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    • Poor customer service 5
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    • Customer service 4

I am a retired military vet, I can't find a job for whatever the reason. My retirement pay is my only source of income. Aafees is garnishing 1/5 of my pay to pay my star card. If I was able to make the payments, I would, I am barely getting by as it is with no cost of living raise since...forever!! This is so wrong... Nice way to say "thank you for your service". Add comment

Bought a $500 computer on line and plugged it in the minute it arrived by Federal Express.......it is defective. We have been told that the return process, which cannot include returning it to an exchange, will take two months. On an expensive item like this, especially, that is horrible customer service. I usually check Yelp and other review sites before spending this kind of money....boy... Read more

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Gas prices Langley AFB. GAS PRICES ARE SET AT $1.76 off base most are in the low 1.60 or less. Station manager adviseded prices are based on local survey. Was this sutvey in Alaska. Seems like rhere is some dead fish at AAFES. Please advise TJPWhite@hotmail.com Add comment

Horrible!!! Had furniture priced and advertised crazy cheap- allowed over 5,000 people to order and then cancelled all the orders and referred to it as a "glitch" in the system. I don't know of any company who wouldn't honor their advertised price. False advertisement all the way. Add comment

Thought I was getting a fantastic deal on 3 new Galaxy S-6 phones at the Hill AFB exchange the phones were on sale for 1Cent each. When I inquired about the monthly charges. the clerk Angie told my wife and my daughter and myself that the monthly fees were 20 a month per line access fee and $45 per month for 3 gigs of data. Turned out to be double. Spoke with the kiosk Manager Chris and got no... Read more

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I am writing this complaint for my soon to be x-husband. My husband was an Active Duty Marine who unfortunately the end of 2013 started to experience some health issues and because of that he decided to get out. After months of having mini breakdowns and leaving our family we got him into a VA facility that diagnosed him with Bipolar Disorder, Social Anxiety and a number of other mental issues.... Read more

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Why has the Thule Exchange shelves been empty for the past 3 months. Store is dirty and employees are unfriendly. Went into day they still have pumpkins from Halloween for sale. If you ask for a specific spirit you are told you have to buy the whole case. Not to mention they told us the vendor in New Jersey stop supplying them spirits. We went weeks with no milk the veggie cooler have been... Read more

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Patrick McGhee is not only a *** but he plays favorites. He operation manager Roy Turner is even more of an ***. He plays favorites. He treats his employees like ***. He has this one employee who has been sick but yet has to still come in so he can't get rest. Russell Myers is a very hard work and everytime I shop there he is working so hard with no breaks. I think it is wrong on how he is being... Read more

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I never ordered or would consider ordering furniture online BUT this is the Exchange after all & their in store stock is limited. I ordered Ashley furniture in 2012 the Sofa & Chairs had broken support boards when it arrived but who tears into their newly delivered furniture to inspect it: I paid someone to come look at it & repair it at AAFES direction & then they refused to... Read more

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An item[s] I.A.W., documents was processed thru the warehouse past months. Now the store Management panicked due to large quantity.They have an employee did researched.She explained to the so called Ops Mgr what she found.Qty on hand was far less than expected.Happened on this past Monday, now today he harassed said employee for the qty on hand.Made a comment I asked apples, you brought me... Read more

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