Aafes Exchange
Reviews and Complaints
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Verified Reviewer | Oklahoma City, OklahomaHides bad reviews
So purchased a lovely 2600$ bridal ring set from the lovely aafes and they faded after a week of wear. AAFES tried to make it right buy sending them back to manufacture and having them re rhodium-ed which the turn around was great.
However went to the site to see if my previous review was posted on the quality of the rings and they removed my negative review. Tried posting another review and they have locked me from posting reviews.
The rings after one week of wear have now returned to the ugly state bellow.
Picture taken one week after wear.
AAFES HIDES CONSUMER REVIEWS ON PRODUCTS.
Bad customer services
Aafess Poor Financial Management
AAFES also sent it to collection agency of which I dealt with. Looking into way of getting Congress to pull the government powers they used against retire dependent. Wal-Mart, Target or any other department store do not have those contacts, and frankly they have better...
11/26/2011 Initial draft payment of (+) $574.00;
11/28/2011 Additional draft payment of (+) $574.00;
11/28/2011 Credit draft payment of (-) $574.00;
11/30/2011 Additional draft payment of (+) $574.00;
11/30/2011 Credit draft payment of (-) $574.00;
12/08/2012 Additional draft payment of (+) $574.00;
12/08/2012 Credit draft payment of (-) $574.00;
01/05/2012 Credit draft payment of (-) $574.00 last activity I can find;.
So due to your poor financial booking my wife owes the amount $574.00. It will be paid through collections@***.com this weekend. I added KVVX NEWS because they did an article on wife as well as Killeen and Temple News, writing articles. She is the Scott & White Kidney Spokesperson and has been on Kidney dialysis since 1994. She has had 3 Heart Attacks and is not supposed to stress, due to her blood pressure. She has an excellent credit rating and for your organization to send threating letters, not will to address the issue is sad. It was your poor book keeping which cause this mess. This should make the news, the public needs to be made aware and fight for they rights. I am retired soldier who has served 23 years, how many of our nation soldiers have you taken advantage of? I will also post to Facebook! Thanks for support in providing requested information which was not received.
So IRS recouped 593.12 Apr 11, 2013
AAFES THE MAFIA
Ms. Norton/GCB.....If I ran an operation as well as you have I would have fired the bunch of you. Stress and hardship to parents of soldiers, buying a Washer/Dryer as a wedding gift is not the way to do business. Sending threaten letters on how you are going to use the Treasury Offset Program to conduct Administrative Wage Garnishment (AWG) collect payments clearly after sloppy booking keeping by your employee, should alloy for a liable suit. After going through 2 years of back records and spending my man-hours of my time in which you organization will not pay found the following from my American Express billing:
11/26/2011 Initial draft payment of (+) $574.00;
11/28/2011 Additional draft payment of (+) $574.00;
11/28/2011 Credit draft payment of (-) $574.00;
11/30/2011 Additional draft payment of (+) $574.00;
11/30/2011 Credit draft payment of (-) $574.00;
12/08/2012 Additional draft payment of (+) $574.00;
12/08/2012 Credit draft payment of (-) $574.00;
01/05/2012 Credit draft payment of (-) $574.00 last activity I can find;.
So due to your poor financial booking my wife owes the amount $574.00. It will be paid through collections@***.com this weekend. I added KVVX NEWS because they did an article on wife as well as Killeen and Temple News, writing articles. She is the Scott & White Kidney Spokesperson and has been on Kidney dialysis since 1994. She has had 3 Heart Attacks and is not supposed to stress, due to her blood pressure. She has an excellent credit rating and for your organization to send threating letters, not will to address the issue is sad. It was your poor book keeping which cause this mess. This should make the news, the public needs to be made aware and fight for they rights. I am retired soldier who has served 23 years, how many of our nation soldiers have you taken advantage of? I will also post to Facebook! Thanks for support in providing requested information which was not received. Where do I pay online… I want an immediate receipt of payment.. Mailing it in and trusting that I will get credit or a receipt will not work as by the past experience of payment and credits means absolutely nothing, Your last letter on shows collections@***.com...nowhere to pay on this site, and mailing. I desire to pay you right now… please send online link.
Upset about product quality and customer service
After contacting AAFES headquarters via e-mail, they told me to bring in the necklace so they can send it to the manufacturer for repairs, after about one week i received another phone call to let me know that the manufacturer was unable to fix or replace it and suggested that if i buy a new piece of jewelry for 50% more then the price the necklace was they would refund me the money for the necklace towards a new purchase, yeah right....i just picked it up and took it to our local jewelry store and had them put a new much better quality chain on it for less money then it would have cost me to buy another item at the AAFES store and they also credited me the value of the old necklace towards the new one, from now on we will stay in town and buy, I am done with AAFES.
No response in two months and thru 3 Managers.
I called Dallas 2 months ago to customer service about backpacking single burner liquid gas stoves. Propane bottles are too heavy to backpack into the wilderness . I asked if we could get these. Stocked in the BX as well, as fluorocarbon fishing line, and the Jamacan Rum Appleton Estate that they Used to carry to get these items in stock. ......NO RESPONSE ...a month and a half ago I wrote a customer Comment and put it in the box at McChord...NO RESPONSE....I went into the back office a month ago spoke to the young lady behind the desk, explained. It all to her. She stated the manager was on vacation until Tuesday, I gave her my name and ph. Number for the manager to call me......NO RESPONSE...... I called a week ago spoke to a manager on the phone explained it all to her, she said she would have the man in charge of outdoor equipment call me....NO RESPONSE... . Today 4/3/13 I went into the back office. And spoke to yet another manager and she said she would have the person in outdoor Gear speak with me...NO RESPONSE. After waiting in outdoor Equipment for over half an hour.
