Submit ›
  • Customers like
    • No tax1
  • Customers don't like
    • Poor customer service5
    • Lies4
    • Customer service3

  • 2 days ago
  • Auctions and Internet Stores
  • Killeen, Texas
  • 2

They have been moving my favorite card and game store through out the years. We follow him everywhere but after this construction the placed a sign that it was a comic store and he has never sold that. Do the AAFES Exchange even know what he sells, kind of pathetic of them considering this person has customers that follow him everywhere. He is a great seller and I believe that what he sells keeps... Read more

Was this review helpful? 0 0

  • May 12
  • Online Shopping
  • Online Order
  • 11
  • REVIEW RATING 4/5

Made an order back in February. Item never shipped. Its mid May now and never once has a status update been sent or have I been contacted with a status of my order item. Called and the person on the line really couldn't care less. Shifted the "problem" to the supplier and promised an update via email 24-48hrs. Thanked my for my service. Went to the online help, essentially the same thing. Someone... Read more

Was this review helpful? 0 0

  • Apr 10
  • Auctions and Internet Stores
  • Service Upgrade
  • 22
  • REVIEW RATING 3/5

Had same problem as many other posters here and elsewhere online. Account cancelled when website was "upgraded" in Sept 2014. Tried repeatedly by email to customer service since November 2014, and never received response. Called by phone 3 times. Each time I called and spoke to someone, I politely asked for help to resolve the issue. Each time, they were unhelpful, and told me my case would... Read more

Was this review helpful? 0 0

  • Apr 03
  • Employees and Ex-employees
  • , Curaçao
  • Employee Experience
  • 22
  • REVIEW RATING 3/5

Well I've noticed lots of AAFES supervisors in Afghanistan are not very good people. They are nice to the customers but they treat their associates like a slave. I've noticed in few Bases in Northern Afghanistan and I hope AAFES headquarters will take some action towards those Store Managers. Because some of them are still working in Afghanistan. Mr. Tom Shull you should visit AAFES BX's in Afg... Read more

Was this review helpful? 0 0

  • Apr 03
  • Auctions and Internet Stores
  • Online Order
  • 11
  • REVIEW RATING 4/5

Customer Service and Online Ordering is HORRIBLE...There is ALWAYS a PROBLEM with trying to place an order online. I have no other choice but to call customer service to place the order. This always involves Transferring, being placed on Hold for long extended lengths of time. This is the ONLY website that gives me online shopping PROBLEMS and raises my blood pressure. The whole shop my... Read more

Was this review helpful? 0 0

  • Mar 17
  • Auctions and Internet Stores
  • Wake Forest, North Carolina
  • Hedge Clippers
  • 18
  • REVIEW RATING 3/5

I recently bought a hedge clipper through the AAFES online store. I was shipped an "opened box" used clipper with a major component missing. I know it was used because the battery was charged. The clipper instructions says the battery is shipped uncharged. The best part is I have to return this at my expense to get a refund. This is not the first time I have received "open box" items from AAFES,... Read more

Was this review helpful? 0 0

  • Feb 27
  • Footwear and Clothing
  • Fayetteville, North Carolina
  • Pants
  • 36
  • REVIEW RATING 4/5

Ordered the new Army PTs. Pants were backordered so I cancelled the pants ok, contacted customer service to get an update on the status of the rest of my order. 1st rep told me I would get an email in 2 business days. No email so I chatted again and was then told it takes 3-5 business days. Waited, no email. Chatted again, asked for status update again. Waited again, NO email. 2 weeks for... Read more

Was this review helpful? 1 0

  • Feb 26
  • Appliances and Electronics
  • Edinburg, Virginia
  • Toaster
  • 31
  • REVIEW RATING 4/5

AFFES won't refund for a toasted I purchased. AFFES state on their internet site that items may be returned to an Exchange for a full refund. Not entirely true. I purchased a toaster from them and they sent me the wrong item. I drove to my nearest AFFES exchange but no refund was given. They claimed I didn't have a receipt. I had the printed internet receipt with my order # price and sold to... Read more

Was this review helpful? 0 1

  • Feb 25
  • Laptops and Tablets
  • Los Angeles, California
  • Gift Card
  • 1
  • 1
  • 43
  • REVIEW RATING 4/5

Ordered a Apple computer online 11/24 - promotion was for a $75 Aafes gift card with purchase between 11/23-25. Order was cancelled by Aafes because of a computer glitch - they upgraded the website. When I received an e-mail that the order was cancelled I called on 12/10 to place the exact same order and was told by Natalie that the gift card offer would be honored. I have called back (all... Read more

Was this review helpful? 0 0

Resolved

  • Dec 27, 2014
  • Auctions and Internet Stores
  • Chattanooga, Tennessee
  • Exchange Policy
  • 1
  • 1
  • 81
  • REVIEW RATING 5/5

Have tried several times since Dec 20, 2014 to contact Exchange Auction Customer Service. Customer Service telephone answers by recording and says to leave message but message box is always full. Email always returns as their server is full and cannot receive any additional emails. No other telephone contacts are provided and no contact mailing address. This is an intolerable situation and not... Read more

Was this review helpful? 0 0

Had an experience with Aafes Exchange?

Write a review
Did not find what you were looking for?
 
×
You are reading about Aafes Exchange.
Filing a new complaint about
×