Aafes Exchange Reviews

Show reviews that mention
customer service customer service aafes order exchange item store items manager
Filter review
New Reviewer
Update by user Jan 21, 2013

UPDATE: I did finally get the SS Galaxy Tablet after 45-days after ordering! It was originally scheduled to arrive Monday Dec 7th BUT Fedex changed the date to Wednesday the 9th. No signature required, I was out of the building and when I returned, my $189 tablet was...

View full review
View full review
1 comment
#590032

I ordered a Samsung Galaxy tablet as a Christmas present. After hearing nothing for about a month I emailed using the online order enquiry.

My email asking about my order was ignored. No one ever answered back. I cancelled the order as it was hopeless trying to get anyone to tell me about my order. Thankfully I got them to answer the phone after selecting the option for placing an order.

Your online service sucks. In future I will not be ordering from you.

I will spend my money at Amazon, ebay, Best Buy or anywhere else that actually ships customer orders in a timely fashion. You are causing AAFES to lose business and whomever is in charge of online ordering should be fired.

ID
#369401 Review #369401 is a subjective opinion of poster.
Location
San Francisco, California
Loss
$189
New Reviewer
Update by user Jan 09, 2013

I filed a dispute with my bank to put a hold on the payment. Then called customer service on Monday (10 December).

The lady I spoke to said that the order couldn't be stopped because it was already ready for shipment. She said she saw the email where I was told the...

View full review
View full review
2 comments
#596771

Unfortunately I recently found the Exchange Auctions and purchased multiple "luxury" watches, jewelry, and a few coins from Exchange Auctions. Every single thing was junk and I mean junk!

The jewelry was so bad my wife said she would be embarrassed to actually wear it. Some of it was broken when it arrived. The watches, 3 of them, were some of the worst examples of a watch you've ever seen. They don't keep time well, some of the buttons to control the under dials don't work at all, and most of all they just feel cheap.

The coins I purchased were not at all in the condition as they were shown online. Most look like they were picked up in a parking lot. There were a few times my winning bid was flat out cancelled and I received BS emails explaining why it had happened, only to see the same item up sometimes within 48 hours. Please beware of these auctions.

The Exchange Auction site is a joke! At Auction is the contracted company that runs this site as well as their own, I have found out. People look at what they are selling in every category they have. Its all JUNK!

ALL OF IT! Literally every page is knock off Chinese ***! These people are the bottom of the barrel and are happily ripping off service members.

Every single person would be good to steer as far clear from this company as possible, that is unless you like your hard earned dollars taken in exchange for junk and sometimes just flat out taken! I wish I had found this site before I bid on any of their junk!

View more comments
ID
#365815 Review #365815 is a subjective opinion of poster.
Location
Washington, District Of Columbia
Loss
$139
New Reviewer

AAFES has ruined my Holidays

I ordered the 15" MBP w/Retina display, Intel Core i7, 2.6GHz, 512GB from AAFES (Army Air Force Exchange Service) on 26 October and was given an estimated ship date of 2 November. I also ordered an external drive and Apple Care. The first issue was that the external drive I ordered was no longer available from Apple and I never received any word from AAFES until I contacted them when the "estimated" ship date had come and gone. Then, after extensive email traffic to and from service reps with AAFES, I finally was informed that the MBP was backordered until 26 November. Long story short, after the "estimated" ship date has changed three times, I am now being told that the MBP is backordered until 3 December. I am a deployed US Soldier in Afghanistan and in addition to the inconvenience of not having a working computer to commuicate back home and the fact that the shipment of anything with lithium batteries has been banned, I have had to do business with AAFES knowing that they are notorious for horrendous customer service, but they are the only company that can get me a computer that is close to what I want here to an APO address. To date, AAFES has had my 2700+ dollars for over a month and I can get no clear answer to when I will receive my MBP or if the backorder date will continue to move further into December. It completely enrages me that a company, AAFES, has a policy to charge a customer for a product before they actually ship said product, then can give no definitive answers or to why an item is backordered from a "vendor" or when an item will ship. If I could order an item that uses litium batteries from any other company and get it shipped to an APO address, I never would have used AAFES to begin with. And they have the nerve to state in their motto "Serving the best customers in the world" when they do not serve and their custome service is appalling.
View full review
1 comment
#576047

You can get lithium batteries now, they just changed the law. Quit *** also.