What does it take to get some customer service FROM CUSTOMER SERVICE ???
It is time Tom Shull clear out management as they have had 3 managers in the last 6 months. They should be stocking what the customers ask for NOT. What they "think should be stocked". McGhee. Should be the first to go. Better still have Tom Shull. Go to the different bases as "undercover boss".
Amamnda Is A Poor Manager
Poor customer service
Starbucks manager in Martin Army Community Hospital, Ft Benning GA VERY rude!
Starbucks in Martin Army Ft Benn servers
False advertisement
Thanksgiving Humiliation
Keep Getting Charged for Canceled Order
I filed a dispute with my bank to put a hold on the payment. Then called customer service on Monday (10 December).
The lady I spoke to said that the order couldn't be stopped because it was already ready for shipment. She said she saw the email where I was told the...
I contacted customer service to find out what was going on. This was a gift I was hoping to give my husband for his birthday. I received an email saying it was a billing error. Ok, fine.
Ten days later nothing had changed with my order status so I went on-line and emailed again about my order. This time I received an email saying my order was canceled on 05 Nov. I replied asking why it was canceled, why I wasn't notified and why the order status still said order was received by warehouse (or something like that). I never received a reply.
So I ordered the same product somewhere else for $159. On 26 Nov there was a $139 charge to my account from AAFES. I emailed the second rep and asked why, if my order was canceled, was I being charged (23 days after the original order date) and why I never got a reply back after my original questions about the cancellations. I also went on-line and submitted a cancellation through there.
I did not get a reply or conformation back but my account showed a refund on 27 Nov. Now on 08 Dec there is another charge!! I sent a few emails to both the first rep and the second rep and I went back on line to cancel it. I also called the customer service number and explained the situation.
He just said he'd cancel it and since it was a Saturday I wouldn't receive anything until Monday. He didn't have any answers for my questions. I told him if I didn't see a cancellation email by Monday I was calling again.
He hung up on me. I'll update this as soon as I see (or don't see) an email.
Breach of contract
Fort Drum Exchange
Independent Contractor
10/3/12 Grievance Complaint
Enclosed I have documented the various areas where my contract was breached and unfairly terminated due to the brash and hostile decision making initiated by the acting supervisor who I know as "Della."
Nowhere in my contract does it state that I agreed to be subjected to the humiliation, bullying tactics, abuse, harassment, and interrogation initiated by "Della." I was told by Mark Shepard that the reason given for my termination was due to an audit, when there was no legal audit that took place. What actually took place was a secret investigation which included an investigator violating my personal belongings in an attempt to criminalize and embarrass me. Without any notice my family member/employee arrived to work and was met by police officers that actually interrogated him, giving him the message that I was banned and would be arrested for trespassing if I were to return. He was thrown out and forced to pack and leave with no preparation, which is a direct breach of the contract that I signed. At the time, it was pouring down raining which left some my merchandise damaged as a result. The contract states that either party may terminate the contract in the event that the contract has been breached and notice must be given in writing with 24 hours notice (Article 1, general provisions -section 8). This kind of treatment is illegal and WILL NOT be tolerated by myself and should not be tolerated by you. I intend on exhausting every possible channel until this matter is properly addressed and investigated. From the onset of these events, I only asked to be treated fairly and to not be allowed to be bullied and intimidated by "Della." Instead, thus far I was provided with no assistance from her superiors. I have alerted the Garrison Commander, the Inspector General's office, General Manager JW Merriman and General Manager Kenneth Lamtiaco. My next step is to seek further legal counsel. My business reputation has been completely damaged as a result of the lack of professional response toward this matter and any opportunity to expand my business with the exchange has been unfairly eliminated. I do not intend to rest until I have been treated fairly and with the decency that I deserve. I do not feel that anything that I am requesting is out of the ordinary. My request for due process and fair treatment should be treated honorably. At this point, "Della's" behavior should also be properly reprimanded and corrected, in order to see to it that no one else is ever subjected to this level of abuse again. I deserve to have my position reinstated, as all of this was claimed to have been caused by a $41.00 error in my paperwork, which was a simple issue that could have been addressed professionally. I was accused of stealing, as if I would risk my business reputation and subject myself to this type of disrespect over such a minor figure. It is possible that my paperwork may have been in error of the sum of $41.00, but to be accused of stealing and treated like a criminal is stretching the issue in a way that was totally unnecessary. When it was brought to my attention, I paid the money accordingly. The so called audit that took place was instigated without my knowledge or permission and was discovered as a result of someone picking through my personal belongings that I left behind when I was not working. I would have been eager to volunteer such information, as I have always acted under the impression that I have nothing to hide as a legit and righteous business man, my premise of doing business is founded upon the health and well being of my customers. Article 1 section 12, examination of records, states that this clause applies if the amount of the contract exceeds $10,000. This does not include secretly investigating me without sufficient cause. Any errors in my paperwork were just that, as a result of not being properly instructed by "Della" on how to file the paperwork accurately. Nonetheless, I have done my best to see to it that the necessary and accurate totals of my sales were reported to the best of my ability with the highest level of respect and integrity. According to the contract I should have been given the opportunity to fully correct this error and I was not subject to experiencing this illusion of an audit that serves as the claim toward my termination.
In conclusion Article 1 section 17 states that I agree to accept the exclusive jurisdiction of an appropriate US federal administration body of court. I am aware of this fact and I intend to act accordingly.
Ongoin sorry service,no will return email,generally arrogant
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Don't buy a *** low tier ring set then next time. Jewelry cost money buddy.
You didn't spend enough. Sorry lol.
You would be suprised to know they replaced the rings and now 2 years later all is well. And for the record your an ***. And my post was about AAFES removing neagtive comments not the price paid for the rings.