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    • Poor customer service5
    • Lies4
    • Never received item3

I sam retired army military. I tried to purchase a pistol at redstone arsensal al. I live scross the stste line in tn. The informed me I would need an Al driver's license to buy it. Of course, I have a Tn license. I can go downtown Huntsville Al and buy one but can't buy one in my authorized exchange. Something is wrong with this picture. Add comment

  • Jun 09
  • Employees and Ex-employees
  • Richmond, Virginia
  • Working Conditions
  • 31
  • REVIEW RATING 4/5

Store Manager exchange,Ft. Lee,Va is demanding paperwork{s} from the doctor from the employee for an eye surgery. Recovery time a week or two.She wants disability forms filled due to length of recovery.Also she mentioned to the employee,her job on the line..As for as am concerned doctor's slip only needs to be submitted.All others are effecting privacy act.Where in Aafes policy ,employees does... Read more

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  • May 30
  • Footwear and Clothing
  • Ansbach, Bavaria
  • Jeans
  • 22
  • REVIEW RATING 4/5

I went to AAFES Ansbach 29 May 2015. They had clothing racks outside the PX with sale sign saying if you buy 1-2 sale Price clothing get 25% off and 5 and more get 50% off. I shopped around and got several items that were on sale more than 5. At the check out the Clerk didn't know how to do it. She called a Manager which told her only clearance items were part of this Special sale. Inside the PX... Read more

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  • May 27
  • Auctions and Internet Stores
  • Joint Base Lewis-Mcchord, Washington
  • 1
  • 1
  • 31
  • REVIEW RATING 4/5

The Ft Lewis AAFES GM is a horrible representation of the military community and should not be allowed to continue working in a management position, if at all. He sexually harasses women working at both AAFES and the food court and makes degrading disparaging remarks where customers can hear. Employees are afraid to speak up because they know they will lose their jobs. I am sick, sad and... Read more

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  • May 20
  • Auctions and Internet Stores
  • Killeen, Texas
  • 19
  • REVIEW RATING 4/5

They have been moving my favorite card and game store through out the years. We follow him everywhere but after this construction the placed a sign that it was a comic store and he has never sold that. Do the AAFES Exchange even know what he sells, kind of pathetic of them considering this person has customers that follow him everywhere. He is a great seller and I believe that what he sells keeps... Read more

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  • May 12
  • Online Shopping
  • Online Order
  • 28
  • REVIEW RATING 4/5

Made an order back in February. Item never shipped. Its mid May now and never once has a status update been sent or have I been contacted with a status of my order item. Called and the person on the line really couldn't care less. Shifted the "problem" to the supplier and promised an update via email 24-48hrs. Thanked my for my service. Went to the online help, essentially the same thing. Someone... Read more

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  • Apr 10
  • Auctions and Internet Stores
  • Service Upgrade
  • 35
  • REVIEW RATING 3/5

Had same problem as many other posters here and elsewhere online. Account cancelled when website was "upgraded" in Sept 2014. Tried repeatedly by email to customer service since November 2014, and never received response. Called by phone 3 times. Each time I called and spoke to someone, I politely asked for help to resolve the issue. Each time, they were unhelpful, and told me my case would... Read more

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  • Apr 03
  • Employees and Ex-employees
  • , Curaçao
  • Employee Experience
  • 35
  • REVIEW RATING 3/5

Well I've noticed lots of AAFES supervisors in Afghanistan are not very good people. They are nice to the customers but they treat their associates like a slave. I've noticed in few Bases in Northern Afghanistan and I hope AAFES headquarters will take some action towards those Store Managers. Because some of them are still working in Afghanistan. Mr. Tom Shull you should visit AAFES BX's in Afg... Read more

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  • Apr 03
  • Auctions and Internet Stores
  • Online Order
  • 22
  • REVIEW RATING 4/5

Customer Service and Online Ordering is HORRIBLE...There is ALWAYS a PROBLEM with trying to place an order online. I have no other choice but to call customer service to place the order. This always involves Transferring, being placed on Hold for long extended lengths of time. This is the ONLY website that gives me online shopping PROBLEMS and raises my blood pressure. The whole shop my... Read more

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  • Mar 17
  • Auctions and Internet Stores
  • Wake Forest, North Carolina
  • Hedge Clippers
  • 30
  • REVIEW RATING 3/5

I recently bought a hedge clipper through the AAFES online store. I was shipped an "opened box" used clipper with a major component missing. I know it was used because the battery was charged. The clipper instructions says the battery is shipped uncharged. The best part is I have to return this at my expense to get a refund. This is not the first time I have received "open box" items from AAFES,... Read more

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