Aafes Exchange Complaints and Reviews

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Aafes Exchange
Main address: 3911 S. Walton Walker Blvd. 75236-1598 Dallas TX
1-800-527-6790, (877) 891-STAR, , https://shop.aafes.com/shop/Login.aspx?ReturnURL=https://shop.aafes.com/shop/default.aspx?loc=http:/
  • 73+2 mobile complaints
  • $57.1K claimed losses
  • $761 average
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Ordered fridge October 13th, said it was instock and ready to ship, I called said it would be shipped nov. 27th, I got an email saying it was cancelled the 26th. Very unhappy and will never order on line again and never recommend to anyone again! Add comment

     

  • Nov 18
  • Online Shopping
  • Aberdeen, South Dakota
  • Online Order
  • 22

I have been trying to order several items on line but there seems to be issues with the web site. I have been trying to get a hold of customer service by phone and “Instant Chat” for over 2 weeks to no avail. The chat is never on line and I have tried to call the 800 number multiple times only to be on hold for 45 minutes or more with no answer. Their email support is also not working, there... Read more

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  • Nov 12
  • Auctions and Internet Stores
  • Beckley, West Virginia
  • Online Order
  • 37

I ordered and I never recieved info on shipping tried to contact on web site through chat after 27 minutes got someone told me to call 1800 number took 54 minutes to reach a person then when I asked to check on order they said its on hold we need to verify star card I asked what did I need to do to do this they said oh nothing you can do its on our side? Was my order ever going to be processed... Read more

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  • Nov 05
  • Furniture and Decor
  • Barksdale Afb, Louisiana
  • Mattress
  • 1
  • 1
  • 34

Ordered two mattress sets in early September 2014. One arrived three weeks after transaction. The other has still not arrived. No explanation as to why! No one can tell us anything. We call, stay on the phone for over an hour.. No results. Get disconnected after being on the phone for an hour.. To then have the whole process repeated! This is exhausting! This is a gross mismanagement of customers... Read more

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  • Oct 27
  • Auctions and Internet Stores
  • San Antonio, Texas
  • Sunglasses
  • 1
  • 1
  • 48

I had placed order 426801325 for two pairs of under armor sun glasses. I checked periodically on the status but every time i talked to individual that answer the my called. I received the same reason of why they couldn't assist me, and the reason was because of the system upgrade. Reason as follows: i can't see anything before Sept 29, 2014 or let me send them an email and have contact you via... Read more

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  • Oct 25
  • Auctions and Internet Stores
  • Colorado Springs, Colorado
  • Kindle Fire Hdx Purchasing
  • 29

Purchased the Kindle Fire HDX yesterday for $30 more than it normally sells from Amazon, who also charges NO tax. (Amazon has an additional $20 off this item, presently meaning Aafes sells it for $59 MORE.) Remembering why I never shop at Aafes.... Why must I submit at least 100 words, here??? Purchased the Kindle Fire HDX yesterday for $30 more than it normally sells from Amazon, who also... Read more

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  • Oct 24
  • Online Shopping
  • Mountain View, California
  • Shotgun Purchase
  • 1
  • 1
  • 27

I am in the United States Army and I am married, so all my military documents has my married name but my drivers license has my maiden name. And I've have been on 3 deployments, but because my married name doesn't match my drivers license they won't sell me a shotgun. I served the United States Army and sacrificed my life for our country and yet I can buy a shotgun cause of my married name not... Read more

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  • Oct 18
  • Auctions and Internet Stores
  • Cave Creek, Arizona
  • Tv Purchase
  • 55

I ordered a 65 inch TV in early September, never received a notice that the order was complete, no funds taken from my bank account so I called after about 10 days, that's when the nightmare began. I ended being charged 3 more times for the TV to the time of $6000, cancelled all orders and they refunded only $4500 of the money, now they are telling me they cannot see the original order and no... Read more

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I have had a horrible experience not once but twice at Wright Patterson Air Force Base home and garden center.Two of the employees there where very Rude to me and my father in law two weeks in a row. They have no customer service skills whatso ever and need to be fired from there jobs Add comment

     

  • Oct 16
  • Online Shopping
  • Wrong Product
  • 63

A couple of weeks ago I ordered a new 80 inch tv from the exchange catalog. Last Wednesday I got a call telling me to stay home on Thursday between noon to five. I was filled with anticipation of watching football on my new toy. About four-thirty a truck arrived and the driver opened the cargo door. Inside were several boxes that had fallen over. There were three TV's strapped to the wall... Read more

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