Aafes Exchange Reviews

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My husband and I took a trip to Travis, AFB. Base Exchange,in Fairfield, CA. to purchase new lenses, I supplied my own frames. The new lenses were to be "Transitions." meaning that they would darken , like sunglasses,when in sunlight. The trip cost $24.60 for gas,...
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3 comments
#1790653

Thank you for the information. Saved me some stress.

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ID
#513108 Review #513108 is a subjective opinion of poster.
Location
Travis Afb, California
Loss
$138

Item not shipped at all...no communication

I ordered a camera the first part of May, thinking I would have it for my vacation which starts tomorrow. After waiting approximately a week, I e-mailed with an inquiry. Reply sent to me said it was expected to ship on 12 May. I called two days ago and the representative told me she sent an e-mail to the vendor and she would e-mail me back shipping/tracking information. I had not received any sort of reply so I called again today, only to find out it STILL had not shipped. The representative today tried to call the vendor and could not get through. This is terrible service. I ordered from the Exchange, not a "vendor". If you must use vendors, you should at least have open communication with them. I have canceled my order and will go elsewhere to buy the camera. This is the last time I order anything from the catalog.
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ID
#487991 Review #487991 is a subjective opinion of poster.
Location
Orlando, Florida
Loss
$1700

Had to wait forever to get my refund

Bought a mattress and boxsprings......so I thought found out when they wanted to deliver was only a mattress......refused the order and called aafes catalog place ......was told I will get a check sent out........money didn get here after calling more than once still no money.......4 weeks later I called again and found out that they sent my money to the post exchange......nobody ever notified me about the money.......so now I got to drive to the post exchange and fight them for my money.......they made the mistake on the mattress and my money to......not good service
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ID
#481867 Review #481867 is a subjective opinion of poster.
Location
Graham, Washington
New Reviewer
I have been complaining for a while about the Dobbins ARB store and it's management. One of my many complaints is about the lack of service at the store and the lack of products that people want to buy on the shelves. I do my own price checks and have found that the...
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ID
#477789 Review #477789 is a subjective opinion of poster.
Location
Atlanta, Georgia

Nothing-that's the problem

AAFES needs someone to wake their staff up at especially, "customer service". Submitted oon line review on an item STILL " awaiting approval"???!!! WHAT??? AAFES needs to APPROVE a REVIEW??? Kiss my rear!!! Tell "your REAL world BOSS" that "you" want to approve YOUR job performance evaluation and see what happens!!! Asked them a question on an order in DECEMEBER over 6 times and called 3, STILL NO ANSWER!!!!! THIS site stated " to try calling AAFES first ?? LOL !!! They do not DO anything!!! Run for CONGRESS and just shut UP !!! Amazon needs to replace this AAFES as it no longer represents the military in any fashion...prices too high and having to SHOW stores where EVERYBODY sells items for less!!! WAKE UP the store in Charleston AFB is always nearly empty!!!
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ID
#471063 Review #471063 is a subjective opinion of poster.
Location
Columbia, South Carolina

Auction item won and never shipped

I bid on a piece of jewelry on the exchange auction site, auction number 901761 (item 961546) and was the successful bidder. That was on November 14, 2013 and the item was never shipped. I have sent three emails, which was never answered, and one phone call that the respondant said the shipment was never sent due to damage to the jewelry box. That is pure ***, and just an excuse to get me off the phone. I have attempted several times to contact by phone with no success. Today I contacted my credit card company and requested that they do not honor any and all credit to the Exchange Auction site. This site is very limited in the customer service department and they do everything they can to discourage any customer contact. Additionally, their postal rates are excessive and I would definitely recommend that everyone steer clear of the Exchange Auction site. I intend to file a complaint to Aafes.
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ID
#470050 Review #470050 is a subjective opinion of poster.
Location
Chesterfield, Missouri
Loss
$20