ID
#363595 Review #363595 is a subjective opinion of poster.
Location
Columbus, Ohio
Loss
$2700

Thanksgiving Humiliation

I am Maj Maria de L. Lebron, TDY/LEAVE in Turkey. After almost 3 years without been able to be with my husband, working for the AF. I went to Incirlik AB just to been humiliated by Mr. Ken Chorpenning and his staff (name unknown but Indian looking). After going ou to the BX for a week and happily talking with everybody that still remember me from before (2006). This 2 individuals stopped me while asking me for my TDY papers. I stated that I do not carry them and I do not have to. I was humiliated and I expect a writting appology from this poor customer service Store Manager. Think about this, you go to a base that for you is the only safe area in the entire country and a civilian told me that I am not welcome there without my TDY papers. People, I love the AF and I live AAFES but this type of Manager should be more cooperative with Officers from the AF. CONTACT ME AT- lebron.mria@***.com and maria.lebron@***.af.mil. Phone # in US- 210-219-****. Address- 15338 Nesting Way, San Antonio, TX 78253
View full review
3 comments
#741112

Calling BS on this review! Considering all of the spelling and grammatical errors, there's no way in *** that this was written by an AF officer. It's a funny post written by WANNABE Major Lebron.

#682614

"Enlisted Grunt", you do not represent the enlisted force in any way, shape or form. I believe the Major's intent was that the manager should have handled the situation much more courteously.

If I had said "as a SNCO in the AF", would you have had the same response? Customer service is important, and in my experience, even more so OCONUS or austere environments.

If TDY documentation is required while visiting that particular AAFES location, then yes, I can see a staff member informing the customer of the policy, but not in a rude manner. Regardless of rank.

#626515

Should be more cooperative with officers from the Airforce? What makes you think that a commission grants you special treatment.

Do you honestly believe that if you had been an E-1 the behavior would have been justified?

Go and get your TDY orders. Maybe if you had a better grasp on the english language there would be less question as to your legitimacy in the BX.

View more comments (2)
ID
#361836 Review #361836 is a subjective opinion of poster.
Location
Ankara, Ankara
New Reviewer

Denied service but advertises otherwise

On 6 November I went into the AAFES facility located at Misawa Air Base Japan. I wished to utilize Western Union service provided from their facility. A sign posted states that up to a certain amount of cash an I.D. isn't required however when attempting to use their service I was denied. I questioned it and they stated a military ID is required for all services provided by AAFES which isn't true. Actual purchases made from exchange facilities require military ID. All contracted service under AAFES are available to personnel that have appropriate access to the base.
View full review
ID
#357211 Review #357211 is a subjective opinion of poster.
Location
Tokyo, Tokyo
New Reviewer
Fort Drum Exchange Independent Contractor 10/3/12 Grievance Complaint Enclosed I have documented the various areas where my contract was breached and unfairly terminated due to the brash and hostile decision making initiated by the acting supervisor who I know as...
View full review
View full review
ID
#350978 Review #350978 is a subjective opinion of poster.
Location
Syracuse, New York
New Reviewer

Aafes dishonesty

( ? ) did any aafes army & airforce exchange service manager take any wbl test web based learning test for you with or without your concent . if so please call me at (210-445-****) i worked at a store where they ran a test cheating scam. when i questioned my manager about about it , i was harassed by her, then i went and reported it to hr human resources. the manager wrote me up for it , went back to hr who lied and covered it up and then with the manager, fired me for . let me know if this happened to you.
View full review
ID
#346121 Review #346121 is a subjective opinion of poster.
Location
San Antonio, Texas
Loss
$25000
New Reviewer

