AAFES Exchange Complaints and Reviews

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AAFES Exchange
Main address: 3911 S. Walton Walker Blvd. 75236-1598 Dallas TX
1-800-527-6790, (877) 891-STAR, , https://shop.aafes.com/shop/Login.aspx?ReturnURL=https://shop.aafes.com/shop/default.aspx?loc=http:/
  • 59 complaints
  • $25.4K claimed losses
  • $430 average
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My husband and I took a trip to Travis, AFB. Base Exchange,in Fairfield, CA. to purchase new lenses, I supplied my own frames. The new lenses were to be "Transitions." meaning that they would darken , like sunglasses,when in sunlight. The trip cost $24.60 for gas, plus $5.00 each for two bridges, for a total of $34.60 round trip. Another trip to pick up the glasses cost $34.60. The eyeglasses... Read more

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I ordered a camera the first part of May, thinking I would have it for my vacation which starts tomorrow. After waiting approximately a week, I e-mailed with an inquiry. Reply sent to me said it was expected to ship on 12 May. I called two days ago and the representative told me she sent an e-mail to the vendor and she would e-mail me back shipping/tracking information. I had not received any... Read more

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Bought a mattress and boxsprings......so I thought found out when they wanted to deliver was only a mattress......refused the order and called aafes catalog place ......was told I will get a check sent out........money didn get here after calling more than once still no money.......4 weeks later I called again and found out that they sent my money to the post exchange......nobody ever notified... Read more

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I have been complaining for a while about the Dobbins ARB store and it's management. One of my many complaints is about the lack of service at the store and the lack of products that people want to buy on the shelves. I do my own price checks and have found that the class 6 at Dobbins is easily undersold by a few local stores . One called Total truly out does them each and every week. The store... Read more

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AAFES needs someone to wake their staff up at especially, "customer service". Submitted oon line review on an item STILL " awaiting approval"???!!! WHAT??? AAFES needs to APPROVE a REVIEW??? Kiss my rear!!! Tell "your REAL world BOSS" that "you" want to approve YOUR job performance evaluation and see what happens!!! Asked them a question on an order in DECEMEBER over 6 times and called 3,... Read more

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I bid on a piece of jewelry on the exchange auction site, auction number 901761 (item 961546) and was the successful bidder. That was on November 14, 2013 and the item was never shipped. I have sent three emails, which was never answered, and one phone call that the respondant said the shipment was never sent due to damage to the jewelry box. That is pure ***, and just an excuse to get me off the... Read more

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There was a time when I liked AAFES. They stocked quality items and had quite a variety of times. These days they suck, especially in electronics. They rarely carry highly rated models of the brands they sell, so you're stuck with the lower end *** that their purchasers settle for. Maybe the purchasers are brainless when it comes to what's good and what isn't, but either way AAFES sucks in... Read more

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Bought a Mickey Mantle signed photo only to find out it is a fake and it was described as authentic when purchased. I see hundreds of people with the same complaint about AAFES selling items authenticated by TTA online. Its a sad world when people are scamming the military and their families and the sport world at the same time. I do blame myself for not researching more about TTA , Ted Taylor... Read more

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I was an employee for AAFES for a little over a year. Seeing as I was in a small town (Leesville), it was nice having a military installation close by. (Fort Polk.) My hiring story was not that much like horror, as was working FOR the company. I worked as a warehouse employee, unloading trucks, stocking merchandise, and so forth. First off, we were expected to be into work at 4:30 each morning,... Read more

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I unknowingly bought my Wife a 1/2 Carat Diamond Ring and found out yesterday from an appraiser that it is worthless because it has been altered by a lazer to enhance the look. It seems wrong that $1,000.00 was wasted on a ring I cannot sell or trade in because it is not a quality diamond. I was taken advantage while in uniform. If I was informed up front that the diamond was altered and not a... Read more

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