Terrible Shipping and Purchasing

There was a time when I liked AAFES. They stocked quality items and had quite a variety of times. These days they suck, especially in electronics. They rarely carry highly rated models of the brands they sell, so you're stuck with the lower end *** that their purchasers settle for. Maybe the purchasers are brainless when it comes to what's good and what isn't, but either way AAFES sucks in this department. The other place they suck is in tracking shipments. Once the order is placed they have no freaking idea where the item(s) are. If it's a large item that is shipped freight, you're in the dark until the freight company calls to schedule delivery. Over the years I've complained about this aspect numerous times, yet nothing has changed. In a nutshell, AAFES has a captive audience and they know it. If you don't like what they're doing you are free, in some cases, to shop elsewhere and pay taxes and shipping. So, *** AAFES customer if you don't like it!!!
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ID
#469229 Review #469229 is a subjective opinion of poster.
Location
Wappingers Falls, New York

Bought a fake autograph sports item online

Bought a Mickey Mantle signed photo only to find out it is a fake and it was described as authentic when purchased. I see hundreds of people with the same complaint about AAFES selling items authenticated by TTA online. Its a sad world when people are scamming the military and their families and the sport world at the same time. I do blame myself for not researching more about TTA , Ted Taylor and their very sick and sad reputation. Buyers bewared of AAFES items online and in the online auction. Too many people are being scammed by these sick people.
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ID
#463402 Review #463402 is a subjective opinion of poster.
Location
Tyler, Texas
Loss
$120
I was an employee for AAFES for a little over a year. Seeing as I was in a small town (Leesville), it was nice having a military installation close by. (Fort Polk.) My hiring story was not that much like horror, as was working FOR the company. I worked as a warehouse...
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2 comments
#771866

Customers are not treated well and NOT responding to any questions.

LIARS too on the phones.

Problem? Go to the store and confront the *** you spoke to.

Or, drive to Dallas and do it there !!

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ID
#455215 Review #455215 is a subjective opinion of poster.

Selling Laser Altered Diamond Ring

I unknowingly bought my Wife a 1/2 Carat Diamond Ring and found out yesterday from an appraiser that it is worthless because it has been altered by a lazer to enhance the look. It seems wrong that $1,000.00 was wasted on a ring I cannot sell or trade in because it is not a quality diamond. I was taken advantage while in uniform. If I was informed up front that the diamond was altered and not a quality diamond I would have shopped and purchased where I could retain the value at least. I would like to get my moey back for the diamond but do not think they BX will entertain the idea of refund. Buyers be ware is the lesson learned when purchasing a diamond. I never even concerned myself with the poor quality idea when buying from the BX because I thought the BX was reliable.
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3 comments
#737608

Hello,

We'd like to help but need some additional details. We need to verify that this was an order placed on shopmyexchange.com and if so can you email your order number to socialmedia@***.com?

Thanks!

#718486

I'm a reporter and 'd be interested in learning more. haltman@***.com

#718056

Say it is not so.....AAFES taking advantage of their uniformed members......been happening for years.....its even worse overseas where they have the monopoly on stateside merchandise. Most of the stuff stocked is over priced.....and if was not for the subsidizing these clowns would be out of business

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ID
#447540 Review #447540 is a subjective opinion of poster.
Location
Columbus, Ohio
Loss
$1000
New Reviewer

Aafes allowing rip off on bases with my lineage

they also sell shields that can be found anywhere for a LOT less. AAFES IS A RIP OFF> stay away from my lineage and aafes. we posted a complaint before and forgot to talk about there product. we would like somebody to reply to these complaints so they can help getting it in the right hands. we have pictures and would like to give them to who ever is in charge. aafes is now in the business of helping rip offs. we will keep you posted on any progress and would like more info if anybody reads this notice buyer look out.
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1 comment
#731861

Aafes is the BIGGEST rip off to the military there is.They say buy there because you don't pay any tax but the price will be the same as it is off post tax are not,most of the time more.The shoppetts are a joke they are so high.Ft.Polk gas is high because I think they only use Leesville,La as a price check.Sandy Hill on la10 just out side of south gate,hwy 467 gate,is always lot cheaper and so is gas in DeRidder and Alexandria.WalMart has better prices.Aafes buys these high price clothes and things that most of the families can't afford.