Sick Little McChord Store Manager

I am quitting working for AAFES at McChord. I am tired of the store manager Bill Shoffner sexual advance. He had me in his office with the door close. I thought he wanted to talk to me about increasing my hours. What he did was say how pretty I was and he would give me more hours if I would go out to dinner and we can go to a hotel after. I told him that I was not that kind of girl and left his office in discussed!!! What a weird *** and very sick little man!!!!!! He needs help!!!!
View full review
1 comment
#543589

:sigh

THE LADY IS RIGHT dont quit, file complaint in writing with date on letter,

keep original copy,then file a lawsuit!

ID
#344386 Review #344386 is a subjective opinion of poster.
Location
Spanaway, Washington

No trust in the EXCHANGE and their management

Once upon a time, let's say it was Friday the 24th of August 2012 and a round of AAFES employees working at Region in Mainz-Kastel, Germany and some of their family members (incl. children) got together to say their goodbye to a fellow co-worker. After a few hours of celebration went by, a supervisor (drunk as a skunk) got up screaming across the whole room so everybody could hear it (none AAFES employees, locals and Army families incl.) "Let's go Mother F......rs" (you fill in the rest of the missing letters). The whole room turned silent, and understandable, we all were embarrassed. What makes matters worse, to this day nobody said a word to him about his behavior, not the SVP nor the VP or his Director of Engineering. This is the "EXCHANGE" and what it stands for, it's not what you know, but who you shake hands with.
View full review
2 comments
#553727

did you know of anyone at aafes. who had their wbl test taken for them by management ? if so call me at 210-445-****

#535450

You seem to be overly "offended." Never heard language like that? Forget it. You should have heard my DI in Marine basic back in the late 60s.

View more comments (1)
ID
#342158 Review #342158 is a subjective opinion of poster.
Location
Arlington, Texas
New Reviewer
I purchased a wedding band that wraps around the solitare that my husband bought me about two years ago. A couple of weeks ago while I was drying my solar nails under the UV light at a Salon, I noticed that 2 of the diamonds were shining bright bright blue!!! I was...
View full review
View full review
2 comments
#755780

your diamond has Phosphorescence. It is a real diamond and at times it is a good attribute to have as it makes the diamond look whiter. Since it is a wrap I am assuming that the diamonds are not large but a lot of smaller diamonds. I would not worry about this as actually take it as a positive as it helps the color of the diamond. If the diamond was a single, larger diamond and was appraised the appraisal would have listed phosphorescence as a characteristic of the diamond.

Hope this helps and alleviates your concerns:

"Fluorescence is a characteristic that makes some diamonds appear to change color when they are exposed to the ultraviolet light that surrounds us every day in sunlight, and in the light produced by fluorescent bulbs."

View more comments
ID
#338063 Review #338063 is a subjective opinion of poster.
Location
West Fork, Arkansas
New Reviewer

Refund for pricing error

On 10 May, 2012 I purchased a Dell computer through AAFES online. A week later I was notified by Dell that my order was cancelled due to a pricing error by AAFES. I fully understand this happens from time to time. I have been working with customer service for 2 days and called them 4 times. To date, I am unable to get an answer on what is being done to correct it or get a refund. I dont think its fair to lock up my credit on my credit card (Visa) while they continue to look into a issue that cant be resolved. Dell terminated the order and will not re-open it. I was able to contact Dell and find out what happened but dont understand why AFFES customer service cant do the same. I am scheduled to go TDY and purchased the computer well in advance to meet my departure. Even if they could sort it out, nobody could tell me when it would possibly ship, making this purchase obsolete, I would appreciate if you could guide me in the right direction to cure this issue. Customer service has already proven they cant handle this problem. All I want is a refund or the computer I purchased. FYI-the computer I purchased ended up not being on the list of mis-priced computers. I dont think this is an unreasonable request. UPDATE: 5 calls later and still no refund or AAFES order cancellation even though Dell has cancelled it. Received Wells Fargo visa statement and now have to pay the cost of a computer I will never receive. I offered to pay the differrence between the pricing error and the new cost of the computer. No can do! Wow... Amazing. Do I dispute the cahrge or hope for a refund. 5 different reps have not been able to issue refund.. This situation should not cause this much pain. Please dont let this fall on deaf ears!
View full review
ID
#319120 Review #319120 is a subjective opinion of poster.
Location
Parker, Colorado
Loss
$636
I think AFFES is doing a real good job for our military benefits.I have just experienced a problem with the base service station under Firestone management. I have been buying Michilin tires for over 30 years at Randolph AFB Tx base service station. I purchased a set...
View full review
View full review
ID
#316832 Review #316832 is a subjective opinion of poster.
Location
San Antonio, Texas

