Aafes Exchange Reviews

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Bad customer services

I visited the gas station on Tj miles where I encounter a cashier by the name of Sheana who was very rude and not very pollite to customers and something need to be done about this issue or I will take my business elsewhere. When a person at work they are there to do a job to the best of your ability no matter what . She really need to work on her people skills and that the customer always right . She need to be retrained in that area to develop a better job performance that all I got to say thanks
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ID
#430742 Review #430742 is a subjective opinion of poster.
Location
Moreno Valley, California

Amamnda Is A Poor Manager

Amanda is the Exchange Manager at Fort Carson's Main Store in Colorado Springs. It is a rare occasion that she will walk by her many employees and say hello, let alone acknowledge them. Many employees have turned in suggestions to her with no reply what so ever. It seems her only job (at least it seems to the employees) is to follow the assistant manager Allen around like a little puppy. No one has really gotten to know her, but it would be nice, even good for moral if she would just say Hi once in a while, or a least get back to people when they make suggestions, even if she doesn't agree. How she got a position where PR is so crucial we will never know!
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ID
#410038 Review #410038 is a subjective opinion of poster.
Location
Colorado Springs, Colorado

False advertisement

I am immensely frustrated. I attempted to buy a towel today at the PX at zone 1 camp arifjan in Kuwait. I got to the register to find that the towel I thought was 2.95 was actually 5.99..after no cooperation with the cashier I asked for the manager. He didn't act like person in charge so asked he was the manager. He said that he wasn't. Once I finally got to talk to the manager, she refused to sell the towel to me for 2.95. I explained that this was false advertising, and all she persisted to do was offer to sell it to me for 5.99. I then preceded to walk out the door enraged. I do not have to shop at aafes. I can make do with online shopping if I must. The ball is in your court. -Aaron
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2 comments
#1065287

Maybe someone (even customer) put that towel in the wrong spot? Did you see a bigger or better towel near by? No, that likely is the 5.99 towel not the 2.95 towel

#762421

The manager is only there to help her relatives to establish business with aafes, her husbands company and relatives benefit from her position as manager. There are many businesses doing business with aafes Kuwait which are not legally registered with the Ministry of Commerce and Industry - Kuwait.

The charter of aafes is that the Army & Air Force Exchange Service (Exchange) is an agency of the United States Department of Defense. Its dual missions are to provide quality merchandise and services of necessity and convenience to authorized customers at uniform low prices, and to generate reasonable earnings to supplement appropriated funds for the support of United States Army and Air Force Morale, Welfare and Recreation (MWR) programs.

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ID
#404499 Review #404499 is a subjective opinion of poster.
Location
Kuwait, Al Asimah Governorate
Loss
$3
New Reviewer

Poor customer service

There is a manager named Martin at the Burger King Located on the Air Force Academy. Every time my family dines-in and Martin is working, he seems to be very aggravated with his employees and does not seem to be very customer friendly with all or any customers. It seems as though he brings personal problems to work and it is not appreciated at all. I would be willing to bet that Martin receives many complaints from customers, and for some reason we see him there month after month for some odd reason. The human resources division of AAFES really needs to check into this as soon as possible. I am sure he has cost this establishment a lot of income. Thank you.
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1 comment
#847146

I have also had issues with the Burger King on the Air Force Academy. Went through the drive through yesterday, with my order, I had 3 large drinks.

Pulled to the window , paid for my order, I told the gal I didn't need a drink carrier ,she said " I will give it to you and you can take the drinks out and give it back to me". The drinks were already spilling over, and I can not hold on to an un sturdy heavy drink carrier , so I told her ,no, I will just take the drinks. She left , said something to the other guy working on an order, he turned and looked out the window and laughed . He then came to the window and went to hand me the drinks in the drink carrier, I told him" I don't need / want the drink carrier and he informed me it was a burger king policy that he had to give me the drink carrier!

I refused once again and they refused to give me our 3 large drinks. If I don't take the carrier , I don't get my drinks!! I ended up having to go inside to get our food and drinks all because I didn't want a drink carrier that I couldn't lift and hold onto with one hand. To me I feel like I was bullied and forced to do what they wanted me to do!

I will never eat at the burger king on the Academy again..... What if a Disabled vet rolled through there and was unable to lift that drink carrier with all that weight with his injured hand?

would he be treated the same way! I sure hope not!!!

ID
#401130 Review #401130 is a subjective opinion of poster.
Location
Colorado Springs, Colorado
New Reviewer
Aafes Exchange - Hides bad reviews
So purchased a lovely 2600$ bridal ring set from the lovely aafes and they faded after a week of wear. AAFES tried to make it right buy sending them back to manufacture and having them re rhodium-ed which the turn around was great. However went to the site to see if my...
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2 comments
#1026236

Don't buy a *** low tier ring set then next time. Jewelry cost money buddy.