ID
#446880 Review #446880 is a subjective opinion of poster.
Location
San Diego, California
Loss
$900
New Reviewer
aafes allows my lineage in san diego to rip off troops for money. they charge troops payment plans for 7months totaling over 800,900 dollars and charge around 80 to 100 dollars for shipping. this company is a complete rip off and can anyone tell me who allows this...
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1 comment
#1832276

I.G. office looking into myself

ID
#446876 Review #446876 is a subjective opinion of poster.
Location
San Diego, California
Loss
$900

AAFES Barber Shop is horrible.,what happened?

I used to go with my Dad and get haircuts for $2.00 at AAFES barber Shop. When I joined the service it was nostalgic that I was getting the same good ol haircut ths lasted 3 minutes and was a couple bucks but now it's the exact opposite. I have been to this one 3 times and they're wont be a fourth. First off, when I come after work, there is always 7 or so barbers, but EVERY time 5 soon leave and the 2 or 3 left are soooo *** slow it is ridiculous. The price used to be an advantage, now it's the same off post and the same haircut also. I was 8 people behind when I got here today and I've been here one and a half hours. The 3 minute military haircut is now just a legend. RAK
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ID
#446109 Review #446109 is a subjective opinion of poster.
Location
Fort Polk, Louisiana

Never Buy Online! Broken Electronics, Wrong Shipments, Shady Accounting!

I will NO LONGER buy AAFES items online. In May of 2013, I bought 3 items from AAFES online: -$379 Dell Inspiron laptop -$269 PICO Projector -$69 Hardshell Backpack for laptop I received the laptop but the operating system was so horrible (Windows 8), that I shipped it back to AAFES and requested a refund (received). I received the PICO projector but it wouldn't work (projector lit up, but NO PICTURE). There were multiple connection choices and I tried all of them. When I plugged in the projector's cable to the VGA connection on my brand new laptop, IT BLEW UP MY LAPTOP!!! The video card was totally fried and I had to pay $225 to get my laptop repaired at a local shop. There was NO warning label on AAFES' advertisement, or with the projector, about incompatibility or hardware issues for a regular Dell Latitude (Windows 7 OS, 64-bit). I also realized that the projector was built very poorly, most likely with cheap, low-end circuitry. Thank god I received a refund for this item too (though I'm not happy that I had to pay for expensive shipping costs, to return the laptop and projector). However, I never received the backpack that I had paid for. I checked online and tracked the backpack shipment, which showed a status of "received" -- to a completely different city! I called AAFES Customer Service and the rep emailed a "Letter of Non-Receipt" to me, which I was instructed to print, sign and fax, to receive a refund. I did so, but never received a refund. I called one month later, and had to request another "Letter of Non-Receipt" letter to sign. This time, I am sending it via postal mail. Hopefully I'll get my refund, but what a waste of my time -- having to jump through all of these hoops, just to ensure that I am compensated for returning these poor-performance products. I also checked my STAR/ AAFES credit card account balance online, and even though I've made $710 worth of payments, from January to August of 2013 (with $171 going towards fluctuating interest payments, which SHOULD have remained at a steady 10.24% but clearly did NOT, during this 8-month period!), my balance only reflects payments worth $402 -- "What in da heezy?!" Where is the remaining $137 that should have been credited to my account? Now I have to spend MORE time disputing these charges, by writing a formal letter and submitting proof to support my claim. UGH, I can think of better ways to spend a Saturday night. Customer Service phone reps are also rude and incompetent. If I ever want to buy online again, I will stick with Amazon.com, or buy directly from a local shop.
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ID
#438334 Review #438334 is a subjective opinion of poster.
Location
Mountain View, California
Loss
$362
New Reviewer

Reported star credit card to be closed and lost, failed to close

Reported my credit card that I had with them lost. They failed to close it and never notified me of anything. Now the person who racked up 3,000 dollars on the card I am some how still liable. Cant wait for the Military police investigators to check the cameras. I supplied deployment order and police reports to their fraud dept. The customer service representative who I first talked with told me I wasn't allowed to speak with the fraud department. When I told them I'm not paying then they changed their tune. Never shop at this parasitic store and definitely stay away from their credit services. Walmart has better customer service and business ethics than aafes.
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ID
#437979 Review #437979 is a subjective opinion of poster.
Location
Fort Riley, Kansas
Loss
$3000