AAFES Exchange Complaints and Reviews

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AAFES Exchange
Main address: 3911 S. Walton Walker Blvd. 75236-1598 Dallas TX
1-800-527-6790, (877) 891-STAR, , https://shop.aafes.com/shop/Login.aspx?ReturnURL=https://shop.aafes.com/shop/default.aspx?loc=http:/
  • 64+1 mobile complaints
  • $31.4K claimed losses
  • $483 average
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  • Oct 18
  • Auctions and Internet Stores
  • Cave Creek, Arizona
  • Tv Purchase
  • 14

I ordered a 65 inch TV in early September, never received a notice that the order was complete, no funds taken from my bank account so I called after about 10 days, that's when the nightmare began. I ended being charged 3 more times for the TV to the time of $6000, cancelled all orders and they refunded only $4500 of the money, now they are telling me they cannot see the original order and no... Read more

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I have had a horrible experience not once but twice at Wright Patterson Air Force Base home and garden center.Two of the employees there where very Rude to me and my father in law two weeks in a row. They have no customer service skills whatso ever and need to be fired from there jobs Add comment


  • Oct 16
  • Online Shopping
  • Wrong Product
  • 18

A couple of weeks ago I ordered a new 80 inch tv from the exchange catalog. Last Wednesday I got a call telling me to stay home on Thursday between noon to five. I was filled with anticipation of watching football on my new toy. About four-thirty a truck arrived and the driver opened the cargo door. Inside were several boxes that had fallen over. There were three TV's strapped to the wall... Read more

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  • Sep 27
  • Auctions and Internet Stores
  • Fort Polk South, Louisiana
  • Tv Delivery
  • 1
  • 1
  • 68

I read some of the reviews about AAFES online but decided to role the dice and give them a try. Unfortunately, I lost on this gamble. I ordered a 70" TV online because it was a really good deal and it said the TV was in stock. Turns out that was not true. A few days after placing my order I got the email saying it was on back order, which was odd considering I got an email earlier that day... Read more

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  • Sep 21
  • Auctions and Internet Stores
  • Ramstein-Miesenbach, Ramstein-Miesenbach
  • Express
  • 22

Every time I go to by fuel on the Aafes "Express", I can expect to have at least 30 minutes of my time wasted, last friday it was just under an hour waiting in line at the pump, then waiting inline in one of the 3 registers that was actually opened at a peak hour. I have put a complaint in through their website, though it just gets brushed off with a "Sorry for your inconvenience, tough luck".... Read more

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  • Sep 07
  • Furniture and Decor
  • Undelivered Mattress
  • 41

I ordered a mattress and foundation getting on for 2 months ago and still have not received it today. I called after 2 weeks of waiting, and was told it would ship from the vendor on the 28th of the month (1st month). It is delivered through a third party, so they are the ones expected to contact me. Well, after another 1.5 weeks (10 days after said ship date), I called again and this time was... Read more

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  • Jul 21
  • Eye and Ear Care
  • Travis Afb, California
  • New Lenses
  • 56

My husband and I took a trip to Travis, AFB. Base Exchange,in Fairfield, CA. to purchase new lenses, I supplied my own frames. The new lenses were to be "Transitions." meaning that they would darken , like sunglasses,when in sunlight. The trip cost $24.60 for gas, plus $5.00 each for two bridges, for a total of $34.60 round trip. Another trip to pick up the glasses cost $34.60. The eyeglasses... Read more

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  • May 16
  • Appliances and Electronics
  • Orlando, Florida
  • Camera Inquiry
  • 57

I ordered a camera the first part of May, thinking I would have it for my vacation which starts tomorrow. After waiting approximately a week, I e-mailed with an inquiry. Reply sent to me said it was expected to ship on 12 May. I called two days ago and the representative told me she sent an e-mail to the vendor and she would e-mail me back shipping/tracking information. I had not received any... Read more

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  • Apr 07
  • Auctions and Internet Stores
  • Graham, Washington
  • Refund
  • 42

Bought a mattress and boxsprings......so I thought found out when they wanted to deliver was only a mattress......refused the order and called aafes catalog place ......was told I will get a check sent out........money didn get here after calling more than once still no money.......4 weeks later I called again and found out that they sent my money to the post exchange......nobody ever notified... Read more

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  • Mar 03
  • Products
  • Atlanta, Georgia
  • Price Checks
  • 29

I have been complaining for a while about the Dobbins ARB store and it's management. One of my many complaints is about the lack of service at the store and the lack of products that people want to buy on the shelves. I do my own price checks and have found that the class 6 at Dobbins is easily undersold by a few local stores . One called Total truly out does them each and every week. The store... Read more

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