Indifference to consumer needs...

I twice inquired about obtaining a specific pistol (one time each at McChord and Ft. Lewis). I wanted a Glock 29SF; and neither location could give me a decent guess as to when this could be done; IF, it could be done. NONE of the sales personnel could care less about doing any research. I emailed the alleged distributor and they could tell me no more. After contacting the GLOCK Corporation; they referred me to 2 suppliers in the area. I am now a customer of the Lynwood,WA representative...! Why mess around with the local AAFES???? I contacted AAFES in Lousiana about general information prior to AAFES selling weapons in this area; and they were great enough to give a personal call back AND email within 24 hrs. AAFES (McChord) has a pudgy little spokesman who seems arrogant /socially discriminate and could give a dam if he gets back to one at all! I can get better deals online and don't have to put up with half the inconvienence...! Later...! signed: Paul E. Combs, USAF,RETIRED
View full review
ID
#299405 Review #299405 is a subjective opinion of poster.
Location
Tacoma, Washington
New Reviewer
Has anyone else had problems with the JBLM Lewis Mcchord aafes General Manager Patrick Mcghee? This guy is a big *** and I do mean ***!! My family and I tried to confront him about his mass email that was sent out a few weeks ago. while shopping a Ft Lewis and this...
View full review
View full review
39 comments
#1029082

Mr. Mcghee continues to conduct discriminatory, unethical and illegal business practices.

Numerous serious complaints elevated to senior MGT and no action taken to date. He told me once he was untouchable. It only appears so. I quit rather than work for him as I wanted no part of his legacy to the military community , and please realize I worked for DOD for over 25 years.

Saw poor managers and great ones.

He was and remains the worst because no one has been able to get AAFES MGT (corporate ) to do anything. I am not sure how long it will take but Karma eventually will get a firm grip on him, but until it does I will always....Patrick always be waiting for justice.

View more comments
ID
#289264 Review #289264 is a subjective opinion of poster.
Location
Puyallup, Washington
New Reviewer
I recently bought several items from the Exchange Store Action Site. When I listed the sports memorabilia on E-bay, I received a nasty e-mail from someone in the UK, telling me this was a fraud, not worth $20.00!! It was suppoed to be valued at $1800.00!! I also...
View full review
View full review
7 comments
#440195

Yep after 10 years in the army I have seen AAFES rob many soldiers blind without them even knowing what happened. They dont charge tax on merchandise but, they raise the price to over what it would be off post after tax.

Some of the bigger items yes there may be a small discount, but on the stuff we buy the most we pay more at AAFES.

Take a pack of cigarettes for an example: AAFES tax free wants $5.25 for a pack of the brand I smoke. If I drive 1/2 a mile off of Ft. Carson to the 7-eleven the cost for the same pack of smokes with all the taxes is $5.02.

This is the bull that our government contracters get away with every day. I will never shop anywhere on post unless it is absolutely nessicary.

View more comments
ID
#272542 Review #272542 is a subjective opinion of poster.
Location
Madisonville, Kentucky