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  • Customers like
    • No tax 1
    • Proximity from home 1
    • Star card 1
  • Customers don't like
    • Customer service 5
    • Lies 5
    • Poor customer service 5

Almost as expected, I received 65" 4K TV with broken screen. The return process is backed up six weeks minimum to review claim and return for the appropriate refund. AAFES could care less about this extended delay. Meanwhile, I'm SOL while they bank my cash for worthless junk taking space in my home. Basically I give them a assload of money, they give me junk and tell me to wait a couple months whether I like it or not. In the last year 100% of the purchases I have made with AAFES have included some kind of problem. I get the feeling... Read more

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Went to a local exchange in Bangor Maine and they have a big guy working there who is lazy and has no clue if you ask him a question he calls the warehouse guy out to help you and do everything. He just sits at a computer upfront bsing and looking at you tube. I don't get why a company would have him when the warehouse guy is doing all the work and busting *** while he sits and does nothing all day every time I'm in there. Read more

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Gas Prices at Langley are higher than any of the sister bases in the area - Fort Eustis, Oceana, Norfolk, Ft. Lee etc., and I would like ot know "why?" Price differences have exceeded .30 cents per gallon in some incidences and no less than .20 cents in all. Considering this is Aafes, one should reasonably expect to pay the same according to states. As well, if anyone can use their credit card to purchase gas WITHOUT showing an ID card, why is there a need to show an ID card inside the store exclusive of purchasing alcohol? Read more

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Manager lady Aylin think she is super slick.... Made a complain..... Worst costumer service ever.... Add comment

New operating hours at the hickam exchange are totally unsat ! 10 - 6pm 7 days a week not everyone has an 0800 - 4pm work schedule. Then you come to the food court at 6pm and while you are eating they are sweeping and mopping the floor - with half the area blocked off - and you wonder why folks just close the doors - and you wonder why folks shop at the Pearl Harbor navy exchange Add comment

I am a retired military vet, I can't find a job for whatever the reason. My retirement pay is my only source of income. Aafees is garnishing 1/5 of my pay to pay my star card. If I was able to make the payments, I would, I am barely getting by as it is with no cost of living raise since...forever!! This is so wrong... Nice way to say "thank you for your service". Add comment

Bought a $500 computer on line and plugged it in the minute it arrived by Federal is defective. We have been told that the return process, which cannot include returning it to an exchange, will take two months. On an expensive item like this, especially, that is horrible customer service. I usually check Yelp and other review sites before spending this kind of money....boy did we learn a lesson. We purchased at the exchange to save the tax price...never again. Read more

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Gas prices Langley AFB. GAS PRICES ARE SET AT $1.76 off base most are in the low 1.60 or less. Station manager adviseded prices are based on local survey. Was this sutvey in Alaska. Seems like rhere is some dead fish at AAFES. Please advise Add comment

Horrible!!! Had furniture priced and advertised crazy cheap- allowed over 5,000 people to order and then cancelled all the orders and referred to it as a "glitch" in the system. I don't know of any company who wouldn't honor their advertised price. False advertisement all the way. Add comment

Thought I was getting a fantastic deal on 3 new Galaxy S-6 phones at the Hill AFB exchange the phones were on sale for 1Cent each. When I inquired about the monthly charges. the clerk Angie told my wife and my daughter and myself that the monthly fees were 20 a month per line access fee and $45 per month for 3 gigs of data. Turned out to be double. Spoke with the kiosk Manager Chris and got no help to resolve the problem. Do yourself a favor do not Shop there. Read more

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