You didn't spend enough. Sorry lol.

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ID
#400708 Review #400708 is a subjective opinion of poster.
Location
Oklahoma City, Oklahoma
Loss
$2600
New Reviewer
Update by user May 13, 2013

AAFES also sent it to collection agency of which I dealt with. Looking into way of getting Congress to pull the government powers they used against retire dependent. Wal-Mart, Target or any other department store do not have those contacts, and frankly they have better...

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ID
#400252 Review #400252 is a subjective opinion of poster.
Location
Killeen, Texas
Loss
$595
New Reviewer
I called Dallas 2 months ago to customer service about backpacking single burner liquid gas stoves. Propane bottles are too heavy to backpack into the wilderness . I asked if we could get these. Stocked in the BX as well, as fluorocarbon fishing line, and the Jamacan ...
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ID
#397582 Review #397582 is a subjective opinion of poster.
Location
Tacoma, Washington
New Reviewer

Upset about product quality and customer service

Update by user May 06, 2013

After contacting AAFES headquarters via e-mail, they told me to bring in the necklace so they can send it to the manufacturer for repairs, after about one week i received another phone call to let me know that the manufacturer was unable to fix or replace it and suggested that if i buy a new piece of jewelry for 50% more then the price the necklace was they would refund me the money for the necklace towards a new purchase, yeah right....i just picked it up and took it to our local jewelry store and had them put a new much better quality chain on it for less money then it would have cost me to buy another item at the AAFES store and they also credited me the value of the old necklace towards the new one, from now on we will stay in town and buy, I am done with AAFES.

Original review posted by user Apr 01, 2013
My husband purchased a$447.00 necklace in december of 2012 for me, I wore it 2x since then and the chain is falling apart and scratching my neck,it has become totally non- wearable. I went to our local AAFES store to have it send in to the manufacturer to have it fixed, after a manager was called by a customer service rep. to further assist me, I was told he could not help me, actually I had the impression he did not even know what to do or say as he was almost mute, I was expecting to get the manufacturers address at least, so I could take care of the problem myself, but no luck, I was pretty upset because we spend a lot of money buying jewelry before over all these years, the service what is being provide to our military is no longer different then any other store,overpriced and faulty quality, to me that's just a rip off.
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ID
#397200 Review #397200 is a subjective opinion of poster.
Location
Killeen, Texas
Loss
$447
New Reviewer

Starbucks in Martin Army Ft Benn servers

I went into Starbucks today at Martin Army on Fort Benning and from the start the server was rude with me. Instead of the usual "Hi welcome to Starbucks what can I get from you" that you usually hear from other Starbucks employees, I got a "What do you want?" After 10 mins I finally got my drink in the wrong size and it was made wrong. This was my first time going to this Starbucks and I will not be going back. The servers here don't seem to like their job very much or people for that matter.
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ID
#393767 Review #393767 is a subjective opinion of poster.
Location
Fayetteville, Georgia
New Reviewer

Starbucks manager in Martin Army Community Hospital, Ft Benning GA VERY rude!

My husband & I walked up to the Starbucks in the hospital on Thursday March 14 around noon to find no one behind the counter. After about 5 mins of standing there a woman walked out from the back room & yelled at us "What do you want" in an harsh tone, not even looking at us. My husband also noted that the woman who took our orders breath smelled of alcohol. I did not smell it but my husband is AD Army & would not say such a thing if it weren't true. I asked him again if he was sure & he was firm that she smelled of alcohol. After we ordered, we sat down & I waited for my drink. The guy that ordered after us got a nice "Hi, what can I get for you?" in a much warmer tone. Several orders were taken after that & I still hadn't gotten my drink, so I got up to just get a refund seeing as their rude behavior had turned us off at this point. The woman went to the back room again to get her supervisor because she said she couldn't put the money back on our debit card & that we had to have cash back. That was fine with me, but when the supervisor came out she was clearly pissed & did not say a word to me. She was huffing as she opened the register & handed me my cash back. I said "thank you" and she turned around and briskly walked back into the back room without ever saying a word to me. She was EXTREMELY rude. I also remember that when I was given my refund, the order not only never came, it was also wrong, but that didn't matter to me as I just wanted to get out of there. As we were leaving I overheard that same supervisor talking about us saying "that lady" & nodding toward me & her body language indicated that she was very pissed. I have never been served as badly as I was this day & I do believe that this was a race issue. The 2 women who worked at this Starbucks were African American. My husband & I are white. The man behind us who got the kind welcoming was also African American. I cannot think of why else we were treated so badly seeing as I did nothing but order & after 15 mins of waiting I only asked back for my money. Where I'm from (CA) race is not an issue. I grew up in a melting pot & had friends of all races so this behavior was a slap to the face. I think GA is a little stuck in the old times, but I would never treat a customer the way we were treated that day. I cannot fathom as to how that supervisor is still employed. Whoever is reading this, may also want to investigate this shift for alcohol in the back room as my husband stated he smelled.
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ID
#393630 Review #393630 is a subjective opinion of poster.
Location
Stone Mountain, Georgia
Ms. Norton/GCB.....If I ran an operation as well as you have I would have fired the bunch of you. Stress and hardship to parents of soldiers, buying a Washer/Dryer as a wedding gift is not the way to do business. Sending threaten letters on how you are going to use the...
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ID
#389219 Review #389219 is a subjective opinion of poster.
Location
Killeen, Texas
Loss
$625

