AAFES Exchange Complaints and Reviews

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AAFES Exchange
Main address: 3911 S. Walton Walker Blvd. 75236-1598 Dallas TX
1-800-527-6790, (877) 891-STAR, , https://shop.aafes.com/shop/Login.aspx?ReturnURL=https://shop.aafes.com/shop/default.aspx?loc=http:/
  • 62 complaints
  • $28.3K claimed losses
  • $457 average
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  • 2 days ago
  • Auctions and Internet Stores
  • Fort Polk South, Louisiana
  • Tv Delivery
  • 2

I read some of the reviews about AAFES online but decided to role the dice and give them a try. Unfortunately, I lost on this gamble. I ordered a 70" TV online because it was a really good deal and it said the TV was in stock. Turns out that was not true. A few days after placing my order I got the email saying it was on back order, which was odd considering I got an email earlier that day... Read more

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  • Sep 21
  • Auctions and Internet Stores
  • Ramstein-Miesenbach, Ramstein-Miesenbach
  • Express
  • 9

Every time I go to by fuel on the Aafes "Express", I can expect to have at least 30 minutes of my time wasted, last friday it was just under an hour waiting in line at the pump, then waiting inline in one of the 3 registers that was actually opened at a peak hour. I have put a complaint in through their website, though it just gets brushed off with a "Sorry for your inconvenience, tough luck".... Read more

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  • Sep 07
  • Furniture and Decor
  • Undelivered Mattress
  • 17

I ordered a mattress and foundation getting on for 2 months ago and still have not received it today. I called after 2 weeks of waiting, and was told it would ship from the vendor on the 28th of the month (1st month). It is delivered through a third party, so they are the ones expected to contact me. Well, after another 1.5 weeks (10 days after said ship date), I called again and this time was... Read more

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  • Jul 21
  • Eye and Ear Care
  • Travis Afb, California
  • New Lenses
  • 32

My husband and I took a trip to Travis, AFB. Base Exchange,in Fairfield, CA. to purchase new lenses, I supplied my own frames. The new lenses were to be "Transitions." meaning that they would darken , like sunglasses,when in sunlight. The trip cost $24.60 for gas, plus $5.00 each for two bridges, for a total of $34.60 round trip. Another trip to pick up the glasses cost $34.60. The eyeglasses... Read more

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  • May 16
  • Appliances and Electronics
  • Orlando, Florida
  • Camera Inquiry
  • 39

I ordered a camera the first part of May, thinking I would have it for my vacation which starts tomorrow. After waiting approximately a week, I e-mailed with an inquiry. Reply sent to me said it was expected to ship on 12 May. I called two days ago and the representative told me she sent an e-mail to the vendor and she would e-mail me back shipping/tracking information. I had not received any... Read more

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  • Apr 07
  • Auctions and Internet Stores
  • Graham, Washington
  • Refund
  • 30

Bought a mattress and boxsprings......so I thought found out when they wanted to deliver was only a mattress......refused the order and called aafes catalog place ......was told I will get a check sent out........money didn get here after calling more than once still no money.......4 weeks later I called again and found out that they sent my money to the post exchange......nobody ever notified... Read more

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  • Mar 03
  • Products
  • Atlanta, Georgia
  • Price Checks
  • 20

I have been complaining for a while about the Dobbins ARB store and it's management. One of my many complaints is about the lack of service at the store and the lack of products that people want to buy on the shelves. I do my own price checks and have found that the class 6 at Dobbins is easily undersold by a few local stores . One called Total truly out does them each and every week. The store... Read more

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  • Jan 15
  • Auctions and Internet Stores
  • Customer Service
  • 43

AAFES needs someone to wake their staff up at especially, "customer service". Submitted oon line review on an item STILL " awaiting approval"???!!! WHAT??? AAFES needs to APPROVE a REVIEW??? Kiss my rear!!! Tell "your REAL world BOSS" that "you" want to approve YOUR job performance evaluation and see what happens!!! Asked them a question on an order in DECEMEBER over 6 times and called 3,... Read more

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  • Jan 10
  • Auctions and Internet Stores
  • Jewelry Bids
  • 27

I bid on a piece of jewelry on the exchange auction site, auction number 901761 (item 961546) and was the successful bidder. That was on November 14, 2013 and the item was never shipped. I have sent three emails, which was never answered, and one phone call that the respondant said the shipment was never sent due to damage to the jewelry box. That is pure ***, and just an excuse to get me off the... Read more

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  • Jan 07
  • Customer Service
  • Poor Service
  • 46

There was a time when I liked AAFES. They stocked quality items and had quite a variety of times. These days they suck, especially in electronics. They rarely carry highly rated models of the brands they sell, so you're stuck with the lower end *** that their purchasers settle for. Maybe the purchasers are brainless when it comes to what's good and what isn't, but either way AAFES sucks in... Read more

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