches.

Don't waste your money, they aren't even worth the shipping cost. I can't believe AAFES is involved with this scam.

#328500

I fell for this auction with a couple items before getting wise. AAFES should be embarassed by themselves.

Right now they are selling vacation hotel packages in Panama City Beach Florida and are listing the "Compare At" price at almost double what the actual price is on the resort website. Not a sale price, not a promotion, the regular prices.

I understand their catch all explanation of the "Compare At" price cannot be a quaranteed current representation for how much you may pay for any given item. However, when it is specifically available from the one and only vendor (in this case the resort offered), it is blatant misrepresentation bordering on FRAUD to say that a $1000 hotel stay (again regular price, not sale/offer) is valued at $1995.

I thought I got a decent price on a couple things, but 35 of 36 items that I checked up on were offered everywhere else at about 10-20% of the "compare at" price that AAFES Auction basically lies about.

After my current bids expire, I will never use this site again and I'm considering no using AAFES ever again. F the troops AAFES? *** then.

#279957

Comparative prices are grossly exaggerated, e.g., truck speaker set supposedly valued at $300-- and AAFES wants $20 for shipping to boot. Actual price is $49 including free shipping from several sites.

Same holds true for various collectibles, electronics, tools, household appliances, kitchen items, etc.

In addition, several products offered are actually defective and cheaply made, e.g., a leather briefcase, ironing table, etc-- check out consumer complaints for these items. Caveat emptor applies-- always check other sources for actual price before committing to a bid.

#238311

biggest shame i ever seen anywhere for our px to beinvoled/////////

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ID
#208834 Review #208834 is a subjective opinion of poster.
Location
Killeen, Texas
Loss
$50
New Reviewer
AAFES Exchanges Auctions is not run by AAFES, nor does it have anything to do with AAFES. It's run by a company that "used" to call themselves "Always At Market". The items in AAFES auctions are the same as most of the items carried by ALL of At Market's auctions. ...
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8 comments
#331591

Oh yeah, don't waste your money buying any of their "high end" watches. I bought 5 different watches for gifts, all during different auctions with "compare prices" of between $900-$1500 values.

ALL OF THESE WATCHES ARE $10 MADE IN CHINA FLEA MARKET WATCHES. They put them in the exact same semi fancy box, regardless of brand name, so you know they are coming from one warehouse full of *** watches. Most of the ones I got still had a Made In China sticker on them. Again, they are all $10 flea market watches.

Don't waste your money, they aren't even worth the shipping cost. I can't believe AAFES is involved with this scam.

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ID
#188973 Review #188973 is a subjective opinion of poster.
Location
Junction City, Kansas
Loss
$1250
In response to the AAFES Exchange Auctions complaint I would like to reassure you and other potential customers that Exchange Auctions is not a scam. Exchange Auctions is run by AtAuction a leading provider of auction managed services. AtAuction has partnered with...
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9 comments
#740031

has anyone tried calling the number posted? i tried several times and it doesn't work.

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ID
#188702 Review #188702 is a subjective opinion of poster.
Location
Dallas, Texas
New Reviewer

Guarnteed one full carat. Not true

My husband purchased a "one carat diamond ring" at the local AAFES military store in the jewelry department. It came with a guarantee in writing to be a full carat. My husband died suddenly in December 2009. I wanted to combine his wedding band with my diamond. The Jeweller measured the diamond to find out it was NOT a full carat. I wrote and complained AAFES said send the diamond to them where they would check it out. I said no, I want an outside opinion when the ring was checked it was .95. I asked to be refunded for cost of appraisal they refused. AAFES stated return the diamond in original ring or accept a $25.00 gift certificate. If you buy a diamond from AAFES be careful very careful. How could I return the diamond given to me by my late husband. They were counting on that one..Management is not in touch with the consumer. We are military families who are being preyed on by a agency that falls under the heading of AAFES.
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ID
#183834 Review #183834 is a subjective opinion of poster.
Location
Fairfield, California
I got "hooked" on the AAFES Exchange Auctions for a couple of days and bid on a couple of things. One of them was supposedly a luxury watch. Unfortunately, I didn't think about going through reviews on these auctioned "luxury" watches until after I won the bid. Beware...
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59 comments
#1710088

I'm typing this inquiry in 2019 and wonder if there are any changes to the credibility of the auction site. I've purchased authenticated autographed sports paraphernalia from this site back in 2015 and hope it's credible (2-3 years after being highlighted as "faked").

