1.9
  • Nothing1 votes
  • No tax1 votes
  • Poor Customer Service3 votes
  • Never received item3 votes
  • Lies2 votes
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  • 1 day ago
  • Online Shopping
  • Fayetteville, North Carolina
  • Customer Service
  • 3
  • REVIEW RATING 4/5

Ordered the new Army PTs. Pants were backordered so I cancelled the pants ok, contacted customer service to get an update on the status of the rest of my order. 1st rep told me I would get an email in 2 business days. No email so I chatted again and was then told it takes 3-5 business days. Waited, no email. Chatted again, asked for status update again. Waited again, NO email. 2 weeks for... Read more

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  • 2 days ago
  • Appliances and Electronics
  • Edinburg, Virginia
  • Toaster
  • 3
  • REVIEW RATING 4/5

AFFES won't refund for a toasted I purchased. AFFES state on their internet site that items may be returned to an Exchange for a full refund. Not entirely true. I purchased a toaster from them and they sent me the wrong item. I drove to my nearest AFFES exchange but no refund was given. They claimed I didn't have a receipt. I had the printed internet receipt with my order # price and sold to... Read more

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  • Feb 25
  • Laptops and Tablets
  • Los Angeles, California
  • Gift Card
  • 4
  • REVIEW RATING 4/5

Ordered a Apple computer online 11/24 - promotion was for a $75 Aafes gift card with purchase between 11/23-25. Order was cancelled by Aafes because of a computer glitch - they upgraded the website. When I received an e-mail that the order was cancelled I called on 12/10 to place the exact same order and was told by Natalie that the gift card offer would be honored. I have called back (all... Read more

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Resolved

  • Dec 27, 2014
  • Auctions and Internet Stores
  • Chattanooga, Tennessee
  • Exchange Policy
  • 1
  • 1
  • 60
  • REVIEW RATING 5/5

Have tried several times since Dec 20, 2014 to contact Exchange Auction Customer Service. Customer Service telephone answers by recording and says to leave message but message box is always full. Email always returns as their server is full and cannot receive any additional emails. No other telephone contacts are provided and no contact mailing address. This is an intolerable situation and not... Read more

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  • Dec 23, 2014
  • Auctions and Internet Stores
  • Germantown, Maryland
  • Stock
  • 1
  • 1
  • 33
  • REVIEW RATING 4/5

I WENT TO THE GUNTER AAFES STORE THIS A.M. TO BUY A U.S. FLAG FOR MY HOUSE AND WAS INFORMED THEY NO LONGER STOCKED THIS ITEM, NO REASON GIVEN. WE HAVE BEEN PURCHASING OUTDOOR FLAGS FOR APPROX 12 YEARS AND I CAN ONLY ASSUME THE FLAG WAS NOT REVENUE PRODUCING, OR, AFFES DOES NOT PLACE "PATRIOTIC" CUSTOMER SATISFACTION ON ITS MISSION LIST. IN ANY EVENT THE LACK OF "STOCKING" AMERICAN FLAGS AT A... Read more

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  • Dec 15, 2014
  • Auctions and Internet Stores
  • Online Order
  • 92
  • REVIEW RATING 4/5

On 6 Dec 2014 I ordered a Christmas gift (order attached) that was confirmed and in-stock. On 11 Dec 2014 I received a confirmed shipped On 15 Dec 2015 I received an email cancellation (below) notice with no cause. On 15 Dec 2015 after awaiting 30 minutes on the phone a Natasha Manager who claimed to be a Director told me "my order was cancelled; too bad too sad". I asked to speak to her boss... Read more

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  • Dec 15, 2014
  • Auctions and Internet Stores
  • Overland Park, Kansas
  • Website
  • 59
  • REVIEW RATING 4/5

Worst experience I've ever had with ANY company. Their website is so hosed up; won't let you fill out and submit orders. When you talk to their Customer service (after waiting 15 minutes), you get someone who clearly has no idea what day of the week it is and wants to place the order for me. No way I'm giving someone like that my CC info. Today after trying again to order, I call them - wait... Read more

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  • Dec 14, 2014
  • Auctions and Internet Stores
  • Discount Code
  • 24
  • REVIEW RATING 3/5

AAFES came up with discount codes for its new web site. Sounds nice, but on the day of the coupon launch many, many popular were "Not Available" and would notify you when item was available. Amazingly, those items suddenly became available 1 day after the expiration date, and I have still not have been notified of any available items. The AAFES used to be for the serviceman, but the last... Read more

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  • Dec 14, 2014
  • Products
  • Pearland, Texas
  • Gift Card
  • 57
  • REVIEW RATING 3/5

Bought a $200 Christmas gift card for my nephew in England. Made sure it was early enough to get it to him. He received and took it to the BX and was told it did not have any money on it. Took 3 calls and an hour and a half to finally get my Chase Visa credited, but the catch is that I have to have him mail the gift card back to me then back to AAFES. The explanation that I that they were... Read more

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  • Dec 12, 2014
  • Laptops and Tablets
  • Washington, Iowa
  • Ipad
  • 38
  • REVIEW RATING 4/5

for 5 months I have been waiting for and Ipad, dealt with rude customer service people I spent 9 hours on hold to place the order and after 6 weeks of the item being instock and not shipped it went out of stock and my item was canceled. Ordered it again and their website wasn't working and spent 98 min on hold and talked to another very rude person to place my order. Superise, 2 weeks after my... Read more

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