Vehicle Maint Officer

I purchase a arizona green tea which is marked on the can .99cent but OMC AAFES charged me 1.05cent for the product I would like to know why I was charged the extra .06cent I talked to the store manger and the store manger said that they had to charge the same price the state charges so I would like to know how the store manger arrived at the extra charge for the can of arizona green tea if you charge 1.05 then the can should not be marked .99cents so which is misleading to AAfes customer. thank you
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1 comment
#1124768

CRV would account for .05 cents being it was purchased in California, don't know about the other penny. You still must pay CRV on Military Installations in California. Until recently it was included in the price not seperate.

ID
#386732 Review #386732 is a subjective opinion of poster.
Location
Monterey, California

Customer Reviews are not posted

I bought a pair of 14k diamond earings priced for $250 and they were very minuscule even for a baby and the "diamond" was looking worse than a cheap CZ and when I wanted to post a review saying the above so I can alert other people not to waste their money, they rejected my post saying that it does not comply with they rules. I did not use bad words and nothing that was disrespectful. Just told the truth, but that was the problem. If I would have lied and say the earing were gorgeous, I'm sure they would have posted my review/
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ID
#386084 Review #386084 is a subjective opinion of poster.
Location
Dallas, Texas
Loss
$7425

Beauty Shop

There is a price list sign up at the Barber/Beauty Shop for hair cuts and coloring and highlights. At checkout the manager charged me $50 more then the sign states. When I asked about the pricing she told me it was because the charge for highlights was just a starting price. Now, I know that happens at other beauty shops which is why the sign states and up or depending on how many colors or foils are used. She told me that I have long hair, and hello, they are highlights which are only used at the top of your head so it doesn't matter how long your hair might be. Also, she told me a toner was used and I never was asked if I wanted to pay extra for toner to be used. I could go to a salon and be offered coffee or tea and snacks if I wanted to pay that price. The point of an AAFES barber shop and beauty salon is that it is to be affordable for military.
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ID
#384478 Review #384478 is a subjective opinion of poster.
Location
Great Falls, Montana
Loss
$50

Ongoin sorry service,no will return email,generally arrogant

its what don't happen,they do not followup on orders,this can go on forever,cant get any satisfaction. This has been going on since 1998 and getting worse.... Cancelled orders are shipped anyway always after the holidays. they will not refund money to bank but require you to have a bank account for payment. When items are out of stock they do not take it offline,they do process order and a month or so later send you a cancellation notice. Then its a 72 hour waiting period each way when you try to communicate with them!! The fighting men and women of this country deserve better and the fat cats need to be removed and sent packing.. Then hire some Vets to run the show..
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2 comments
#596769

Unfortunately I recently found the Exchange Auctions and purchased multiple "luxury" watches, jewelry, and a few coins from Exchange Auctions. Every single thing was junk and I mean junk!

The jewelry was so bad my wife said she would be embarrassed to actually wear it. Some of it was broken when it arrived. The watches, 3 of them, were some of the worst examples of a watch you've ever seen. They don't keep time well, some of the buttons to control the under dials don't work at all, and most of all they just feel cheap.

The coins I purchased were not at all in the condition as they were shown online. Most look like they were picked up in a parking lot. There were a few times my winning bid was flat out cancelled and I received BS emails explaining why it had happened, only to see the same item up sometimes within 48 hours. Please beware of these auctions.

The Exchange Auction site is a joke! At Auction is the contracted company that runs this site as well as their own, I have found out. People look at what they are selling in every category they have. Its all JUNK!

ALL OF IT! Literally every page is knock off Chinese ***! These people are the bottom of the barrel and are happily ripping off service members.

Every single person would be good to steer as far clear from this company as possible, that is unless you like your hard earned dollars taken in exchange for junk and sometimes just flat out taken! I wish I had found this site before I bid on any of their junk!

#591589

I just had an issue with an order they told me I canceled (I did not). The order status was still said processing though.

I received my money back and ordered from somewhere else. 3 weeks later they charged me for the order. I got my money back and then was charged again and was told the order was never canceled and was on the way out for shipment.

I had to fight to get my money back. I also got my bank involved too.

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ID
#373597 Review #373597 is a subjective opinion of poster.
Location
Jackson, Mississippi