Aafes Exchange
Reviews and Complaints

I unknowingly bought my Wife a 1/2 Carat Diamond Ring and found out yesterday from an appraiser that it is worthless because it has been altered by a lazer to enhance the look. It seems wrong that $1,000.00 was wasted on a ring I cannot sell or trade in because it is not a quality diamond. I was taken advantage while in uniform. If I was informed up front that the diamond was altered and not a quality diamond I would have shopped and purchased where I could retain the value at least. I would like to get my moey back for the diamond but do not think they BX will entertain the idea of refund. Buyers be ware is the lesson learned when purchasing a diamond. I never even concerned myself with the poor quality idea when buying from the BX because I thought the BX was reliable.

they also sell shields that can be found anywhere for a LOT less. AAFES IS A RIP OFF> stay away from my lineage and aafes. we posted a complaint before and forgot to talk about there product. we would like somebody to reply to these complaints so they can help getting it in the right hands. we have pictures and would like to give them to who ever is in charge. aafes is now in the business of helping rip offs. we will keep you posted on any progress and would like more info if anybody reads this notice buyer look out.

I used to go with my Dad and get haircuts for $2.00 at AAFES barber Shop. When I joined the service it was nostalgic that I was getting the same good ol haircut ths lasted 3 minutes and was a couple bucks but now it's the exact opposite. I have been to this one 3 times and they're wont be a fourth. First off, when I come after work, there is always 7 or so barbers, but EVERY time 5 soon leave and the 2 or 3 left are soooo *** slow it is ridiculous. The price used to be an advantage, now it's the same off post and the same haircut also. I was 8 people behind when I got here today and I've been here one and a half hours. The 3 minute military haircut is now just a legend. RAK

I will NO LONGER buy AAFES items online. In May of 2013, I bought 3 items from AAFES online: -$379 Dell Inspiron laptop -$269 PICO Projector -$69 Hardshell Backpack for laptop I received the laptop but the operating system was so horrible (Windows 8), that I shipped it back to AAFES and requested a refund (received). I received the PICO projector but it wouldn't work (projector lit up, but NO PICTURE). There were multiple connection choices and I tried all of them. When I plugged in the projector's cable to the VGA connection on my brand new laptop, IT BLEW UP MY LAPTOP!!! The video card was totally fried and I had to pay $225 to get my laptop repaired at a local shop. There was NO warning label on AAFES' advertisement, or with the projector, about incompatibility or hardware issues for a regular Dell Latitude (Windows 7 OS, 64-bit). I also realized that the projector was built very poorly, most likely with cheap, low-end circuitry. Thank god I received a refund for this item too (though I'm not happy that I had to pay for expensive shipping costs, to return the laptop and projector). However, I never received the backpack that I had paid for. I checked online and tracked the backpack shipment, which showed a status of "received" -- to a completely different city! I called AAFES Customer Service and the rep emailed a "Letter of Non-Receipt" to me, which I was instructed to print, sign and fax, to receive a refund. I did so, but never received a refund. I called one month later, and had to request another "Letter of Non-Receipt" letter to sign. This time, I am sending it via postal mail. Hopefully I'll get my refund, but what a waste of my time -- having to jump through all of these hoops, just to ensure that I am compensated for returning these poor-performance products. I also checked my STAR/ AAFES credit card account balance online, and even though I've made $710 worth of payments, from January to August of 2013 (with $171 going towards fluctuating interest payments, which SHOULD have remained at a steady 10.24% but clearly did NOT, during this 8-month period!), my balance only reflects payments worth $402 -- "What in da heezy?!" Where is the remaining $137 that should have been credited to my account? Now I have to spend MORE time disputing these charges, by writing a formal letter and submitting proof to support my claim. UGH, I can think of better ways to spend a Saturday night. Customer Service phone reps are also rude and incompetent. If I ever want to buy online again, I will stick with Amazon.com, or buy directly from a local shop.

Reported my credit card that I had with them lost. They failed to close it and never notified me of anything. Now the person who racked up 3,000 dollars on the card I am some how still liable. Cant wait for the Military police investigators to check the cameras. I supplied deployment order and police reports to their fraud dept. The customer service representative who I first talked with told me I wasn't allowed to speak with the fraud department. When I told them I'm not paying then they changed their tune. Never shop at this parasitic store and definitely stay away from their credit services. Walmart has better customer service and business ethics than aafes.

I visited the gas station on Tj miles where I encounter a cashier by the name of Sheana who was very rude and not very pollite to customers and something need to be done about this issue or I will take my business elsewhere. When a person at work they are there to do a job to the best of your ability no matter what . She really need to work on her people skills and that the customer always right . She need to be retrained in that area to develop a better job performance that all I got to say thanks

Amanda is the Exchange Manager at Fort Carson's Main Store in Colorado Springs. It is a rare occasion that she will walk by her many employees and say hello, let alone acknowledge them. Many employees have turned in suggestions to her with no reply what so ever. It seems her only job (at least it seems to the employees) is to follow the assistant manager Allen around like a little puppy. No one has really gotten to know her, but it would be nice, even good for moral if she would just say Hi once in a while, or a least get back to people when they make suggestions, even if she doesn't agree. How she got a position where PR is so crucial we will never know!

I am immensely frustrated. I attempted to buy a towel today at the PX at zone 1 camp arifjan in Kuwait. I got to the register to find that the towel I thought was 2.95 was actually 5.99..after no cooperation with the cashier I asked for the manager. He didn't act like person in charge so asked he was the manager. He said that he wasn't. Once I finally got to talk to the manager, she refused to sell the towel to me for 2.95. I explained that this was false advertising, and all she persisted to do was offer to sell it to me for 5.99. I then preceded to walk out the door enraged. I do not have to shop at aafes. I can make do with online shopping if I must. The ball is in your court. -Aaron

There is a manager named Martin at the Burger King Located on the Air Force Academy. Every time my family dines-in and Martin is working, he seems to be very aggravated with his employees and does not seem to be very customer friendly with all or any customers. It seems as though he brings personal problems to work and it is not appreciated at all. I would be willing to bet that Martin receives many complaints from customers, and for some reason we see him there month after month for some odd reason. The human resources division of AAFES really needs to check into this as soon as possible. I am sure he has cost this establishment a lot of income. Thank you.

My husband purchased a$447.00 necklace in december of 2012 for me, I wore it 2x since then and the chain is falling apart and scratching my neck,it has become totally non- wearable. I went to our local AAFES store to have it send in to the manufacturer to have it fixed, after a manager was called by a customer service rep. to further assist me, I was told he could not help me, actually I had the impression he did not even know what to do or say as he was almost mute, I was expecting to get the manufacturers address at least, so I could take care of the problem myself, but no luck, I was pretty upset because we spend a lot of money buying jewelry before over all these years, the service what is being provide to our military is no longer different then any other store,overpriced and faulty quality, to me that's just a rip off.