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ID
#158649 Review #158649 is a subjective opinion of poster.
Location
Conroe, Texas
Loss
$44
New Reviewer
This woman if you can call her a woman cant even look at you in the eyes...she has to look at the floor due to her lack of self esteem. She has no personal skills, and I saw from a far she doesnt treat her workers well. We dont need this type of woman as a manager in...
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6 comments
#370104

Promoting from within

By Aaron Green, 11/19/2007

Although I'm a staffing firm owner who profits when our clients hire new employees from my firm, I feel compelled to say that many times businesses are better off if they promote from within.

Here's why. Often internal or current employees can make the best available candidates because they are already familiar with your company and successful within your culture. The most common reason I hear for not promoting a current high-performing employee is that the employee does not have enough of the right experience and/or has a certain flaw or two. That leaves hiring managers with two choices:

1) Hire a proven quality employee who fits into your company culture but who has a couple of known flaws or gaps in his or her experience; or

2) Hire an unproven employee who interviews well but who may have a couple of flaws that you don't yet know about.

I am surprised at how often hiring managers choose the latter. Not always, but in my experience more often than not, hiring managers would be better off investing time in closing the gaps in experience of the existing employees as they promote these people.

The baseball world offers a great example of the differences between investing in young talent versus bringing in "hired guns." Consider the Red Sox' development of Jonathan Papelbon and Jacoby Ellsbury, for example, versus the acquisitions of Eric Gagne and Matt Clement. Most would agree that the first pair of players, groomed by the team's minor league system, has had far more success in the organization than the two brought in from the outside. Some franchises, like the Red Sox, realize it's smarter to channel their payroll toward developing younger players and prospects instead of overpaying veterans for splashy, "quick fix" signings.

Benefits of promoting from within

In the business world, promoting from within can provide benefits in several areas:

Recruiting - Being known as an employer who offers opportunities for career advancement is attractive to prospective hires. Interviewees are impressed when they meet employees who've steadily moved up the ranks.

Retention - When new employees see that opportunities exist for them and that there's a track record of hiring from within, they tend to stay longer with your company.

Cost savings - The cost of recruiting, interviewing, and onboarding new employees can outweigh the cost of training current employees for certain new skills. It can take internal candidates much less time to become effective in a new position because they are already familiar with the company culture and its goals.

Flexibility - Newly promoted staff can assist with training their replacements. They are available for questions and can occasionally fill in at their old position if needed in emergencies.

Culture fit - Existing employees fit in with the company culture (or else I assume you would not be promoting them). Conversely, despite the most probing interview questions, you're never positive about whether a new hire will be a good culture fit or not.

Making it part of your hiring strategy

To incorporate promoting from within as a part of your company's hiring strategy, consider taking the following steps:

Encourage a promoting-from-within culture - Promoting from within can take on a momentum of its own. Employees who've moved up the ranks are more likely to want to promote other internal candidates and this approach becomes part of your company culture. Empower employees who have been promoted to talk about "where they came from" and to encourage new employees to aspire to be promoted.

Build a process to make promoting from within successful - Offer opportunities for training and development and mentor relationships. Make sure you regularly discuss performance and career goals and offer compensation that matches these goals.

Educate managers on the benefits of promoting from within - Hiring managers may have the burden of helping the newly promoted employee learn new skills, or perhaps they will need to retain certain aspects of the job while the newly promoted employee comes up to speed. Accordingly, it pays to have managers bought into the hiring approach.

Proactively identify prospects for promotion - Look at job performance as well as ambition, teamwork, and motivational skills.

Consider internal candidates first - Start your job searches by considering internal candidates first, before you look outside your organization.

Take a chance - Offering a promotion to a quality employee who may not have all of the right experience but who has proven him/herself in their current job is often a chance worth taking.

While promoting from within isn't the answer 100 percent of the time, it tends to be underutilized as an effective solution for candidate shortages. Giving current employees more opportunities for advancement can be a win-win situation for everyone.

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ID
#144578 Review #144578 is a subjective opinion of poster.
Location
Allegan, Michigan
Loss
$100
New Reviewer
This is in reference to a Military Star /AAFES card. I took out a second mortgage to pay this card off. A check was mailed to them and I thought the account was closed. A few years ago I received a bill for 2,300.00 dollars. I disputed this bill and Affes stated that...
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1 comment
#1307511

Wish to have my best

ID
#130061 Review #130061 is a subjective opinion of poster.
Location
Jacksonville, Florida
Loss
$4