Aafes Exchange
Reviews and Complaints

My husband & I walked up to the Starbucks in the hospital on Thursday March 14 around noon to find no one behind the counter. After about 5 mins of standing there a woman walked out from the back room & yelled at us "What do you want" in an harsh tone, not even looking at us. My husband also noted that the woman who took our orders breath smelled of alcohol. I did not smell it but my husband is AD Army & would not say such a thing if it weren't true. I asked him again if he was sure & he was firm that she smelled of alcohol. After we ordered, we sat down & I waited for my drink. The guy that ordered after us got a nice "Hi, what can I get for you?" in a much warmer tone. Several orders were taken after that & I still hadn't gotten my drink, so I got up to just get a refund seeing as their rude behavior had turned us off at this point. The woman went to the back room again to get her supervisor because she said she couldn't put the money back on our debit card & that we had to have cash back. That was fine with me, but when the supervisor came out she was clearly pissed & did not say a word to me. She was huffing as she opened the register & handed me my cash back. I said "thank you" and she turned around and briskly walked back into the back room without ever saying a word to me. She was EXTREMELY rude. I also remember that when I was given my refund, the order not only never came, it was also wrong, but that didn't matter to me as I just wanted to get out of there. As we were leaving I overheard that same supervisor talking about us saying "that lady" & nodding toward me & her body language indicated that she was very pissed. I have never been served as badly as I was this day & I do believe that this was a race issue. The 2 women who worked at this Starbucks were African American. My husband & I are white. The man behind us who got the kind welcoming was also African American. I cannot think of why else we were treated so badly seeing as I did nothing but order & after 15 mins of waiting I only asked back for my money. Where I'm from (CA) race is not an issue. I grew up in a melting pot & had friends of all races so this behavior was a slap to the face. I think GA is a little stuck in the old times, but I would never treat a customer the way we were treated that day. I cannot fathom as to how that supervisor is still employed. Whoever is reading this, may also want to investigate this shift for alcohol in the back room as my husband stated he smelled.

I purchase a arizona green tea which is marked on the can .99cent but OMC AAFES charged me 1.05cent for the product I would like to know why I was charged the extra .06cent I talked to the store manger and the store manger said that they had to charge the same price the state charges so I would like to know how the store manger arrived at the extra charge for the can of arizona green tea if you charge 1.05 then the can should not be marked .99cents so which is misleading to AAfes customer. thank you

I bought a pair of 14k diamond earings priced for $250 and they were very minuscule even for a baby and the "diamond" was looking worse than a cheap CZ and when I wanted to post a review saying the above so I can alert other people not to waste their money, they rejected my post saying that it does not comply with they rules. I did not use bad words and nothing that was disrespectful. Just told the truth, but that was the problem. If I would have lied and say the earing were gorgeous, I'm sure they would have posted my review/

There is a price list sign up at the Barber/Beauty Shop for hair cuts and coloring and highlights. At checkout the manager charged me $50 more then the sign states. When I asked about the pricing she told me it was because the charge for highlights was just a starting price. Now, I know that happens at other beauty shops which is why the sign states and up or depending on how many colors or foils are used. She told me that I have long hair, and hello, they are highlights which are only used at the top of your head so it doesn't matter how long your hair might be. Also, she told me a toner was used and I never was asked if I wanted to pay extra for toner to be used. I could go to a salon and be offered coffee or tea and snacks if I wanted to pay that price. The point of an AAFES barber shop and beauty salon is that it is to be affordable for military.

its what don't happen,they do not followup on orders,this can go on forever,cant get any satisfaction. This has been going on since 1998 and getting worse.... Cancelled orders are shipped anyway always after the holidays. they will not refund money to bank but require you to have a bank account for payment. When items are out of stock they do not take it offline,they do process order and a month or so later send you a cancellation notice. Then its a 72 hour waiting period each way when you try to communicate with them!! The fighting men and women of this country deserve better and the fat cats need to be removed and sent packing.. Then hire some Vets to run the show..

I ordered the 15" MBP w/Retina display, Intel Core i7, 2.6GHz, 512GB from AAFES (Army Air Force Exchange Service) on 26 October and was given an estimated ship date of 2 November. I also ordered an external drive and Apple Care. The first issue was that the external drive I ordered was no longer available from Apple and I never received any word from AAFES until I contacted them when the "estimated" ship date had come and gone. Then, after extensive email traffic to and from service reps with AAFES, I finally was informed that the MBP was backordered until 26 November. Long story short, after the "estimated" ship date has changed three times, I am now being told that the MBP is backordered until 3 December. I am a deployed US Soldier in Afghanistan and in addition to the inconvenience of not having a working computer to commuicate back home and the fact that the shipment of anything with lithium batteries has been banned, I have had to do business with AAFES knowing that they are notorious for horrendous customer service, but they are the only company that can get me a computer that is close to what I want here to an APO address. To date, AAFES has had my 2700+ dollars for over a month and I can get no clear answer to when I will receive my MBP or if the backorder date will continue to move further into December. It completely enrages me that a company, AAFES, has a policy to charge a customer for a product before they actually ship said product, then can give no definitive answers or to why an item is backordered from a "vendor" or when an item will ship. If I could order an item that uses litium batteries from any other company and get it shipped to an APO address, I never would have used AAFES to begin with. And they have the nerve to state in their motto "Serving the best customers in the world" when they do not serve and their custome service is appalling.

I am Maj Maria de L. Lebron, TDY/LEAVE in Turkey. After almost 3 years without been able to be with my husband, working for the AF. I went to Incirlik AB just to been humiliated by Mr. Ken Chorpenning and his staff (name unknown but Indian looking). After going ou to the BX for a week and happily talking with everybody that still remember me from before (2006). This 2 individuals stopped me while asking me for my TDY papers. I stated that I do not carry them and I do not have to. I was humiliated and I expect a writting appology from this poor customer service Store Manager. Think about this, you go to a base that for you is the only safe area in the entire country and a civilian told me that I am not welcome there without my TDY papers. People, I love the AF and I live AAFES but this type of Manager should be more cooperative with Officers from the AF. CONTACT ME AT- lebron.mria@***.com and maria.lebron@***.af.mil. Phone # in US- 210-219-****. Address- 15338 Nesting Way, San Antonio, TX 78253

On 6 November I went into the AAFES facility located at Misawa Air Base Japan. I wished to utilize Western Union service provided from their facility. A sign posted states that up to a certain amount of cash an I.D. isn't required however when attempting to use their service I was denied. I questioned it and they stated a military ID is required for all services provided by AAFES which isn't true. Actual purchases made from exchange facilities require military ID. All contracted service under AAFES are available to personnel that have appropriate access to the base.

( ? ) did any aafes army & airforce exchange service manager take any wbl test web based learning test for you with or without your concent . if so please call me at (210-445-****) i worked at a store where they ran a test cheating scam. when i questioned my manager about about it , i was harassed by her, then i went and reported it to hr human resources. the manager wrote me up for it , went back to hr who lied and covered it up and then with the manager, fired me for . let me know if this happened to you.

I am quitting working for AAFES at McChord. I am tired of the store manager Bill Shoffner sexual advance. He had me in his office with the door close. I thought he wanted to talk to me about increasing my hours. What he did was say how pretty I was and he would give me more hours if I would go out to dinner and we can go to a hotel after. I told him that I was not that kind of girl and left his office in discussed!!! What a weird *** and very sick little man!!!!!! He needs help!!!!