1.9
  • Nothing1 votes
  • No tax and free ship1 votes
  • Poor Customer Service2 votes
  • Lies1 votes
  • customer service1 votes
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  • Dec 15
  • Auctions and Internet Stores
  • Online Order
  • 27
  • REVIEW RATING 4/5

On 6 Dec 2014 I ordered a Christmas gift (order attached) that was confirmed and in-stock. On 11 Dec 2014 I received a confirmed shipped On 15 Dec 2015 I received an email cancellation (below) notice with no cause. On 15 Dec 2015 after awaiting 30 minutes on the phone a Natasha Manager who claimed to be a Director told me "my order was cancelled; too bad too sad". I asked to speak to her boss... Read more

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  • Dec 15
  • Auctions and Internet Stores
  • Overland Park, Kansas
  • Website
  • 12
  • REVIEW RATING 4/5

Worst experience I've ever had with ANY company. Their website is so hosed up; won't let you fill out and submit orders. When you talk to their Customer service (after waiting 15 minutes), you get someone who clearly has no idea what day of the week it is and wants to place the order for me. No way I'm giving someone like that my CC info. Today after trying again to order, I call them - wait... Read more

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  • Dec 14
  • Auctions and Internet Stores
  • Discount Code
  • 8
  • REVIEW RATING 3/5

AAFES came up with discount codes for its new web site. Sounds nice, but on the day of the coupon launch many, many popular were "Not Available" and would notify you when item was available. Amazingly, those items suddenly became available 1 day after the expiration date, and I have still not have been notified of any available items. The AAFES used to be for the serviceman, but the last... Read more

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  • Dec 14
  • Products
  • Pearland, Texas
  • Gift Card
  • 22
  • REVIEW RATING 3/5

Bought a $200 Christmas gift card for my nephew in England. Made sure it was early enough to get it to him. He received and took it to the BX and was told it did not have any money on it. Took 3 calls and an hour and a half to finally get my Chase Visa credited, but the catch is that I have to have him mail the gift card back to me then back to AAFES. The explanation that I that they were... Read more

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  • Dec 12
  • Laptops and Tablets
  • Washington, Iowa
  • Ipad
  • 15
  • REVIEW RATING 4/5

for 5 months I have been waiting for and Ipad, dealt with rude customer service people I spent 9 hours on hold to place the order and after 6 weeks of the item being instock and not shipped it went out of stock and my item was canceled. Ordered it again and their website wasn't working and spent 98 min on hold and talked to another very rude person to place my order. Superise, 2 weeks after my... Read more

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  • Dec 09
  • Computers
  • Easley, South Carolina
  • Imac
  • 27
  • REVIEW RATING 4/5

Ordered an IN STOCK iMac computer November 11, 2014. Took 4 weeks to "process" the order. Sent item shipped email three weeks ago, still no computer. It has now been six weeks and 7 phone calls, each time being told something different. Last two calls I made I was told I would be receiving the item on the 8th or 9th. Well guess what it's the 9th and still nothing. My tracking number has always... Read more

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  • Dec 09
  • Auctions and Internet Stores
  • Cross City, Florida
  • Account Access
  • 80
  • REVIEW RATING 4/5

I HAVE TRIED TO LOG ON MANY TIMES TO ORDER SOME CHRISTMAS, EACH TIME I HAVE SOMETHING IN MY CART I AM NOT AUTHERIZED TO HAVE SOMETIME I HAVE NOTHING, WHAT IS WRONG? I HAD MY ACCOUNT FOR MANY YEARS AND LOVE TO SHOP AT THE BX. I RECENTLY PAID A LARGE PAYMENT, SO I COULD ORDER CHRISTMAS, I CAN NOT LOG IN NOW MY PASSWORD IS SALES 2011MY ACCOUT NUMBER IS 6019444500295155 I AM MILDRED I. BROWN 28 05... Read more

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  • Nov 28
  • Auctions and Internet Stores
  • Dallas, Texas
  • Online Shopping
  • 1
  • 1
  • 92
  • REVIEW RATING 4/5

Everyone...AAFES outsourced their online shopping, from the website design to customer service to shipping a few months ago! They went with the cheapest bidder and that is why you are all having the issues with them, buyer beware!!! Everyone...AAFES outsourced their online shopping, from the website design to customer service to shipping a few months ago! They went with the cheapest bidder and... Read more

Was this review helpful? 1 0

Ordered fridge October 13th, said it was instock and ready to ship, I called said it would be shipped nov. 27th, I got an email saying it was cancelled the 26th. Very unhappy and will never order on line again and never recommend to anyone again! Add comment

  • Nov 18
  • Online Shopping
  • Aberdeen, South Dakota
  • Online Order
  • 54
  • REVIEW RATING 3/5

I have been trying to order several items on line but there seems to be issues with the web site. I have been trying to get a hold of customer service by phone and “Instant Chat” for over 2 weeks to no avail. The chat is never on line and I have tried to call the 800 number multiple times only to be on hold for 45 minutes or more with no answer. Their email support is also not working, there... Read more

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